Enterprise Rent-A-Car

Love this branch more than one in Downtown. Never had any delays or unavailable cars here, only upgrades and quick friendly service. The only downside is that they’re closed on Sundays.

Wow, so I’ve been a regular customer of Enterprise for the past several years in moving my business to Seattle from CA. This last drop off I’m am compelled to complain as this is the second time we have received less than professional help at a managerial level from the same manager.
After a five day rental in a terrific new cargo van from CA, we walk in to drop off the van. We walk into the office and the four person staff is all available to us sitting at desks, as there are no other customers at this time.
After we explain our one way drop off of a cargo van, the lady Manager, I believe her name is Reina, very abruptly says that they cannot receive the van because of its scale. With attitude, she says we need to take the van to the Enterprise truck lot somewhere outside of the area.
Now after a long trip, knowing this in advance would have been helpful, so I ask — can Enterprise take the van to their truck lot? Again, the manager says «no». And she does not make any effort, like a ride, to offer another option for us.
Thankfully, her associate Shelby, at least smiles with a sympathetic ear, suggests that she call another local Enterprise branch to see if they can receive the vehicle instead of us trekking to who knows where across town. Again, the manager is unwilling to get up from her chair to make any effort to assist us.
So Shelby got on the phone called the other branch manager locally and they said they could take the van and Enterprise will send a driver to pick it up at the Boylston location. How nice and easy with a little extra effort on behalf of the staff — no thanks to the Manager Reina! Again no one was assisting anyone else in the office at that time.
My husband and I consider ourselves regular clients as our bills also range between $ 1−2k a couple of times a year at the same two locations in CA and Seattle.
Thankfully, Shelby took the extra effort to be accommodating and checked us out quickly and very professionally with a smile. We were most grateful. Thank you!
This ultimately is a complaint more on management at this branch location. And since this is the second time we have had this lack of professionalism from Reina, I felt compelled to complain. Thankfully she has a wonderful friendly staff to rub off her hard edges and bad attitude in a service industry.

Walking distance from my apartment to pick up the car. Friendly staff. Clean car. Price was very good — $ 17/​day for a Toyota Corolla for the weekend.

I’ve rented here a bunch of times, and everyone I’ve interacted with is super friendly and cool. One time I rented a car that had a critical engine/​oil warning light come on toward the end of a 13 hour car trip (car was driving fine though), and I was able to exchange it for a replacement (turned out to be an even sweeter ride) at the nearest enterprise location, and drive that replacement back to this location at the end of my trip. So even when something went wrong, Enterprise was really helpful and the whole process was fine. I think they even knocked a day off the bill as a reparation, even though I was barely inconvenienced.
So far I’ve reviewed 2 things on Unilocal and they’re both ***** reviews for Enterprise car rental places. I swear I’m not a paid shill, I’m just really impressed by their company. People seem to hate on the process of renting cars and newer services like Car2Go and Zipcar are probably more useful for short-​term car use, but nothing beats these guys for when you need to have a «real» car for an extended period of time!

I’ve rented here a couple times and it’s been a pretty solid experience, way better than going to the downtown location which is a zoo. The last 2 years I mostly use Zipcar but enterprise is cheaper for a multi-​day trip. The hours are weird here, they close relatively early on weekdays and are hardly open on the weekends.

I was disappointed in the service that my partner received in attempting to rent a car from this location.
My partner went online to reserve a car and based upon the location of the body shop he was using to repair his vehicle, this branch came up as the one servicing the Fairview Ave E area.
He called the day before to confirm his reservation and was assured he would be picked up and provided a rental car.
The day of the reservation, he waited for 30 minutes before calling to ask for an update. The person he spoke with told him that they did not have a car for him, they do not service the area he was in and that he needed to work with the Downtown branch.
Upon calling the Downtown branch, he was greeted with confusion as they did not service that area either. They finally agreed to pick him up. The Downtown branch ended up upgrading him as well as giving him free fuel to make up for the lack of customer service by this branch. The whole process took 2 hours.
To summarize, he was given exceptional customer service in the beginning; however, upon delivery, the branch utterly failed and shifted the responsibility and blame to a different one. This left my partner in the middle of an area service dispute and was very unprofessional.

We recently rented a car from the local Seattle agency. We were given a compact car and began to drive to our destination. Within five minutes I received a call from the manager stating that our car should never have been rented as it was it need of significant maintenance. We returned the car and were given a brand new SUV. We were told not to worry about the gas as they apologized for the inconvenience. No charge for the upgrade. Great service. They do need to more careful in determining what cars are available.

