Great Clips

We have been coming here for years. My young daughter and I checked in on line recently for cuts. She got hers right away. I was told that my wait was 45 minutes. I left and came back another day – a trip I’d rather not have made.
My wife brought our teenager in last week. I checked them in with a wait time of 20 minutes. By the time they arrived, it was a 60 minute wait.
And here we are today. I checked us in, arrived to a 0 minute wait time, then got my ass handed to me by the obnoxious hairdresser bc I logged him in as me (my account default) because that gave her the details for MY haircut, and that might confuse them. The other hairdresser apologized for her colleague’s rudeness.
It’s our last haircut here.

I went in for the $ 7.99 special cut. I’ve been there before & know they spray your hair down then basically cut the edges. NOT THIS TIME! A great cut. He quickly followed the line of my last cut (I’ve changed my part) which included long layers. He even POINT CUT the bangs. THEN went back and made sure all layers blended. FABULOUS @ Triple the price! And FAST… now I have time for other things..

Checked in online to an estimated wait time of 2 minutes. Sat for 20 minutes waiting. Extremely disappointed. Will not return.

The German lady did a great job. She was fast and efficient and got my cut the way I wanted it. She has a great skill set of getting your cut done quickly while maintaining quality. Look forward to seeing her again in the near future.

I am mortified by the haircut I got here last night. I asked for «one inch off the bottom» of my fairly long hair. The «stylist» seemed to be paying more attention to my husband getting his hair cut in the chair next to us and quickly one inch became at least four! In a minute my hair went from bra-​strap-​grazing length to doesn’t-even-graze-my-shoulders lenght. To make matters worse, she put layers into my hair! I hate layers and I would never, never ask for layers. Yet before I knew what was happening she was halfway through layering my hair. My hair is rather thin, fine, and grows very slowly. It will take a year before my hair is all the same length again. I am so frustrated and disappointed that the stylist thought it was her prerogative to decide how my hair should be styled. It is simply not worth the low price or convenience to walk out and be so unhappy with the end result. If you must go here, be firm and pay VERY close attention to every move your stylist makes!

I took my twin boys here because Rudy’s was slammed. Another reviewer described the «German lady» as terrible and it’s true. She was mean to my son and gave him a crappy haircut. However, the manager Zach fixed his haircut and did a great job on my son’s hair. You can go here to save money but make sure you only let Zach cut your hair.

The German lady there went and gave me a haircut that did not look anything like what I described. I asked her short on the side and dont touch the top. And then she just went ahead and just gave me a buzz cut. she cut the sides to a 1 and practically buzzed the top off. the hair cut itself looks incredibly awkward and she said that everyones head is different and its MY FAULT. that I have a weird shaped head. I was offended and now my hair is jacked up. the African american lady next to us seemed very friendly. I would advise going to her. this german lady sucked and should not be cutting peoples hair. I will NOT be coming back.

I have had my hair cut at great clips for around 10 years now from Fairwood to Bellingham to Sandy, UT. you always get a good cut. Not this time the guy that cut my hair was nice but did something that is really hard to do, give me a bad cut! The other girl working was really ornery and kind of a B#*! to people. I will not be back.

They have a very useful phone app for checking wait times and making appointments on your way in, and they do a quick and friendly job with my easy haircut. Perfect for me.

I’ve been going to this Great Clips for a little while, because it’s closest to where I live, but more often than not I leave disappointed. The customer service is subpar, and the «stylists» try to rush you in and out with as little attention paid to the haircut as possible. The last time I went, it took literally less than 10 minutes total, and the stylist left my haircut patchy and incomplete. I had to come home and finish the job. It’s cheaper than some places, I guess, but I wouldn’t recommend it.

my 4 year old went in for a simple bang trim. the stylist was gruff with her. she didn’t even wet her bangs down and her bangs were choppy. it looks like a home job and many people asked if I had done it. most salons offer complimentary bangs trims or $ 5 trims. the website listed them for $ 5 and I was charged $ 7! what a rip off! never going back! no stars.

The manager did a horrible job on my hair. If you go here make sure you don’t get the manager to cut your hair she’s very impatient; something you don’t want in a stylist!

Update — the owner of the salon called me (proactively) with apologies. Impressed that she took the time to track me down and figure out it was us who had a bad experience (have to assume she saw the Unilocal review). She asked if there was anything they could do and I requested that they pay our out-​of-​pocket costs for the emergency room visit and stitches. She immediately agreed to do. She mentioned that she is a relatively new owner of this business and is clearly trying to provide excellent customer service. Have not yet received our medical bills and forwarded them to her, but assume that she will make good on her promise to take care of this. Doing the right and honorable thing –Great way to run a business! I wish them every success.

