Hertz Rent A Car

If I could rate 0 star I will definitely do that.
Reserve a car with Hertz through Expedia. Expected to pick up 9am on Wednesday and return Thursday night or Friday. When Friday morning, Hertz called us, saying, they screw things up, things are running a few hours late and they are not able to fullfill our reservation. Shocked, we did not walk in, we made reservation. We planned to rent a car and make a trip to Tacoma, our plan changed totally without the rental. I tried to call around, small chances to walk in, like, right away. I called back to Hertz, a gentleman named Lou answered my phone call. He said he does not have a car right now but he will call me back half an hour later. I still call around, no one around downtown Seattle had any available car. It was 10:30am, one an a half hour after my reservation.
I called back at 11, still Lou picking up the phone, he apologized again. He said that that was not my fault, no his fault and it was no one’s fault. Then if that is no one fault how did I end up making reservation and having no car because of Hertz’s poor planning? Clearly he is making excuse to save himself. He still promise to call back and he never did. I had to change my plan at last.
If June was around college grad season, any rental car company should to a good planning especially I reserve my car more than 3 days ago. As a big company, Hertz should have the ability to move around cars to fulfill customer reservation. I don’t care if any existing renter extend their rental that cause the inability of order fulfilllment. Coz I don’t care. If you sucks, you lose customer. That is what is it. To be honest, I was a Hertz Gold Member, maybe Hertz thinks that was nothing, but at least from this time, I know I will cancel my membership with Hertz.

Great experience both times! Stayed in downtown Seattle. Made reservation online the morning I wanted the vehicle, walked to Hertz location just blocks away & away we went. Had such an easy experience, I did the same process 2 days later. The parking garage itself made me a little nervous.

Totally blew my reservation off. Did not have a car for us — any car, at any time (including hours late). Just like Katie J.
Will never use Hertz again.
0 stars.

Confirmed my reservation the night before then when I went to pick up my car they didn’t have one for me. No help or answers, just totally ripped us off. Worst company ever, will NEVER use them again.

Excellent all the way. Picked up the car in downtown seattle and dropped off on seattle airport. Was in and out in less than 5 mins at both locations.

I was really worried that my experience was going to be horrendous because of all the negative reviews on Unilocal and Google. However, I received excellent customer service here. Ahmed worked the front desk when I rented, and he knew what is best for the customer. He did not force me to get insurance, which I was worried about. If you have any worries or concerns regarding renting a car, I’m sure he would have suggested the best options to seize your worries. A lot of people complained about the $ 200 charge additional to the rental amount, but that is just the deposit. They return it in full when the transaction processes on your credit card. I also expected the charge to not be refunded until a month later due to other people’s reviews. However, I received it 2 days after I returned the car. I will definitely rent from Hertz again in the future!

DO NOT USE HERTZ! They basically were just trying to sell me when I made it clear I didn’t want any extras and only wanted what my insurance claim would cover but they pushed charges on me anyways. Now I’ve been waiting ALMOST FOUR MONTHS for a $ 200 refund!!! A company that cannot process a refund in a timely manner is obviously not a very competent business. I’ve been in communication with them since I returned the car almost four months and they just keep pushing me off and giving me the run around saying that they’re trying to figure it out. For the past 2 months they have been waiting for an ‘authorization code’ of some sort. So ridiculous. I will NEVER use hertz again and will tell everyone I know. They will rip you off whenever they possibly can.

Holy, terrible service, Batman! We reserved a car for 8:30. Came to pick it up at 10. It took over 30 minutes to get our car, which wasn’t ready. They did end up crediting us for the lost time, but I would recommend a different rental company if possible. We had a great experience with Alamo earlier in the week.

Renting a car shouldn’t require 30 minutes of waiting in line, 15 minutes of «up-​selling» and then 20 minutes of waiting for my car to be washed.
If my reservation is at 10am, have the car ready. It’s ridiculous that it took me over an hour to get my car, even with a reservation.

