Jiffy Lube

This 5 star review is for honesty and professionalism. I planned to get an oil change today because I thought that before a «long» drive (~800 miles) I should get this service done as preventative care. I was greeted kindly by JD (sp?) and led to the wait room. In a few minutes, he returned to show me that my next oil change is recommended at 65K miles, and I was still at ~63K miles. I did not need an oil change, and he advised that it would be more economical to get the oil change after my trip. I noticed the shop was not busy and appreciated the tip as I am trying to save. This interaction increased my trust for going to this business site in the future.

The only reason that Jiffy Lube is getting one star is that I indirectly found some real mechanics in the process of finding someone to fix the damage caused by a simple oil change.
One hour after getting a regular oil change, the one thing that Jiffy Lube is supposed to do best, I took my car out to go to school and all of a sudden, going up a hill, my gas pedal turned to mush and smoke started billowing out of my car’s tailpipes. I was not expecting this! After all, I had just taken it to my local Iffy Lube, and they’d told me everything was good to go. Luckily I was able to get out of traffic and into a safe place. I called the manager of the Lake City store, Brandon, and he drove the half mile to meet me and take a look. He was completely baffled as to the cause, as he struggled to locate several components under the hood that could’ve caused the issue. He left me there with his mechanic buddy’s number, whose shop was about to close.
From there I tried to drive it the half mile to the nearest mechanic, couldn’t make it half a block, and had to wait an hour for a tow truck to take it to Northwest Automotive, who will be receiving my business from here on out.
Running a cleaning business without your car is incredibly inconvenient, to say the least. I received a call the next day from the pros at Northwest Automotive, and they told me that Iffy Lube had overfilled my car’s oil reservoir by 3 quarts! It holds only 4. Massive fuel contamination as a result: hence the smoke.
I brought the printout with these findings to Brandon the next morning. Instead of apologizing, or even admitting that perhaps his «team» had made a mistake, he began blaming me, saying that they didn’t do it and my car was the problem (it was in perfect condition before I went in for the failed oil change!) He told me I had a cracked engine block?! Really? He was so unprofessional and nonsensical in his approach, that I just left — clearly he was incapable of carrying on a rational conversation.
I spent the next week and a half calling corporate in TX, and trying to get ahold of Dennis Edwards, the district manager, who doesn’t answer his phone or return calls, not does he even have a voicemail. Eventually, after calling corporate repeatedly, I was assigned a claim number and given a partial reimbursement for the repair costs.
I consider myself lucky that nothing more serious happened, and the repairs were fairly easy and not expensive. I feel relieved that I was able to avoid injury to myself and others when my car stopped working in traffic. Finding some real mechanics at Northwest saved me days worth of Über-​rides and unhappy clients, as they fixed my car way ahead of their projected time frame.
I now am among the ranks of people with a Jiffy Lube (iffy, I say) horror story. I will never let any more untrained, unprofessional workers from this crooked company ever touch my car again. I will also tell everyone I know to avoid this place.

I recently went here for an oil change it was early in the morning and there were already a few cars there, the guy greeted me he was really nice and explained I may wait a bit which was fine. He was really quick and I noticed he was working all alone! He was on top of it and I was still in and out quickly even with him being alone! Thanks Brandon! I’ll definitely be back!

Hello Everyone,
My name is Brandon O’Neal, U.S. Army, Iraq war vet with a bachelors in business. I am the new General Manager for this Jiffy Lube location in Lake City. I apologize for the mistakes made by those who led this store before me. I have assumed my position with a new strict take on how business will be conducted at this location, with a focus on educating the customer and providing top notch services in a courteous manner. Seeing you leave with a positive outlook on the way we conduct business is all that I am concerned with. Informing you the customer on your vehicles current condition, and letting you decide on the services you desire with absolutely no pressure. My entirely new crew are not sales people, none of us make commissions on any services provided. I myself have been a customer of Jiffy Lube for a number of years, and to be honest, it’s the last place I pictured myself working. I have to say, since I started, I have rarely witnessed such hard working individuals, who constantly strive to enhance their expertise. We are currently short handed, so I apologize sincerely if your wait time is a little longer than you had expected. But know that I will be fully staffed soon. And the crew that is on hand is working their hearts out to provide the best possible experience for you. If you EVER feel like you are being mislead or forced to purchase a service, by all means, ask for, or approach me, and let me know. I sincerely look forward to meeting every single one of our customers. So drop in for something as simple as a FREE safety inspection, and experience a different kind of Jiffy Lube.
Sincerely, Brandon M. O’Neal
General Manager of your Lake City Jiffy Lube