I’m not a big a Unilocaler. I can’t say that I have much to say about service or experiences at places. I think about what I want to say, but often times I just think it, rehearse the writing in my head and keep it to myself, thinking my review away.
BUT, when the moment is right and worth it, I write. And today, today, today, I love Great Clips. I have very thick, long hair, and I sometimes feel like I didn’t even get a haircut because it looks the same. Cut two inches, still looks the same. BUT, and I use this word loosely, today, just for today, I am grateful about Great Clips and Nicole, who made my experience a positive one. I told her what I needed, and guess what, she LISTENED. She heard me. She was humble and sincere and patient.
When she was done, I still was not «feeling» like I got a haircut. So, I told her what I needed again. AND AGAIN, she heard me. She listened. She said ok. Let’s try this. She patiently let me go through the haircut process. after that go-​around, she said «how do you feel?» I said, still, I am not feeling it. I pointed to my issue, and she said «I think I know what you are talking about. I think the feeling you are having is about this, and I think I can fix that by doing this.» I said, «ok, let’s try it.»
And, we did, and guess what! I felt like I got a haircut. I felt like she heard me. I felt like great things can even happen in a Great Clips. Nicole was awesome. I love her willingness and her openness. Ask for what you need, and she will listen.
THANKS, NICOLE!
PS…please do the online check-​in thing… I waited 3 – 4 minutes and it was fabulous.

Terrible hair cut. It’s so uneven. One side is shaved. One side is longgg and hardly faded… Ugh but it’s cheap. You get what you pay for.

Great haircut but I had to wait longer than expected. I went to the website and «checked in» for what they told me would be a 29 minute wait. So I showed up 29 minutes later on the dot, and was told that it would be another 15 minutes. Not too bad; I went out for a bit and came back in 12 minutes – this time I had barely sat down with a magazine before Nicole was ready to take on my balding head. She asked very effective questions to determine what I wanted and prepared me quickly and efficiently. The cut itself was also quick and efficient; came out exactly as I wanted. Great job!

Happiness is a great hair cut. Just got a hair cut at Great Clips by Michelle. Michelle did an excellent job and her customer services skills were top of the line. I can see why she has repeat business and a fan base. I had 5″ cut off and my boyfriend didn’t notice. He said that it must have been a great hair cut because it looked so good that he didn’t notice the difference. Thanks Michelle for the great hair cut and wonderful experience.

It all depends on the stylist as with any other place, but it’s so inconsistent between them. Mario (1 star) has butchered my hair on 2 occasions (I gave him a chance to redeem himself, but FAIL!)… I don’t know how, because I have a super simple cut that I request. I could probably cut my own hair better with a blindfold on. Katherine/Katie?(5 stars) did a great job this last time. Dory (4 stars) was also good too. There’s a high stylist turnover rate so you never know what you’re going to get. Call ahead!

Butchered my hair! I went here for a trim since I didn’t need anything complicated, and it seemed like a cheap and convenient place to go. Cheap, yes (haircut was $ 15), convenient? I ended up waiting an hour because there was only one person working and the other one went on break for a long time, even though there were tons of people waiting.
Anyway, a wait isn’t the end of the world, but the haircut! Ugh. I brought in a picture I always take with me that looks like my hair (long and layered) and asked the hairstylist to give me that cut – basically just take off about 2 inches everywhere but keep the layers. What she did is lop off about 8 inches, and cut in one giant layer that’s at chin-​level, then leave a long layer underneath. Basically, ‘The Rachael’ + a mullet. I was horrified when I saw how much hair was coming off, and when I gasped and said «It’s so short! I think this is too short!» she said «I think you’ll be happier with this cut.» Um, really? I’d actually be happier with the cut I asked for.
There wasn’t any way for her to fix things since she’d already cut off way too much hair, and I wasn’t about to go even shorter. So now I’m stuck with a horrible haircut that looks like I did it myself with my eyes closed.
If you’re a dude and just need a cheap buzzcut, this place is probably dandy, but if you’re a girl that wants someone who knows how to cut hair, RUN far, far away from this place.

I’m tempted… so tempted to get my haircut here. Okay, maybe not. I bring my kid here for about ½ the yearly haircuts.
I brought the kiddo in because Great Clips is having a sale = $ 7.99 for a cut until February 1^st. Deal. My kid dislikes haircuts and it is a struggle every single time. My child prefers «big hair» which is defined as what most grownups would call long hair. I think my child also means bushy hair since running a hairbrush through it appears to be taboo. Any attempt to cut the hair leads to resistance. Other members of my family come here from time to time as well but they don’t have the same haircut phobia.
The location is great (if you’re not driving). Greenwood does not have the greatest parking situation in the city, particularly with the construction going on. There is parallel parking on the street and some side streets but that’s about it. If you’re walking or busing, it’s a great location.
The space has clear signage. Everything is clean and well lit. It’s not a crowded space like you sometimes find at other places. There is plenty of room to sit (maybe 10 chairs or so) and about 5 – 6 stations plus a reception counter.
Here’s what happened when I walked in and what I saw happen repeatedly: I walk in and a staff member immediately comes over. Which staff member depends on who is available or whose turn it is. The staff member asks you if you checked in online. That means you get priority over people who did not check in online. They also ask for your phone number so they can track you and make hair notes and such. I’d hate to see my stylist’s hair notes on me.
My kid was seen by Mario. Mario had a great sense of humor. I’m always leery about how people will react to my child since there’s a bit of smart-​assedness and talkativity there (on the part of my kid). Yes, I’ve made up words. Mario had a great rapport with my child. I try to stay out of my kid’s cuts. I basically go up there to give instructions then sit and watch both my child and the stylist. My kid really liked the haircut and so did I. I wasn’t expecting much for $ 7.99 but it was pretty darn good. There was attention to detail in the cut that was refreshing. My only regret is that my kid get a lollipop and I didn’t. But I digress.