Mary Catherine’s

The service was incredible. My wife was going though a tuff time and the remarkable staff caught a mistake her doctor made and saved her a great deal of suffering. I recommend this shop to anyome dealing with breeat cancer. They were a dream come true on a nightmare of a day. They went above and beyond any expected level of customer service.

I wanted to write a positive review but I have had 3 negative interactions with them. Number one I special ordered a swimsuit breast form. When I inquired about its arrival 2 weeks after ordering, they checked with their supplier who responded that they never received the order. It was reordered and when I called to check in 2 weeks they said it had not arrived yet. I called Nordstrom, they had the same form in stock, and put it on hold for me at $ 120. Mary Catherine’s then called back & said my special order had arrived. Problem #2. When I picked up the form at MC the price was 10% above Nordstrom (in all fairness she did give it to me at the Nordstrom price). #3 I left a swimsuit there to have a pocket placed. I have been happy with their work in the past. I received a voice message this morning that the suit was ready for pick up. I called several times today to inquire what their hours were today on this day before a holiday. The message indicated they would be closed on July 4 tomorrow. No one ever answered the phone nor was there any indication of reduced hours today. When I went to pick up my suit there was a handwritten sign on the door that they decided to close early because of no customers. This is one customer that is turning into a no customer. I will be changing to Nordstrom who do a much better job of customer service

I’m surprised by the positive reviews of Mary Catherine’s as they don’t reflect my experience.
I arrived at opening on a Saturday. One employee (Mary Catherine’s granddaughter, I believe) was conducting a lengthy personal phone call at the front of the store while I waited for service. Her subsequent phone calls with clients were very loud and included personal information that wasn’t necessarily appropriate to be shared with the public.
Once I was able to meet with the fitter to be measured for compression sleeves/​gloves, she kept forgetting details and either needed to leave the fitting room or remeasure me. Then, what I was told by my P/​T would be an «off the shelf» product wasn’t available. And rather than seeking other brands that might have been available sooner, the fitter picked one brand and stuck to it. Brands might be important when it comes to handbags, but it shouldn’t be when it comes to compression sleeves. I suspect they’re simply too busy to provide more than the bare minimum of service. As it stands, it’s several weeks after my appointment and I’m still waiting for my sleeves.
While the fitter was kind and understanding, I’m surprised that a business can function in the level of chaos that I witnessed while at the shop. Files containing personal credit card and medical information didn’t appear to be under lock/​key and there was a general lack of professionalism.
If you’re a breast cancer survivor, know that you have other options for compression forms and sleeves. Battling cancer is difficult, getting the support and the supplies that you need shouldn’t be.
Lastly, the photos that Unilocal has show a clean and organized shop, it’s not.

I just went over and got fitted for a compression sock for my broken knee. Such compassion and caring service. HIGHLY recommend!

I was familiar with Mary Catherine’s when they were located on First Hill and in Ballard to assist my mom with post mastectomy items back in the late 1980s.
Fast forward to late 2013, I was referred here (now located in Maple Leaf, proximate to Northgate Mall) following my second bout of breast cancer and a bilateral mastectomy.
I personally did not want to undergo reconstruction, but after going through the healing process I wanted to regain confidence with my appearance in my clothes and swim wear.
Mary Catherine’s is a specialized store that carries items for individuals dealing with post breast cancer needs (prosthetic forms, bras, camisoles, swimsuits, and lymphedema garments) and also addresses compression, arthritis, and other support issues.
The store staff is very knowledgeable, patient, and very sensitive to your individual situation. Despite being very busy during my two visits on 12÷23÷13 and 12÷28÷13, they manage to treat each customer with respect and offer a myriad of choices tailored to one’s needs. It’s also helps that their store hours spans the entire week, ample free parking, and that they bill one’s insurance directly.
With my oncologist’s referral, I was able to be professionally fitted with a set each of prosthetics for daily wear and for swimming, and two bras. I declined on the camisoles, but I was able to buy and get advice on how to salvage my other bras (I bought a lot of bras before my diagnosis) with liners I can sew in to also use my new prosthetics.
I highly recommend Mary Catherine’s, especially the time and patience shown by Christine M. Thank you very much!

Mary Catherine’s is amazing! All of the staff is knowledgeable, friendly, and helpful. I have been to this shop for a compression sleeve due to lymph node removal from breast cancer. I have also been there recently for breast forms and mastectomy bras. The staff is always very respectful about what their customers are going through and try to find the best options for them. I am only 30 years old and finding a mastectomy bra that accompanies my wardrobe is a harder job than just bra shopping in general, and while I was at Mary Catherine’s, I found 4!
I recommend this store to anyway I know who has gone through breast cancer and I will continue to be one of their customers.