Complete Automotive

I was looking for a place to bring my SUV to get detailed and I saw the great reviews for Complete Automotive. They weren’t the cheapest place but I figured I would check it out since people had raved about them. I sent a request for an appointment and they got back to me within 24 hours. We set up an appointment over email, which was very convenient. But then I show up a whole week early, not even realizing it. They were gracious enough to squeeze me in, since I was leaving my car for the entire day. Then they finished my car well before the expectation, again notifying through email. To top it off, I had only asked for a full interior detail but they had also washed my car so that it looked perfect when I picked it up. Such great service and therefore I highly recommend these guys. I know I will be using them again in the future.

Excellent service. Fixed a misfire problem caused by another shop and not fixed by dealer. Highly recommended.

took my car in for a much needed detailing.
fantastic job!
worth every penny,

Brought my LR Disco II in based on the recommendation of a friend. There was an electrical problem that was blowing several fuses. I was nervous about it being an overly expensive problem. My wife brought in the vehicle and mentioned how courteous Brian was. A few hours later the problem was solved and it was relatively inexpensive (for a Land Rover). They even washed and vacuumed the car.
After I picked up my vehicle I noticed that there were still some non-​functioning lights and called Brian to let him know. He said to bring it in and they would take care of it. I dropped it off and two hours later the issues were resolved with no charge. Talk about customer service! They could have easily charged me and perhaps damaged a potential future relationship with a customer. However, because it was part of the original problem, the took care of it and now will get future business and recommendations from me.

Bought a 2011 Benz wagon with 25K miles. Paid cash. Typical used car buying experience. Wasting time. Changing story. Except it was a major PITA to purchase from out of state. Title unavailable. Took absurd phone conversations to get it sent. Despite assurances to the contrary, plus car fax, car had undergone bodywork/​overspray. My fault for not catching the hints, but then I didn’t think I had to look for bodywork. Buyer regret but I’m stuck given the circumstances. Would not buy from dealer again.

My car got hit last week and my driver side mirror got damaged. The guys at Elephant Car Wash recommended I come over to Complete Automotive because that is where they go. I walked in to get a quote. The staff were friendly and helpful. They installed a new mirror for me in a quick and timely fashion at a reasonable price. The work was done right. They made a stressful situation, less stressful. Thank you!

Follow up to my review —
Brian at the shop very kindly offered to wash my car on a future date. Complete Automotive does great work — I am a very satisfied customer.
Who am I? I am a former Service Manager for Rolls Royce and Bentley Motor Cars that ran the dealer shop in Manhattan. Prior to that I was a technician for Mercedes Benz that worked for Mercedes Benz at a factory shop (not for a franchised dealer). I know a good shop when I see one — Complete Automotive is the real deal.

Such a great place! I brought my car in with so many issues after an accident. I hate going to automotive shops because I worry about being a girl who doesn’t know a lot about cars. From the second I walked in til I got my car back, they were completely respectful and honest about my car and did not make me feel bad about not knowing what to do. They kept an open communication with me the entire time. They called me with every update and repair with my car. They walked me through it all. I got amazing service and my car came out cleaner than I left it. I would recommend them to anyone especially those who don’t know too much about cars. Their honesty about what you truly need was so nice in a stressful situation. Thank you guys so much!

Absolutely terrible customer service! I called in asking for a quote for my car multiple times. The first time they said their computers were broken so they would email me a quote later. Never happened. I called a few weeks later asking for the quote again and they said they need my VIN number. I got that and called them back. I spoke to Bob and he was EXTREMELY rude. He said that fixing my car mirror was not a big enough «sale» for him so he didn’t even want to deal with sending me a quote for it and doing any paperwork. Told me he would have someone call me back, and I asked if that was actually going to happen, and he said probably not!
Extremely unorganized and rude business. I am so surprised they have good reviews on Unilocal.I will absolutely not support this business and I recommend you do the same.

I had used Dean Transmission which is affiliated with Complete Automotive and got very good service. My 2000 BMW 528 needed an oil change and basic inspection following an 11 000 mile trip and just before leaving on another 3000 road trip. Paul and the staff were very courteous, fast, and reviewed all the systems on my car offering advice on what to repair. In some cases, there was a small problem that did not need immediate repair and they told me that. I was impressed that they were not trying to fix everything simply to increase the bill. It has been a month now and the car runs perfectly. I would strongly recommend this shop and its staff.

I have to say that this is the best car buying experience I’ve ever had — 5 stars for sure! I am a Canadian buyer and was quite uncomfortable about going to the U.S. to buy a car but Brad took this uncomfort away very quickly. These guys went out of their way to make our car buying experience in the U. S a great one. The one on one appointment with Brad was low key and without the typical pressure you would get at a dealership plus he new his stuff! Brad even went out of his way to pick me up at the airport on pick up day which I thought was a real professional touch.
Nikki was nothing short of amazing as she got all the border document requirements met and did so within a day — unreal service here. She even stayed in her office until I made it through the border on pick up day to make sure all went well — very impressive service. Complete Auto even saved us money by getting the «recall letter» from BMW which is normally a $ 500 fee plus they changed over the odometer and set up the daytime running lights which again would cost $$ and did so for free.
Taking the car through the border was very simple and unintimidating, thanks to Nikki again. The first stop was the U. S Export Office and that took not even 2 minutes, than I went to the Canadian side and that took maybe 15 minutes at best. Once I got the car home that evening we sent the recall letter to RIV (Registrar of Imported Vehicles) and the approval and inspection form were emailed to us the very next morning and off to Canadian Tire we went for the inspection which took about an hour and the car was insured minutes later — very smooth and way to easy!
I have to say that I will be buying my next vehicle from these guys for sure and I will be passing on this experience to my friends and family and they are already interested.
The car I bought is a 2011 BMW Z4 35is and it is next to new and both inspections in the U.S. and Canada were super clean and both of the inspectors were amazed by the quality of the car and more particularly by the price I paid. The U.S. inspector said this is normal for Complete Auto vehicle!
Thanks again from Marc & Chris of Kelowna BC