Terrible — I’m active duty Navy (31 years of service). Was in town for a professional obligation and was running late to this Hertz Rental office. I called 30 mins before they had closed and explained my situation… and I that I could be running 2 – 3 mins late. The gentleman working there told me «good luck, I hope you’re here before 6 pm… because I’m leaving». I arrive 10 mins late, couldn’t get my rental, and was late to my event. The following day I was informed that my reservation had been canceled all together, and that my car had been away. I ended up at Dollar Rent A Car a few blocks away and they were awesome! Here’s the catch — and they still charged my account $ 277 even though they didn’t provide me with a car. I hate hertz. I will never rent from them again… un-American…and they should be ashamed.

I rented a car on May 24 and returned it the same day. Initially, I intended to return the car to the airport, however, during the time I was at the front desk, I informed the associate that I would just return it to this location. He said, «That’s fine.»
My card has now been charged for twice the amount because, apparently, they were closed on the 25^th. I spoke to Curtis, the «supervisor», and he apologized for the fact that his associate «misspoke», and he’d be willing to send me a $ 50 voucher for Hertz.
I have paid $ 303.19 for renting a car for 7 hours. I was told that nothing could be done. So, in essence, the associate at the desk misspoke (admitted by the «supervisor»), and I’m paying an extra $ 145.46. When I became upset by this, the «supervisor» hung up on me.
I will never rent from any Hertz location again, and I urge everyone to do the same. The customer service has been atrocious.

They may have good deals, but watch the hidden fees… I planned a trip to rent a car for 9 days at a certain rate– then when I got there to pick my car up there was a $ 200 deposit I was not expecting to pay. Their excuse was «that its common when renting a car» — I understand that, however, there was nothing stating that i’d be paying a deposit when I booked my reservation… So I left with $ 500 being held on my card. If I would have known about the deposit I would have budgeted appropriately.
I have rented with Alamo before and never had to pay a deposit…
A month later I checked my bank account and they took out $ 30 without letting me know (which made it so my account was over drawn) due to a toll booth… (We didn’t have cash when we passed over and it was cash only)… I understand that it needs to be paid, cause it was our issue. But way to take the last $ 30 I had without my knowledge. I will never book with this company again. I’m staying with Alamo, even if I gotta pay more… At least their up front with their fees.

I reserved a car two weeks in advance, and they were oversold when I went to pick it up. The attendant seemed pretty unfazed, so assuming this happens a lot. Don’t go here if you are on a tight schedule!

Update Oct 1 2015:
So you know that 1-​day rental I wrote about in Feb 2015 that Hertz mistakenly charged us for 2 weeks of rental time ($ 500)? Well even though they promised it was fixed, they didn’t even get that right — some other Hertz department sent the account to *collections* (ie, debt collectors), who didn’t even have the right address, and it ended up we’re still trying to get it fixed 10 months later.
Just go to Enterprise on Capitol Hill if you can. Also FYI on another Hertz scam: if you use the 520 bridge (or any other e-​tolled highway), Hertz’s PlatePass contractors will bill your toll at 3x to 5x the normal toll rates. (so if the normal toll rate was just $ 4, you end up getting charged $ 12 and up). They charge you the max toll rate (which is for unregistered cars) and add on administrative charges.
Feb 2015:
We rented a car for one day, returned it on time, and then 2 weeks later they charged us for 2 weeks of rental time! So a $ 40 rental became about $ 500. A month and a half later we’re still fighting them to get it refunded, and have had to issue a dispute order with the credit card company. The Hertz local manager has been contacted 3 – 4 times about this, as well as CSRs on the main Hertz number.
Each week the local manager promises the charge will be reverted in 7 days, and then it is not. (also it shouldn’t take 7 days to do a credit card chargeback, it should take 1 day).
Seeing other Unilocal reviews of this Hertz branch it sounds like errors and mischarges are a common problem.