This location switched all of their staff. I have been going there for many years and was so disappointed with my last visit when I saw no familiar faces.
I got in the service line and told the gentleman I would like an oil change. He escorted me to the waiting area and drove my car into the garage. 3 min later, my car is sitting in their parking lot. I assumed since it was busy, they might not have had time to do mine right away. After waiting patiently for over 30 min I walk toward the service entrance and ask what’s going on with my car. The manager told me it was done and that he had to check other people in. He told me my total, which was more than I was expecting to pay.
Before this visit, the staff always had done an overview of my car, then call me over to explain what they will be doing and what it will cost and how long it will take. Sometimes I even get a discount. This time however, they kept me waiting unnecessarily, did not vacuum or wipe my windows or put air in my tires, nothing. I don’t even know if they changed my oil in 3 min. I paid without arguing and he said he needed to get to the next customer. I even said thank you, and he didn’t say anything back.
I’m never going back to this location.

We came in to get our car serviced and saw there was a short upon driving up. Before we even turned the car off an employee rushed out and told us up front that they were short staffed and how long we should expect to wait before we were out of there. Very informative! Sat back with a cup of coffee and a magazine, and the time actually flew by. Both employees were very friendly. Every time I go to this location I always experience great customer service.

Great customer service and friendly employees!
This location has very friendly staff who do quick work. When they are busy they always let me know an estimate of how long it may take to complete the work. I always feel taken care of, and I am also happy that they offer me additional options for service. I do not typically accept these unless it is obvious to me that it is needed at the time, or for example if I know it has been a while since I replaced my air filter, etc. They are very knowledgeable and I have had many instances where they answered additional questions I had about car maintenance and about the best deals for things I needed to have done, including work that I could not have done by Jiffy Lube. This speaks to their customer service.
I cannot agree with the commenters who say jiffy lube or their employees run scams. I do believe that like every other business, jiffy lube has a goal to sell a product, and one responsibility of customers is to determine whether or not we will purchase all, some, or any of what they are selling. It is no different than visiting a different type of store for a product. This is how businesses continue to operate. I do not always have excess funds to spend on my car, so I also value that I don’t feel pressured to buy additional services here, it is all offered and I can choose what to accept.
I believe these are good people making an honest living. Besides, I do not know how to change my own oil, etc. so I am thankful for the service and friendly faces.

This location should have been open at 8am. It is 8:50 am. The manager is nowhere to be found and a new employee/​trainee cannot get into the building. Two customers have come and gone already. Perhaps Jiffy Lube should consider hiring competent managers… I would imagine that they’d need to pay a reasonable wage for that to happen.

This is the best Jiffy Lube in the area. Great service, and the guys there don’t give you the obnoxious hard sell some of the other stores do. In fact, last time I went, they drove my car back out and said «It looks like you haven’t driven it at all — your oil looks brand new and we’re not taking your money.» And they filled up the tires and checked all the fluids anyway. That’s how you get a loyal customer.

Been going here for a while now for oil changes. Taylor is the usual greeter and is probably the nicest customer service person ever. Yes they always offer extra services but never pressure me if by car is up to standard. I also had wiper fluid ports that wouldn’t spray and Taylor gave them an extra look over and did some magic and unclogged them for me. Fast and friendly and helpful.

Jiffy Lube has really turned things around. Apparently, they realized that $ 45 for a basic oil change is too much, so now they have a «value oil change» where all they do is change the oil, filter, and clean the windshield. $ 32 with the tax. I’m cool with that. In and out in fifteen minutes, a cup of free coffee and an in-​depth technical conversation about cars in past years with other customers. Now this is what a quick oil change is supposed to be about.
Approved. You have my vote.

They try to sell you complete B.S. services it’s really pathetic. They tried to tell me my car requires synthetic oil and it’s due for radiator service and an engine flush. All BS. These fools don’t know anything about my car. The people who work here aren’t professional and have no real skills. They told me my oil was so low they couldn’t get a reading. Funny because I got a reading the day before. They just assume you are as dumb as they are, and will not know anything about your car when you drive in. This place deserves no business at all.
Do yourself a favor and go to a professional shop to get even a simple oil change. You will save yourself a lot of BS.

