Express Movers

If I could give negative Stars I would. WORST MOVING COMPANY EVER. An estimator came to our house and saw all the stuff to be moved. Then they brought a truck that was too small and asked us to move our own stuff in our truck! They broke
alot of stuff because the two skinny wimpy guys they sent can’t lift anything.
We needed the move done ASAP. So my husband did it. They did not give us a refund but did post our name along with other former customers who complained about their company on another review site.
Talk about low. Despite many efforts and the fact that posting customer personal info is a violation of the other websites TOS. Our names along with other customers is still posted on it. Probably because they pay for advertising it.
Skip this company and hire someone more professional. If they know the name of the customer when it’s anonymous, there has to be some truth the other bad reviews.
HORRIBLE COMPANY!
MESSAGE TO OWNERS:, No I’m not confusing you with another company. It was Express Movers and no we did not move from an apartment, a two story townhouse with a garage full of stuff and you brought your smallest truck. NO I’m not the one who wanted you to shove furniture between walls. Don’t know why anyone would want to ruin their furniture. This is just another example of the business trashing customers who have legitimate issues with their service. You should be ashamed or yourselves for being so shady.

The movers were nice but we had a pretty disappointing experience. It was never made clear that travel time to and from their office was also on the clock — if that’s the case, it makes sense to go with movers that are closer to you. Our movers clocked another hour with travel time. Secondly, our walls got pretty damaged and I don’t believe it’s covered in their basic insurance plan.

It took me 3 months to calm down and write this review. Moved 26 miles across Seattle. Had an elderly man with a bad back, an obese gentleman, and 2 younger fellas help us move. Broke my head board with in 5 minutes of moving. Received a comment about how nice it was the all the boxes were ready and stacked in my garage so not sure why it took them 14 hours to move us. Before leaving my old house for good, went to use restroom and they clogged my toilet.(got to go back 3 days later to unclog) When we got to my new house I had thought I was paying professionals to unload where I wanted and help set up all my furniture. It got so bad the me, my wife, my nanny, and sister were helping unload. At the end I was so frustrated I had them place my furniture in the garage and I had to put together at a later time. They wanted to give me $ 60 to replace a $ 1000 ruined bed frame. I said unacceptable. The owner called me 12 hours into the move to explain the reason why for the low ball offer. I told Toni that 12 hours into a move with crying children and frustrated customers was not a good time to settle a complaint. She ended up taking a couple hundred dollars off the bill because they did not complete the job and broke our head board. We were able to replace the broken part for $ 400(Toni proactively called and misqouted at $ 300). We never agreed to the final bill although she pointed out that they had a contract and didn’t need to negotiate.
Toni will reply to this like a proactive owner but our final discussion was about her going out and observing her employees so she can witness the qualify of work which I am sure she hasn’t.
Hindsight I would’ve had better service hiring my buddies. Go elsewhere for a mover.

Bought the groupon. They never returned a phone call or email. cancelled and went with someone else. Don’t waste your time waiting.

We’ve used Express movers twice in the last few years for full home moves and have been happy with their friendly service and considerate team members. Family owned and operated business and they seem to take good care of their employees. Moving is tough, physical work that usually entails unexpected surprises and chaos even with good advanced planning. Both Express crews we worked with rolled with the punches and stayed to get the job done to compete satisfaction, loading and unloading. Will use them again when needed.

Bad move made right: Without going into too much detail we had a bad move. Every company has a bad day, some times people are sick or their are technical difficulties. Express movers worked with us after the move to make sure everything was made right. They even sent us an apology letter.
There is no way to predict when things will go wrong, but as a moving company they did everything in their power to make it right. I will be using them again in the future.

