Kiehl’s Since 1851

Horrible store manager. Store closed early– zero warning. Called from Tacoma early in the morning and drove up. Store manager kept door shut and said SOL. Will not ever use Kiehls again. Julian– the store manager

The staff here in this store are beyond unprofessional. They are totally disinterested in their products and rude to shoppers. I tried to reach out to the manager about it but she seemed just as flighty as the staff. Spoke to the regional manager he was pretty much useless as well. I would recommend heading to Aesop in Fremont for a truly wonderful experience. Kiehls products may be divine but having to purchase from this store or support the regional manager is any way is not worth it. Really Aesop is a way better bet.

Great products, very helpfull staff and who doesn’t love free samples?! I have also had a free mini-​facial here and it was fun and informative, they helped me figure out what the best products are for my skin type and how to use them correctly. My skin looks great now and I have started using their hair and body stuff too. I like that it isn’t super smelly like the Body Shop or Bath and Body Works. Higher prices than drugstore brands, but much higher quality products that last forever! #Kiehl’s Addict

I love Kiehl’s! I’m a new convert to the product line after visiting a friend in San Francisco and using her cleanser. I was suffering from a pretty bad breakout and waltzed into Kiehl’s for a little TLC for my skin. The lady who helped me, I’m sorry her name is escaping me, was able to set me up with a 4 part system.
Blue Herbal Gel Cleanser
Calendula Herbal Extract Alcohol-​Free Toner
Acne Blemish Control Daily Skin-​Clearing Treatment
Ultra Facial Cream
I’ve used this twice a day for the last month and have had the clearest skin I’ve had in years. She was able to go into detail on what was likely causing my breakouts and how their products would help. They have a 28 day return policy but my products will be staying with me.
The only issue is that you need to go in willing to drop a pretty penny on this stuff but the bottles will last you a while. A month in I’m barely a quarter of the way through mine and some are going faster than others. This will help with the next purchase since it won’t be dropping $ 130 every time I go in.

Nice big store, and my first stop on any University Village trip. Love Kiehl’s products! My favorites are the Musk Shower Gel, (omg, it smells amazing and the light scent is not overwhelming to those around you) and the Ultimate Man Body Scrub Soap for those days when you feel like a great all over body scrub without having to have that moldy loofah sitting around in your shower!
I also use the Midnight Recovery and the Powerful Strength Line Reducing Concentrate, and at age 50 constantly have people say how young I look and how amazing and soft my skin is. I am sold, a life-​long Kiehl’s fan for sure!

Beautiful store, great service and AMAZING product !!!

I love love love their products. For me, for my fam, for my boyfriend, You name it. The products have a «no nonsense» approach with clean, fresh and natural scents. The men’s line especially is spot on with dark blue labeling and white text, You wouldn’t know from first glance that the man yielding these bottles would have superior skin to yours. Sad-​face, unless of course you are using Kiehls as well.
The Service. It usually sucks. Like, if you’re not a 40-​something-​suburb-​mom then you won’t be helped or even looked at. I have had to ask for help on numerous occasions. (Minus one star)
I understand some snootiness because, some people do take advantage of free samples, but honestly for $ 18 do you think I would pick up shave cream for him on a whim. No. I am a college student. I have to be hooked first. And once I am, that = 50+ years of loyalty.
I do have a shout out for a very helpful employee, Ashley. She has been the only pleasant being in that store for a long time, She cheerfully asked me what I was in for today and rattled off some suggestions with cute stories of her own uses with Kiehls products. WIN! (not charlie sheen style).

3.5 stars. Love hate relationship with Kiehls– like with Aveda, love the products, checking account hates the price. But the cost per use of the items I get is extremely low, and some things, such as any of the lip balms (mmmm, petrolatum in tasty pear!) and the pineapple papaya facial scrub are two items which I will spend the money on. My dad also likes the shave cream, which he gets for Christmas. One qualm, which I know the stores have nothing to do with, is that they’re out of the tubs of regular shaving cream due to manufacturing issues. I’ve never had issues with samples– if you ask for something, you’ll get it. From what the staff has told me, people come in looking JUST for samples without buying anything; if you buy something and ask for samples, you shall likely receive.
While I don’t shop here often due to living a decent ways away, when I’m in U-​Village and am not scared off by the Windemere man, I make a point of stopping by.

I have attempted to speak to someone at this location 3 times now. Teh last of which was today. The other 2 times, it was a Saturday and very busy. I looked around, decided not to wait to be helped and left. Today at 10:35 am, with 2 sales people and zero other customers, I still got no service. One sales person walked up to me within 1 minute, asked if she could help, then told me that is was her 1^st day and that she couldn’t really help with anything. She told me the other woman would be right over. Then they proceeded to have a 5 – 6 minute conversation while I waited. It didn’t seem to bother them at all that I was waiting there, and finally I gave up and walked out. The more senior sales person seemed to decide to run over just as I was leaving, but too late. I hope they work on commission, because I was going to get the whole sun damage line, that is what I came in for, all 3 times…
but since I will never go in there again, I guess someone else will get my money. (question, does it not seem strange that with the terrible unemployment rate and the terrible economy, everyone is all afraid of, that people would not bother to speak to their customers?)