TOTAL RIP OFF ARTISTS. Up selling im ok with it. But Do your Fricken Job that I paid for… Coolant Flush Recommendation. I replied, ok. How much? no problem. do it. Rear differential needs flushed too. I replied i dont have enough for that this time. ok ok Oil change and coolant flush right? yes those two will be good.
You know what these lazy employees did? Topped off my reservoir tank instead of flushing my radiator and adding fresh coolant., the work that i paid for. A deceptive business practice.
JIFFY LUBE LAKE CITY WAY… STAY FAR AWAY FROM THIS ESTABLISHMENT.
For the past few months i tend to experience very dubious businesses in the area. I dont quite know if most businesses are hurting for cash to stay alive or they just hire uncaring employees and promote these unlawful acts. Can we say contact fellow Unilocalers. Can we say report to our local attorney generals office. CAn we say file a complaint with a consumer protection organization. Can we say small claims court.

Went there for an oil change and was told that I needed a radiator flush. When I declined, they showed me this air filter that must have creeped out of a crypt because it was blacker than hell with spider webs and leaves and sticks in it. I have gotten plenty of air filter changes before and I have never seen anything like that before. I even joked with my husband later that maybe they keep using the same one that they bust out on all their customers. Anyway, I ended up paying $ 99 for the oil change and filter (ouch!) but the fun did not stop there.
The next day after dropping my husband off at the movies, I ended up seeing a bunch of smoke pouring from my engine on the drive home. I pulled over traumatized and called a tow truck. A few days later, I found out (while at the mechanics) that some dumb ass that did the radiator inspection «forgot» to put the lid back and coolant spilled all over my engine.
Ever since then, I’ve looked up information on Jiffy Lube scams and these people are not known to be the most honest (maybe they did dig that filter from the grave and scare people with it). The dealership suggest I try to get the clean up fee reimbursed by JL but I think I’ll just chalk it up as an expensive oil change and never use their service again. SHYSTY!

TOO Expensive… period!

These guys are great! We have gone here many times in the past for oil changes and they have been very friendly.
A couple of months ago I noticed our car was leaking coolant, so thinking Jiffy lube might have done something at our last visit we brought it to them. They checked out the car at no charge and found a leak in our heater core. Advised us what to do and told us to check our warranty because the car is still fairly new. We knew exactly what to say when we went to the dealer, which made going there so much easier.

Bad service — went in for signature oil change and caught them lying to me about service. They didn’t check the tires or transmission and didn’t top off fluids as promised. They told me all fluids were full upon check out but when I checked them I found they were not in fact full.
If you want your vehicle fully serviced don’t go here.

I checked what they said they did and they didn’t do it. Finally demanded a refund and got it. Did you ever wonder while they put you
In that nice little room where you can see nothing going on?
Watch video and you’ll probably not return here.

The service here is as good as it gets. You can really tell that they put a lot of effort into making the lube experience as pleasant as possible. Very polite. Very fast. Nice comfy seats. Good service.
But when did lube jobs get so expensive? I remember when it cost 30 or 35. When did it go up to 80? Am I just getting old? Am I going to be one of those old people who complain about everything costing too much? «Back in MY day, for 35 I could get a lube job AND a brand new car!» Will young whippersnappers be yelling at me, «Hey old man, have you heard of inflation?» Will I then turn up my hearing aid and ask, «Did you say something about inflammation? Let me tell you about inflammation, sonny boy. My joints are so inflamed I could light a cigarette with my elbow!»

I know nothing about cars but I was very satisfied with my oil change service at this Jiffy Lube. The manager there, David, was super friendly and very helpful.
The oil change itself was $ 36.99 but I had to replace my windshield wipers too so that cost extra. They also do a bunch of other check-​ups too, like check the air filter, tires, etc.
I was a little surprised by the total amount which was about $ 65 (even after a $ 10 discount) but I feel safer now that my car has been checked and is ready to go!
They also have some kind of deal where if I bring it into Jiffy Lube for my next oil change, there’s some kind of huge discount…