My home was flooded in 2006. Express Movers, which I found highly rated on Angie’s List and by others, moved all of my belongings out of my home, then moved them into their «private storage» facility (this means that the customer is disallowed from going to see their belongings). Instead, when I needed to get something, they brought the piece out for me to deal with: when this happened, the desk, in this case, was clearly damaged and broken. We were concerned … even though they reported fixing the leg of it, they didn’t ever repair the broken drawer, cracked desktop, etc. They held my belongings in this private storage area for a long time, 2.5 years, while the house was being rebuilt. It needed to be properly stored, and wasn’t.
I was reassured by Toni in the front room that they had insurance, so that if there were any problems they were all covered by that insurance. That was all she said.
Come moving-​back-​in day … I had a very expensive orthopedic bed that I need for my disability, which I carefully advised and provided information to them as to how to transport and store it. Along with showing up with no bed bags or boxes, which they promised they would put the bed in once at their storage facility — and didn’t, so it was ripped, filthy, and stunk — they damaged and broke the bed to the point that it requires being replaced. They also broke an antique glass light fixture, the glass out of an antique hutch (because they didn’t transport it upright — even I, not a mover, know better), and a desk. A leather chair was spotted, torn and faded from being left, unprotected, possibly in the sun. The clothes that they took were thrown into a corner, so were filthy, wrinkled, and stunk when I got them back. All of the hanging clothing containers were greasy and broken. They promised that they would keep things safe and clean, but they were covered with dust, filth, and grime. I had an expensive piece of imported, hand-​crafted exercise equipment that they lost a part of — I have never seen it since — and dinged and banged up the remaining part. They also got spots all over my brand new white carpet and gouged the brand new walls (even while I implored them to be careful.) There were even 2 articles that did not belong to me — which I sent back with them. I wonder if they ever were given to their rightful owner?!!
On the day of the move-​in, without any prior information given about this, the head of the moving team suddenly informed me that they take tips and what did I wish to tip? I was so stunned already with what I had to deal with, and at their high costs for so much delivered damage, I did not keep a straight head on about this, and felt — and was — taken advantage of.
When trying to contact the provider about my damaged possessions, and the movers’ actions, my experience, they (Toni, most particularly) were very shrill. They said that they would send me forms, which I never received. They never advised me of the different levels of insurance, evidently checking a box that I never checked nor knew of in the original contract the day they picked up my things. They had no interest in dealing with the issue, and took offense at my being upset and telling them the problems. God forbid they would do what they said they would do, calmly listen to the complaints, apologize, state again they would make good, follow through by coming over to inspect the damage and personally make certain it was rectified. There was a 9 month deadline which I didn’t know about and evidently missed while trying to carefully compile all the estimates for all the damage they did for reimbursement — all while fighting pneumonia and disability.
The most amazing thing was that they had and have absolutely no interest in trying to rectify their errors, regardless of the time frame. Everything was according to some book of rules they just kind of neglected to tell me. When I attempted to speak with them about this, a form note was sent indicating that they would not seek to help in any way.
Express Movers likes to pride themselves as being such great movers, while they did this to my house and belongings. At a time of unexpected difficulty, when I most depended up on them to have integrity and do what they said they would do, my experience was that they were predatory: they just took advantage of it in every way that they could. I would avoid them like the plague. Do not use this company. There are others much more principled and that deliver — in more ways than one.

Express Movers were awesome for me and our move. We moved from a town home with many stairs and packed our own stuff the best we could (very unprofessionally I may add!). We had to move out into storage with express movers. We couldn’t close on our new home when we thought and were delayed as to when we could move in. Express movers happily accommodated us in storing our belongings longer and moving our move-​in date. They were very careful and worked very hard and fast on 2 very hot summer days. I dealt with Myron and James the most (who were great) and the crews were awesome (cant remember all the names). I liked that they were always on time and communicated well. When the other bidders (some flaked) were late, told me what they wouldn’t move, (like big screen, drum sets) Express Movers were enthusiastic to do the job and would do the entire job. I had a framed original piece of art which the glass was broken. Express movers paid me a check for the entire repair cost of the glass/​frame repair. I liked dealing with Express movers, their bid was competitive, not the cheapest but very competitive. I was won over by the excellent city search reviews and the can do attitude, plus they gave me good vibes, not like some of the weirdo moving bidders I spoke with. There is alot of trust involved with someone handling/​storing/​moving all of your valuables and possessions :) I was impressed that they wanted to beat the bid in terms of time/​cost and was happy to deal with a local, family business. I would recommend them and was pleased with our move. Cheers To Express Movers–

These guys were fantastic! After 8 years of moving annually (professionally, cross-​country and internationally), this was by far the easiest move we have ever had. Myron and his crew (Danny, Zeke & Jose) were courteous, efficient and careful both during the loading and unloading processes. They even came in under the estimate provided during a thorough in-​home inspection. We’ll definitely hire Express Movers again! Thanks!

These guys are great. I have used them two times, and they are professional, friendly, and just a good family owned company, is what it seems like to me.

The guy who spoke to me on the phone was either not listening or just un-​professional. I was excited about getting a «real» quote from Express because they tout their FREE Estimator will come to the house and give a REAL quote. Nope. I called and the guy on the phone wouldn’t let me schedule a free estimate and wouldn’t let me submit one online. He kept insisting I talk him through every STEP the movers would be taking. He may have had me on speaker phone because he kept misunderstanding my name/​address. Not a good sign! He answered his cell phone while we were talking. It was becoming increasingly difficult to speak to him so I asked him if i could just schedule the estimate.NOPE. I will gladly take my business elsewhere.
**Edited after comment** Geez… the last line of ToniP’s comment completely reveals how backwards these people are — the POINT of an estimate is to compare (to other businesses) and estimate the expected cost of a job. This is not something that can/​should be done the DAY OF a move. Also– I was incredibly clear about the size of the move, but after about 15 minutes going over the details and having to repeat myself I just wanted to schedule the «free walk through estimate.» Ultimately, I’m glad we worked with real professionals (Adam’s Movers).

i really liked these guys. they unloaded my truck when i arrived in renton. they were super fast, careful with my stuff and very friendly. they showed up on time, and called when they were leaving their dock so i had an accurate eta.
the only thing i didn’t like is the company charges for drive time — 30 minutes each way — at the full hourly rate. that’s not standard practice in most industries. it should have been half the hourly rate, but whatever. i recommend them and will likely use them the next time i move.