Chem-Dry Empire

I have used Chem Dry in the past and my carpets always came out wonderful without any up charges. Two out of the five rooms were still stained, I asked him about it, and told him before the guys would spot treat the areas first and use a lot of spray, the rugs would stay wet for a couple days… not this time, the two rooms that were bad still were DRY. I actually went around after he left and used my spray spot cleaner from the last visit and cleaned the carpet with a rag and my foot and a reacher tool as I am disabled. I picked the wrong one thought this was the truck mount since the coupon said DEEP CLEAN, or I guess I needed to request it on the phone. It was only like $ 10 more per room. Check all the Coupons closely from the different Chem Drys. Although I have never had to have the truck mount one before. They would have had to reschedule to give me the Truck Mount one. I did not want to have to reschedule since I was ready. I still had to pay over 200. It would have been 200 more for a better job.
JW
The owner Brent called and came out the next day and recleaned the bad rooms. Wonderful now.

Called because of the ValPak coupon. The techs were professional and friendly, explained the process and thoroughly went through all of the pricing options with me beforehand. I was satisfied with the final quote, $ 275 for an 800-​plus sq ft house with stairs. I don’t know that I would go with a Chem-​Dry method again. Whatever chemical is used brought out the ghost of everything that had happened to that carpet for 6 years. It smelled worse than before! To be fair, I had been adequately warned, and turned down the extras that would have fixed that issue. Still, I think next time I will just find a steam-​cleaner, or be prepared to buy the whole package. I was pleasantly surprised with how fast the service was, and I thought the price was more than fair for what I was getting. The carpet looked great, and it was pretty bad before.
There was an issue with the billing, but Brent called me personally to discuss the issue and it has now been resolved to my satisfaction.

So you come to my house and then try to upsell me $ 200 over the agreed price because your tech says he can’t clean the carpet as you originally promised. Surprise, I hired another company and they did the job and they charged less and the work was perfect. No extra charges either, what a concept.