Firestone Complete Auto Care

One of my tires looked especially low, so I took my car in with a recommendation from my regular auto body shop and it turned out I had two nails in the back tire. they also checked the other tires (which to be honest have lasted a long time and quite a few trips to ca and back). in the end, I needed both the flat and another tire replaced, which was a lot more money than I was originally expecting to pay. after debating with my husband as to what we should do, we called them back and they totally worked with us to find something within our budget! not only that, but the customer service we got was outstanding!

I had a 2003 Mitsubishi Lancer ES. Since my check engine light was on, I sent my car to Firestone. Dave gave me a really great service. He was a listener, explaining all the perspective problems I had. However, the technician didn’t have a great job. After a while my engine light was on, again. Dave, again, became a outstanding service consultant, asking me to go back Mitsubishi dealership for double check and compensating me for the expense. After all, although their skills of technicians still have room of improvement, their service and compensation is far more great!

Brought my Volvo in early January of this year. They said they could not repair a tire so I bought four new ones. They inspected my car and said I needed to get my brake pads replaced immediately. I declined to get the brake repair work done.
Today I brought my car to a small repair shop and my brakes still have 7−8K left in them.

David is awesome! Nick is also very helpful

Update: I had my Honda Odyssey in for an inspection last week.
It’s at 170k miles, and after inspecting they recommended spark plugs, timing belt, fuel system cleaning, etc (based on Mfg table).
I had done the timing belt already in 2013, but I knew the spark plugs and fuel system should be done.
When I went to pick it up, after leaving, I noticed a small vibration, and then the check engine light came on.
After examining the vehicle again, they determined an injector coil (originals), which had been fine, had disintegrated after being disturbed (because of becoming brittle after age). So changing the spark plugs was enough of a disturbance to push it over the edge.
Sounds bad? Sure, but here’s why they get 5 stars. I’ve been in the service industry before, I KNOW the nightmare of subsequent things happening that are technically not your fault, but are still seen as connected to your work. The injector coil was going to fail, at some point, regardless of the spark plug change.
DAVE THE MANAGER IS EXCELLENT. He said, as I would have, «we could have suggested new injector coils, so that’s on us, I’m gonna get you the part and put it in for no charge», and he did it.
He ordered in the $ 95 (closer than the $ 65 part) so it could be there the next morning. They installed it for free. I returned the next day, the replaced the coil, and the Van runs like a dream.
This is exactly how I would have handled it. Dave is a stellar customer service manager, and he did this all without me yelling or screaming or getting mad or anything.
I will always trust my cars to this location.
Btw, for others out there, if something ever goes other than expected at a business, try to remember the people there are human beings, and put yourself in their shoes. I could have been yelling and screaming, but that would have done nothing for anyone. Be polite, and reasonable, remember that random stuff just happens, and it’s not always ignorance or malice.
The way this location, and Dave, handled a problem that was not their fault, is why I will trust them going forward.
I’ve had 2 different cars serviced here for different things.
Both occasions were drop-​ins (problems occurred on the way to or from work).
They fixed my brakes and a flat both times, no nonsense.
I’m glad there’s an actual car care place located in this area, and they’re efficient.

I came here after shopping around for new brakes and tires for my scion. They had great prices and customer service. I brought my truck in for an alignment and they got it rolling smoothly. I trust them with telling me what needs fixed vs what I could spend my money on. Not to mention the building is an architectural gem in the neighborhood.

I got a big screw in my left front tire, and I have to drive back to Vancouver on the next day. Went to this place around 4pm on Saturday (they were supposed to close at 5pm), after I told them I need to drive back to Canada. They immediately put my car to repair. Got it back at 5:20pm, everything was perfect, reasonable price, great service, friendly people! Saved me from the emergency situation!

Despite other reviews on here, I received great, no-​nonsense customer service here from all three people I spoke with at this Firestone location. I had an engine light come on unexpectedly and despite having a heavy load of customers, they took my car in overnight on a Sunday and came back with reasonable estimates and recommendations and had my car fixed up by noon the next day. As a female, I especially appreciate auto shops that don’t try to oversell or condescend to their customers. A great experience both here and at the Firestone at Ballard will keep me coming back to them for their service. Prices are great, customer service was excellent. Thanks to everyone there for your help!

The technicians got backed up on cars today but apologized and gave me a discount for the inconvenience. I am very satisfied with the customer service I have received

Service: Oil Change,
Check In Time: 7:30am
Check Out Time: 12:45pm
I think many previous review has sum it up well, customer service is poor, time management is poor, charge you «inspection» fee even you didn’t request one.
To sum it up again, unless your car is break down right in front of the shop, don’t use it!