First, let me preface that this is a review for the store @ U Village & not the products (I’d give them five stars!). I generally prefer to buy my Kiehl’s products at their freestanding U Village store because they keep track of my purchases, thus enabling me to receive exclusive offers via mail. However, WHY ARE THEY SO STINGY WITH THE SAMPLES? They never used to be (that’s how I got hooked on the stuff). Most recently, I went in with a mailer that entitled me for three free samples without purchase. I first asked for a sample of their latest product. Not available, I was told. She then offered to sell me a $ 42 bottle of it. I finally received one sample. What about my other two? Did I really have to ask for the other two? Come on — how do you expect to introduce your customers to new products? Luckily for me, their products last a long time…

My mom likes Kiehl’s. I like Kiehl’s too. Their products work well –I’ve never been unhappy with a Kiehl’s product. The store in U Village is clean, cheery, and stocked well. The staff is pretty friendly, however I would have liked more assistance, especially since I was looking for gifts. So docking a star for that.

Now don’t get turned off by the name «ULTIMATE MAN BODY SCRUB SOAP» it sounds like it belongs on one those late night infomercials along with axe body spray and Extenze male enhancement rather then being a Kiehl’s product. Let me start off by saying I’m not big on men’s products. I don’t own any cologne and I buy the Target brand shampoo. I’m pretty much a jeans and t-​shirt kind of guy. Though unlike Matthew Mcconaughey I do wear deodorant. Now I have been using this soap for a few years. And every time I breakdown and buy something different I’m disappointed. It’s key ingredients are Oat Bran, Oat Kernel Meal, & Pumice. Here are it’s claims from the Kiehl’s web site.
* «It’s a fatigue scrubber!»
* Exhilarates and refreshes
* Cleanses and exfoliates skin
* Helps relax fatigued skin
* Formulated with sloughing bran and oatmeal
* Alleviates roughness on tougher areas like elbows and heels
Do to my job I occasionally spend some time in smoke filled environments for extended periods (I’m a fire fighter). And I come home and smell like a campfire for two or three days. But this is the only product that has been able to get the smell of smoke from my pores almost immediately and it does have an exfoliating quality. Now it is a bit pricey $ 12.50 for a single bar which you can buy from the Kiehl’s web site, the Kiehl’s store at University Village (which I have only been to a couple times and had great customer service) or Nordstroms. But I highly recommend this soap and this is one product worth splurging on.

Much like with Aveda, if you walk by here and there are employees free, come inside and just start talking to them. I’m sure you can figure out what while you chat.
I’ve been here a dozen times and about half of the time, I will leave because I can’t get any help. Even if they see you waiting at the register to check out, they will stay with the customer AND check that person out before you. Kind of WTF… but I do like their products.
They’ve been stingy with the samples. They used to just offer you whatever, and grab a handful. Now you have to ask for it, specifically and they will give you one thing. Kind of sucks, but it’s the economy right?
Thankfully I buy their men’s gift set (facial fuel and the nice scrubby bar soap) which lasts for some time. Now that I know how ‘they are’ there, I will only come in if they aren’t busy!

I’ve been using Kiehl’s Blue formula for years and it works great. Especially the astringent. But I feel like I have good skin and I’d attribute a lot of it to Kiehl’s. It’s not cheap, but it works, and for that I keep coming back.
The store in UVillage is nice, just like every other Kiehl’s everywhere. I will say that the one in San Francisco has people all over you giving you samples and stuff. I actually kind of like that, and it sort of makes me sad that they don’t jump all over me with face creams when I come in but they’re still nice. I’ve never had a problem there, and they offer to gift wrap or throw in some samples when you tell them you’re buying a present.
So go to Kiehl’s, spruce up your skin, and get someone a fun, useful present. Not a book, books are terrible presents!

My Kiehl’s régime includes:
–Wash face with gentle soap
–Ultra Facial Moisturizer SPF 15
That’s it. I like Kiehl’s because they are non-​salesy. Nothing irritates me more than getting the sales pitch for other products I clearly do not need. Hello? have you seen my skin, betch. It’s flawless. Don’t hate, it’s the genes.
Anyway, with Kiehl’s I can go in quickly get the product I need. Or if I’m feeling girly, I can slather on various lotions and creams, sniff out potions and tonics, and even taste things (I know I have a problem) without so much as a raise of an eyebrow. I enjoy the no-​pressure, «just let me know if you have any questions» approach.

