Hertz Rent A Car

One star because I can’t change the icon to a polished piece of poop.
Horrible. Made a reservation one month in advance for a car during a family trip to Seattle for Christmas. Received a call DAY OF reservation and was told they did not have a car for me, nor would they source one from another location.
«Well, doesn’t a reservation mean you RESERVE a car for me?»
«Uhm, that’s not the way it works.»
«That’s not the way a RESERVATION works?, or that’s not the way YOU work?»
They would not let me talk to the manager, «Joaquin» I was told his name is, though I hesitate to believe anything I was told on the phone was actually true.
Was left stranded without a car for our Christmas visit. As you can imagine, sourcing a car at the last minute on a holiday week meant paying premium prices.
Horrible. Shameful, and inept. Disgraceful. Wish I knew where the bozo who took my call lived so I could poop on his lawn.

We were having trouble finding the Hertz location in Seattle. I guess there is a North and South of town. We tried calling the local number several times but kept reaching the reservations number. We gave our confirmation and told them we wanted the local office to get an idea of where they were. They weren’t able to reach the local person either. By the time we found the office they told us they gave away our car because we didn’t pick it up within our window. Not sure what a reservation is for if they don’t reserve your car. We would have been on time if the person picked up the phone and spoke to us. I reserved the car with a Hertz card so they had my phone number as well. The guy was nice, but I am frustrated he didn’t call me!