Don’t take your car here unless you have to. They charge for inspections and they are dishonest. They tell you things are wrong with your car that aren’t actually wrong and then can’t explain why your bill is significantly higher than what they quoted you after their inspection.

Service: Tire rotation
Check-​in time: 8am
Check-​out time: 6:30pm
Status: Irritated
Called for an update at 4pm, said that it won’t be ready until 6pm. Okay. Go in at 6pm, still not ready. I’m pretty sure they only started working on it at the end of the day.
I’m no car expert, but I’m pretty sure it doesn’t take an ENTIRE working day. What’s even more irritating? We booked the appointment online, but they didn’t have us on the list… seriously? Oh and how many times did I need to tell them to check the spare until they did.
Problem: poor time management, communication gap between laborers and front-​line.
Recommendation: Get your shit together upper management. Maybe hire some quality folks. Unless you have all the time in the world, take your business elsewhere.
7÷30÷15 UPDATE: Customer care rep said they’d follow-​up with me via Unilocal to resolve this issue. Guess what? STILL NO RESPONSE. Why am I not surprised?

Absolutely horrible customer service. Will not ever go again and will encourage everyone I know to look anywhere else for service of any kind to their vehicle.
My car slightly heated up on the way to work this morning, since I work 1 block from this Firestone I thought I would ask to see if they could check my coolant level. I called and spoke to very unpleasant young man, who not only talked to me like I was stupid, but also told me that this service would do nothing for me. Because of his attitude I had decided against going to this location, but, against my better judgement I did go just in case their was a real issue with my cooling system.
Once I arrived I unfortunately met the ponytailed man in question. There were two other gentlemen in the waiting/​customer service area that did seem friendly and potentially helpful, the ponytailed man said that he had spoken to me on the phone (this was said while walking away from me in a mumbling voice). Apparently since we spoke I was now his issue. I was instructed to drive around the block to be near the exit door where he would check and top off my coolant.
I parked as told and went in to find him. He slowly walked toward the car and opened my radiator where he poured in approximately 1 cup of water. I would not consider this a full check nor did it instill me with confidence to have any further work or maintenance done to my vehicle there. Ever.
Sadly, as mentioned I work 1 block away and would like to be able to have my car serviced or oil changed while I am at work. I will not use or promote this Firestone. Very saddened to have had this be my experience there.

There’s lots of construction junk on the roads in Seattle, and i picked up a screw in the tread of my tire over the weekend. I brought my car in at 930a on a Monday, and the place was packed (I got the last parking spot in the waiting area). They said they were full up, but would try to get to it by the end of the day. I work nearby, so that was no problem. Well, they got it all patched up and ready to go before 1pm. $ 22.
The staff is friendly and the facility is clean. Keep up the great work guys!

Horrible. Brought in my car tire with a bolt and slow leak. Front counter guy took a look and said it was beyond repair and I needed to buy a new tire. Lucky for me no tires that size in stock… took it to led Schwab who not only repaired the tire but did it for free. Thanks less Schwab ! Boo firestone.

Really helpful staff, got us in last minute in a pinch, and they did a very thorough check of our entire engine when we only needed new tires and the suggested services weren’t by any means unreasonable. I did not feel like we were being haggled at all! We will be back!

I have had my oil changed here once and just had my car serviced because it wasn’t starting and couldn’t be happier. The shop never once tried to sell me on something I didn’t need or push me if I said no to something (which I did a few times.)
They made some suggestions, but when I declined I wasn’t told it was ‘necessary’ or felt incredibly pressured. Service was quick, affordable, friendly and great work.
I will never take my car somewhere else!

One of the best auto repair shop I have been to! The staffs there are super friendly and honest. They are always finding the best deals for me and helping me to save. They had never pushed me into any sale or pressured into purchasing the higher priced items. I am just so glad that I found and tried out this Firestone.

Friendly and helpful staff. I wanted to double check the air pressure in my car, so I pulled here since it is close to work. The attendant reviewed the recommended pressure for the car and took care of it. He also thought that there was a possible leak in one of them, so I spoke to person in the office. The guy reviewed it furthered and did not notice anything that was suspect. They could have easily charged me $ 29 for reviewing the thing and «fixing» the leak, but they were honest. Definitely 4 stars.

Not impressed Westlake Firestone. I live half a mile from this location and the 5 – 8 times I’ve been here the service was less than average. I’ve read other reviews and it’s true; they make you feel dumb for asking questions, they quote one price over the phone and another in person, and the last alignment I got here years ago was what made me stop.
I have been going to the MLK Firestone which is six miles away from me for a couple years now, much better service all around. Worth the drive.