I heard loud noise coming from the front hood of my 1997 BMW 328i, I was little worried, I called complete automotive to check, Matt answer the phone made me appointment very nice gentlemen .They got the problem right on the spot just the old belts need to replace… I’m very happy with service will come back again for sure .Matt got lots good comment here in Unilocal I’m starting to believe them with my own experience, thanks Matt, also I pass my emission already but thanks for ur advice …

Matt and the repair staff at Complete Automotive illustrate the phrase «Going above and beyond» better than any company I have ever encountered. Though I have never before written a Unilocal review, I am compelled –especially after these last few days– to post a very grateful, (and well-​deserved!) rave review of this unparalleled service team.
I just moved to Seattle recently and when the SMG light in my BMW M-​3 flashed on, I called several highly rated repair shops to assure that it was safe to continue driving for another day. Only Matt took the time to discuss the symptoms, and believe it or not– talked me through fixing it over the phone (!) It turned out to be another BMW quirk fixed by opening and closing the hood well; but needless to say I was amazed that he did this over the phone for an as-​yet unknown customer.
I brought the car in afterwards for some minor checks and was given a loaner car for the day. Even then, I was impressed by the level of professionalism, knowledge and kindness demonstrated by the team; as well as the promptness and fairness of service.
Never have I been more impressed and appreciative than yesterday however, when my son’s 1999 Audi broke down on the I-​20. Although Matt couldn’t ‘fix it over the phone’ this time– he and several others stayed late on Friday evening to check the car out when we arrived with the tow-​truck after a very long 105 mile tow. They then proceeded to work after-​hours to get the car repaired in order that my son could get back on the road to Portland.
Integrity and kindness are rarely the superlatives one thinks of in association with automotive repair, yet they are the ones that describe best the service I have experienced with Complete Automotive.
My heart-​felt gratitude and blessings to Matt and the entire repair team.

I worked with Brad at Complete Automotive. He was straight-​forward, professional and communicative throughout the process of buying my first BMW. If you are looking for a no pressure buying situation and a less chaotic sales process, choose Complete Automotive. It doesn’t hurt that he is cute as a button ta boot!

I have never used their auto shop, but just recently purchased a car from their dealership. This was a pretty big purchase for me and I have to say that it couldn’t have gone any better. Brad the salesman was fantastic. Never pushy, very kind and knowledgeable. I would definitely recommend this dealership to anybody.

I have used Complete Automotive for service on my «vintage» jaguar for 13 years, and have always been completely satisfied. Recently it breathed its last, and the service dept. was careful to check with me before doing any repairs that would approach the value of the car. They provided me with a loaner even beyond the time that the repairs ceased. I actually purchased a very nice single owner, low mileage car from them that had belonged to a long term client, and so far, am very pleased with it (even though I didn’t get it at an extreme bargain basement price, it was fair and they took care of some minor issues at no cost). Based on my long term experience, I would recommend them without reservation.

These folks have taken care of my BMW sportswagon for a decade and I have nothing but superlatives to report. We are currently troubleshooting a relatively minor problem but tough to resolve. They are going out of their way to do the work when I can get it there. This is a common experience with them and includes excellent transparency regarding costs, parts timelines and the like. A trusted service shop!

The owner and office manager lack professionalism and integrity. After failing to repair an oil leak that cost over $ 1,600. They refused to refund the money or pay to have the repair completed by another mechanic. The BMW was repaired correctly at the dealership which actually turned out to be at a lower cost.
When returning to pick up paperwork, the Office Manager issued unwarranted verbal and physical assaults, while the owner sat 6 feet away observing the entire interaction without saying one word or stopping the behavior initiated by the female Office Manager.
Beware! These people are a rip off, unaccommodating and absolutely unprofessional.
After posting this review, Brian B, who is listed as the owner, made attempts to bully me to remove this post of an honest experience with this business. Again, these people lack professionalism to say the least.

I have had Mike and Lloyd work on multiple cars of mine over the years. Rolls Royce, several Jaguars, and several Mercedes. Who says you cannot find auto mechanics with integrity anymore? These guys are excellent mechanics and great advisers. Several times I brought my car in thinking I was dealing with a total disaster. It would have been easy to tell me the car needed $ 2000 worth of work and I would have paid it. Instead these guys have fixed these issues very inexpensively. When they tell you something really needs to be repaired you can rest assured it really does. The only bad thing I can say? These guys are so good they are often pretty booked up. I can say it is worth the wait to get your car fixed the right way the first time.

We got a good deal on our car here. Very honest and helpful. Thanks guys!