Now I know why people rate this location so low —
it is not a good location service-​wise, despite it’s central location.
They try to be helpful, but the employees lacked education and knowledge, tried to have me call other locations to confirm what they’ve done wrong, and «I» ended up talking to a manager in another location in SODO to figure out what happened.
Collision company was supposed to pay for my rental since it was their fault in forgetting to repair my car,
Hertz representative told me they would charge the collision company, but instead, Hertz charged me since they had my card number
(it was categorized as retail rental not insurance and collision care rental — this was what was wrong)
and they couldn’t reimburse for their own mistake.
I had to chase the collision company to reimburse me later on.
I’ve been renting at Hertz for all my work rentals and it’s been decent (some not so great, but did fix it by following up), but this one is really bad.
Some people seemed nice, but they really lack professional service, and I am very disappointed.

RENTER BEWARE. Hertz Online quoted me $ 217 after fees and taxes. I was charged $ 348. The man at the counter offered me a $ 7/​day upgrade. I was charged $ 15/​day. I reserved my car for $ 27/​day and was charged $ 34/​day.
Apparently it is their policy to show the customer an itemized list of charges prior to having you sign off on the paperwork. They did not do this (hence my surprise when I saw my bill).
I have rented from Budget and Enterprise many times in the past with absolutely zero shenanigans and overcharges. Having experienced Hertz’s blatant misrepresentation of cost and outright lying about my upgrade, plus a refusal to transfer my call to a manager, I will continue to rent from Budget or Enterprise. Absolutely disgraceful.

Similar to other reviews I read about this location, their service is extremely slow. There was only one person ahead of me and it took me 45 min to get the car.
The people at the office were friendly (slow though) but the person at the garage was rude, forgetting that his job is all about service. He made me wait till finishing his phone conversation, and gave me the feeling that because of me he needed to cut it short.
On top of all of that, the fuel level at the contract was 6/​8, while the fuel level indicator in the car showed something between ½ to ⁵⁄₈. The man at the garage argued that it should be 6/​8, because he has «just checked it».

Tl;dr: they are very sloooowww
Been here twice to pick up cars. On both separate occasions, I waited in line for 30 minutes and then it took another 15 min until I actually got my keys – and this is a regular booking. No special requests. It’s already been prepaid etc. The people working here seem like nice people but they are very casual, which can be nice or unprofessionally considering the slow service. They apologize a lot so they realize the service isn’t great; however, they don’t do anything about…
I don’t think I would book from this location again. The staff is not very knowledgeable and keep having to ask each other for answers. I understand that they are a team and can use their collective knowledge to help the customer but it’s more than that…

I travelled to Seattle and reserved a car at hertz. When I got there, tons of people with reservations were waiting at the lounge. Very inefficient. What’s the point of reservation if you can’t meet the demanded time? And they even had a sign putting up saying: cars available. I’d go to other counters if I could cancel my reservation.

I usually pick up my Hertz rental car from SEATAC airport but on my last trip, I stayed a couple of days in downtown Seattle. I arranged to stay at a hotel just around the corner from Hertz’s central Seattle location
Perhaps I’ve been spoilt by the Hertz Gold service at their corporate locations but sadly, the service at this smaller location wasn’t up to the usual standard
To be fair, the sole employee at the counter had a difficult case to deal with — the customer in front of me seemed to be demanding money back from something which was his fault. However, I was a little miffed when another employee walked in after 10 minutes, went behind the counter and totally ignored me. It was 20 minutes before any Hertz employee acknowledged me
They only had a limited number of vehicles due to limited parking and unusually, the cars are given to you without a full tank of gas as they aren’t to have refueling facilities in the middle of town. The employee asssured that I would be able to return the vehicle without a full tank of gas as I had picked it up two thirds full. Happily, there was no problem with this when I returned the car at Portland Airport
It’s a convenient locatoin downtown but I’ll probably pick up from the airport next time