Gustad Law Group

How could anyone call Gustad’s office rude or unresponsive? I was called by John-​Paul himself on a Saturday from home! We spoke for quite a while and he gave me so much help getting started with my SSI and SSDI claims that I felt like a weight was lifted off my shoulders. I was really confused about what I was eligible for and what I had to do to move forward until he called. I also wondered what was relevant and what wasn’t. He gave me a ton of great advice, which I did not find at other firms.
I just don’t see how the other two people had such awful experiences with this firm… but then I looked at the other reviews they had done and found that these same people just like to complain! They don’t have any positive reviews. Not one! So, while they will go out of their way to complain, they won’t ever go out of their way to compliment. I don’t trust people like that. Do you?
One of the things that I learned when I performed customer service was that some people just never want to be happy and they also don’t realize the ramifications on businesses and individuals when they write terrible reviews. (Then again, maybe they are so self-​important, they don’t care – who knows?)
It is still early in my SSDI process, but I am already very impressed by John-​Paul Gustad and delighted to be working with his firm. I think that he is excellent… and so do all of the people I found on legal review sites like Avvo.
One thing that people do have to keep in mind when they are working with an attorney is they aren’t there to serve just YOU. They aren’t your slave. They are a team member and they have a lot of other clients, so you can’t eat up all of their time and expect them to be at your beck and call, especially with SSDI and SSI claims where they make relatively little money compared to other areas of law.
Likewise, this isn’t always the most uplifting area of law. Please keep that in mind. They are working with sick people who often have sad stories. These stories are hard to hear, day in and day out. Give them a break sometimes if they don’t want to hear your life story twenty times and call your therapist or best friend instead. Your attorney is there to file paperwork and advocate for you, NOT provide therapy. There is a difference. Capisce, cranky pants?

The reception staff is dressed very unprofessional and are very rude over the phone and put you on hold rather than answer any questions you may have. Mr. Gustad himself NEVER is in the office nor does he return phone calls or emails, nor does he ever meet with clients until just hours before a hearing. Very unprofessional atmosphere, I never felt welcomed at the office and left feeling like they didn’t know I was even there let alone cared one bit about any concern (s) I had about my case. Due to his offices lack of professionalism and unpreparedness of my case I lost. I strongly advise anyone looking for an SSI attorney to look elsewhere and to do your homework before even thinking of hiring GUSTAD LAW GROUP.

Gustad represented me in my social security disability claim. Firm was always pleasant, promptly returned calls, patiently explained the process and timeline, and provided a speedy resolution.
Really got the impression the attorney enjoyed his work, had a great working relationship with social security, was very professional and knowledgeable. Also felt the staff cared about their clients!
This is a great firm to have on your side during a confusing and frightening process!