HSBC

The banker, Jasmine, who helped me to open account is really great, but assistant of vice president Brenda Groves is unbelievably terrible. I have hsbc premier accounts in three different countries, but Brenda still wastes five days on useless inspections and closes my account just because of transferring money too fast even I showed sufficient documents. And what makes me really angry is that she uses «I don’t konw. It’s our bank’s decision. Do you have any other questions?» to answer all of my questions. I was like wtf, what else can I ask?

I would rather store my money in a snake pit than bank with HSBC again! They have the worst customer service, consistently, the entire time I have had the displeasure to be with them.
Their customer service is PITIFUL. I have never had one person answer my question correctly. I get transferred from one fool to another who has no idea what they’re talking about.
They will also look into any loophole to charge you fees! And no one will help you ever! The customer service representative at the bank couldn’t even tell me whether a transaction was a credit or debit to my account! Come on people! If you can’t tell me whether money has been put in, or taken out of my account — there’s a huge problem!
These are the most helpful people when you are setting up an account with them. And that’s IT! Never expect anything close to good customer service — or even competent service after that point.
What a waste of my time HSBC — I feel sorry for anyone that has to deal with you. We will not be doing business with you again, unless I have a wish to stab my own brains out of course!

It started well, and actually my checking and savings are ok, but I feel like I am dealing with BofA or Chase with my credit card. Changes in terms, increased rates and the Premier Customer Service line is a bad joke. Incorrect information given repeatedly. Tired of being screwed by my bank. I curse you, HSBC.

I actually don’t agree with Kay K’s previous review about their pitiful customer service, I had a great experience. They helped me set-​up a new account, walked me through and told me the benefits of having international accounts, etc. The only downside to this location is that there isn’t any parking available but that’s norm for a downtown Seattle location.