Maid In the Northwest Inc

This is an edit to a review I posted over the weekend involving a cleaner who turned a four-​hour cleaning into a seven-​hour cleaning. She stalled, was non-​responsive to my direction to pick up the speed and order of cleaning (she left a bathroom until the end, so that I had no choice but to have her finish, for example), and was generally passive-​aggressive in her manner. I was most upset, but wanted to give the company a chance to respond. Fortunately, the owner called me first thing on Monday, immediately apologized, comped the cleaning, and offered to have someone come and re clean. The owner also took steps to ensure that the individual will «not be in a position» to treat their customers in this manner again.
I understand from running a business myself that sometimes employees don’t operate in the manner we expect. The key to good business is how we respond and ensure that our customers are satisfied with service or product. So bottom line, I highly recommend this company, as standing by their service and offering quality work. I would not hesitate to hire them again.

I recently had Maid in the Northwest clean my house for my wife’s birthday. We had recently bought the house, and the previous owner didn’t do a good job cleaning, so my wife wanted a deep clean to make it feel like we were not living in someone else’s filth. We also had family coming into town so it seemed like a great time to have it done. The cleaner came on a Thursday and didn’t complete all the work that I had requested. I expressed my concern to them, and they went above and beyond to make things right, including sending another cleaner on short noticed to rectify the issue. I was very impressed with the level of concern showed by them, and the lengths they went to ensure that I was happy. Not every business is going to knock it out of the park every time, but a business’s commitment to customer service really shows when something doesn’t run smoothly. I would definitely recommend Maid in the Northwest to friends, and would use them again in the future.

This was my first time paying for a maid service. The original quote for a 4 bedroom house was for a total of 5 hours for the whole house. The cleaner took 3 hours to clean just the kitchen and 2 bathrooms. His speed was extremely slow. Our home was not that dirty to begin with. Given the speed he was cleaning, he would not have finished cleaning the entire home even if we gave him 12 hours. Good thing I capped it at 3 hours.
When I brought up this issue with the main office, they offered to send out a different cleaner next time. Um… no thanks… why would I want to spend more money if you can’t guarantee results and you don’t take responsibility for the poor service?
The positive was that the cleaner did a good job on areas he did clean.
*Update
Very suspect, that someone would post a 5 star review right after I posted my review after 2 years of inactivity.

Wonderful job! We have tried other cleaning services in the area and keep coming back to Maid in the Northwest. Very thorough cleaning and left the house in great condition! Would highly recommend.

I have never used a house (or in my case, a creek side condo) cleaning service before.
But after coming home exhausted one day from working with one of my clients that I setup, review, trouble shoot, or train one-​on-​one in QuickBooks for their business and Quicken for their personal finances, I realized as a busy professional that I needed to delegate tasks that needed to be done but I didn’t have the motivation to do well or the time to do so.
And quite frankly, I don’t like to clean.
I found it ironic that I was in this situation as I am frequently reminding my clients about the need to outsource their business tasks to others.
One reason I picked them was because they partner with Cleaning for a Reason which offers free cleanings on a space available basis for women with cancer. Since my cousin and one of my friends had Leukemia and mentioned how tired they were from the chemotherapy, I thought this was a nice way to give back to the community.
The Seattle office of Maid in the Northwest House Cleaning sent Amy the next week and e-​mailed me a contract and list to give to her with instructions to check off the top ten essential tasks. I liked that list as it allowed me to focus in on what I felt was important.
Amy called the day before to remind me in a friendly tone of voice about our appointment and showed up on time the next morning. She worked quietly while she was here and asked questions when she wasn’t sure what I meant on the list. She also complimented me on how well organized my space was. At the end, I could immediately smell and see the difference between what my bathrooms, kitchen, rugs, carpet, and cabinets looked like before and after. And the work was done in the time frame allocated.
Several months later, I realized that I needed another cleaning as my condo board was coming over for a meeting and I could see and smell the need. That time, the company sent Bill who e-​mailed me confirmation which I liked as I was in the field and could see it appear on my Smartphone.
Again, he showed up, asked for the list and proceeded to get to work. At the end of three hours of the four allocated, he mentioned that he was done (and again, I could smell it) and suggested dusting some knick nacks that I had in several bookcases for the remaining hour. I hadn’t picked dusting a priority this time but I am glad he noticed that the dust levels were now at a point that something needed to be done.
Needless to say, I look forward to my monthly or every other month cleanings.

this was the first house cleaning service i’ve ever hired, but i was super impressed! needed a last minute cleaning for an apartment upon moving out and they came out last minute and cleaned the apartment better than i thought possible. we were even out of town, so we had to just leave a key under the mat and hope for the best! they took care of everything and i was most appreciative!

The owner attempted to contact me via Unilocal about my poor review which makes me feel better about their concern for customers. We must have gotten a bad lady that day but we definitely did not get what we paid for. My roommates card was charged before the job was done and we complained and received zero help. We ended up having to clean the entire apartment ourselves for a move out and almost lost part of our deposit as a result.