How many naturally curly haired (and very coarse) Asian gals do you know? This girl is one. This girl also pretends to have straight hair sometimes by flat ironing her hair which causes it to be super duper dry but hey, that’s the cost of beauty, right?
WRONG.
Split ends SUCK the planetary hippo dongs.
I finally stumbled upon Kiehl’s last weekend and the lady in there was very helpful. They have a new olive fruit oil hair shampoo and conditioner that has really improved the moisture of my hair. I wuvs it. I can haz soft silky hair? No pretendy? Hooooooray!!!

Nazila — you were lucky with the samples.
I used to love shopping at this store (for boyfriends, brothers, dad’s — it’s easy using Kiehl’s to lure them into the world of facial products — I always buy the «Close-​shaver shaving cream» — white airplane logo on blue bottle. From there, transition to moisturizer and who knows what might happen!) Plus, I agree, the samples just lure you into purchasing their hair care, baby care, etc… great gift boxes too.
However — One Caveat. (and why this particular storefront gets one star) Do not ever go into the store looking for samples when the asian woman who works there is present. She was extremely rude to my best friend and I the last time I went for a refill on my moisturizer… At the counter, *side note, this is after purchasing the blue herbal stuff that I swear by*, I asked about a few SPF lotions and she gave me one sample and said she was all out of other SPF types. I tried jockeying her for a second one, but again, no can do bc her supply was low (with thin-​lipped smirk). Which would normally be no big deal but as we lingered out front to smell their perfumes, I heard her step back into the back office and say to someone else — «You should *never* give out more than one sample. You just have to say you’re all out of everything else. They just want a lot of freebies.»
They? Who is THEY? Do you mean the person who just bought moisturizer from you? Didya mean the person who has been a loyal customer of Kiehl’s and introduced their lip balm to a thousand (oh yes, I said A THOUSAND — I’m asian and come with posse) friends? Someone who has their boyfriend using eye cream at nite and only applying with their pinky? (sorry D. — it’s not to emasculate you, it’s really to let the world know not to go in the store when she’s around)
I’m buying Kiehl’s at Nordstrom’s now. A little tip for you — Stingy Asian Female at the Kiehl’s Store Lady: Next time you want to be mean and talk smack about someone?
*** SHUT THE DOOR! ***

I first groaned when I saw Kiehl’s moving into the Village, more globalization and what now. I liked going to New York City for my fix.
What can you say about a store that has a big bowl of water outside their door for dogs and yummy liver hearts inside the store. They also have a picture wall with different dogs that visit. My dog is on that wall because he loves this place. He loves their shampoo and I do too.
Pricey, yes, but good stuff Maynard. My TH uses the grapefruit lotion religiously and I love the crème de corps lotion. We often buy great gifts here because what person would be bummed to get a box of fabulous lotions and soaps from Khiels? They do a very elegant wrapping job even at their busiest times.
I also love them for their abundant samples. I know that I will never have to saunter down to the desk of the Westin and ask for shaving cream because their samples work for the TSA and for me.
They also have a drive up option, you call, they have it ready for you. This is not something that I need to partake of, but its nice if you are in a hurry.

I’ve got — according to some — more facial hair than I should have. Because I’m not very precise (and really don’t care) it tends to shift around my face in various configurations that evolve over weeks and months as if moved by continental drift. So why in the hell would I frequent a place like Kiehl’s?
The White Eagle Shaving Cream, my friends. It is simply the best shaving product I’ve ever used. Tired of Gillette and Edge and whatnot, I went in search of a good old fashioned shave enhancer, and this is what I found. It may cost more on first purchase, but it *lasts*, my brothers, far longer than a can of spritz gel. Literally, a little dab will do ya.
Once I’d ventured this far into metrosexuality, I figured, why not go farther? One by one I have added to my repertoire the Facial Fuel Scrub, then the Cleansing Gel Wash, and now, the Blue Herbal Astringent. And you know what? My skin has never felt better or smelled nicer.
Sure, I still kind of look around when I’m going in, as if I were about to purchase pr0n and don’t want to be seen. But once I’ve scored my metro fix and filled up my bags with free samples of even more goodies, I walk outta that place knowing I’m hooked.

A nice place for beauty products if you have the money and really need to pamper yourself.
Overall, it’s a nice store. They provide a whole lot of interesting beauty products. Rose oils, lavender bath, eye cream, face washes, even a men’s section. They boast being around for so long and having perfected the art of beauty. I felt they lacked a little in their variety and that everything smelled very «herby».
The staff was good and bad. They seemed to hover over you asking questions and trying to sell. But they are also very helpful and willing to give a lot of free samples.
But everything is rather pricey and in my opinion, I have found other places that have the same ingredient products for cheaper. So, it’s a nice splurge and an incredible idea for a gift but be prepared to spend.