This rationing originally would’ve been a 4 but when I was called an hour and a half after my drop off about Enterprise car sales I was put off. I do say I told them they could call me. But what I got was a hugely rude asshole and then he hung up on me. Then called the location and was told they’d call me back be use they were busy. Yeah, taken numbers to give to the sales team. Don’t rent from Enterprise

I don’t believe the gravity of my disappointment can be conveyed in such a short review. When I returned my rental, my girlfriend was parked, and waiting in my personal vehicle. She was struck from behind by an employee of Enterprise. Instead of apologizing, the African man got out and started yelling and screaming at my pregnant girlfriend, calling her a liar, waving his hands around, being extremely confrontational. The manager, Connor, did nothing as he stood by and watched the employee continue being aggressive. When I asked to please have the employee step away and calm down, as it was only a fender bender, his reply, word for word, was «It wouldn’t matter if I chewed him out, he doesn’t understand English.»
As we were filling out the paperwork, the employee kept coming into the office, staring at my girlfriend in a very hostile manner, and muttering things under his breath. On one occasion, he got right in my face and stood uncomfortably close, I had to ask him to back off. Again, manager Connor still typing away, paying no mind to his employee and his threatening disposition. On top of it all, I got an estimate for the claims Sept, as requested, and 3 weeks later, received an email saying «We are unable to accept liability due to conflicting stories.». There were 4 witnesses to the collision, and they went with the employee that speaks no English and lied multiple times on scene. We are taking legal action. The downtown branch may get you in a car efficiently, but customer service, respect, and honesty is non-​existent. My pregnant girlfriend was hit by their employee, called a liar, and felt very threatened and scared by the out-​of-​control employee that seemed to have free reign. The topper was recieving a letter from the claims dept telling us «We are unable to assume liability due to conflicting statements by the employee.» There were multiple witnesses to the incident, yet they are still trying to sweep it under the rug, leaving me with a $ 945.00 collision bill. BEWARE OF THIS LOCATION.

Well if that wasn’t the easiest thing ever. Just booked my car rental for coming home. I spoke with a representative and he was fantastic. He was really helpful, informative, and really made calling a lot easier.
Thanks Jeremy.

Rented from the Boylston shop on a recent trip home to visit family. I grew up on Capitol Hill and don’t think I even realized they were there. My sister dropped me off and wanted to use the rest room, but parking was difficult due to all the construction in the area. Once we were inside the process was fast and the staff courteous. I got a great Corolla LE with bluetooth, which I had requested. My time out the door into my car was very fast, and the same when I dropped it off. My only complaint is for Enterprise as a whole: I used AMEX points to purchase the Enterprise «coupons» or gift certificates, ranging from $ 50 and up. What I didn’t realize is the coupon only covers the daily rate of the car — not tax and fees, not additional insurance, or anything else. So I still had to pay over $ 100 out of pocket and wasted about $ 75 of a $ 200 certificate. Annoying! It should cover everything.

This Enterprise branch is key of my no-​car-​owning, car using strategy. For my weekend trips to the mountains or ocean Enterprise ends up being about 60% the cost of a zipcar (with no worry about mileage) and still very easy to deal with.
As long as I live on the hill they’ll be getting my business, this is the best non-​airport location I’ve worked with, they always know what they are doing.

Through no fault of Enterprise’s, a third party messed up the amount I should pay. Katie Mathes at the Boylston location resolved my problems quickly and cheerfully and to my complete satisfaction. I’m so grateful to her that I didn’t have to spend all day on the phone!
As for my rental experience, it went quickly and smoothly. I was in and out of there in 10 or 15 minutes. Give ‘em a try.

After arriving at enterprise I was quickly greeted and began going through the process of filling out paperwork with Jasmine Thompson when the phone rang and she answered and instead of putting the customer that called on hold she proceeded to help him for ten minutes before coming back to help me again. Basic principle of first come first serve and they failed at the basics. I’m still waiting on them…

They are not only in a convenient location, but they have excellent customer service. Kudos to Ben and Matt for their assistance when the full-​size car I got had a «low tire pressure» warning that wouldn’t go away. They upgraded me to a Chrysler Town and Country (van-​sized vehicle, next level up) at no additional cost. It made the drive to Idaho and back go much more smoothly I’m sure. Definitely will return here for future car rental needs!

Very slow, waited in the office for 30 minutes when picking up the car. Understaffed, terrible service.

By far the friendliest, most efficient team of people in this office. Unforgettable.
Thank you for meeting the standard ERAC claims to have!

This is my first time needing to rent a car due to an accident. I got hit by someone, and while my car was being repaired, I was provided a car by the other persons insurance.
When I went in to pick up the car, I was told, for the most part, everything I needed to know about the rental process… I thought. I was told the other mans insurance covered a specific portion a day, and that max I would pay a few bucks per day.
My fiancé dropped off the rental car for me after 3 days and brought home the bill of about $ 95…That’s not a few bucks.
When the employee was telling me about the specific insurances, not once did he tell me how much each one was. Since I was told the other persons insurance covered my rental, I assumed the insurance he was talking about was also covered. Nope. Apparently I was charged about $ 14 a day and was never told about it.
In addition to that, the kid also told me I could use their gas to fill it up at about $ 3.55, which he pointed out was cheap comparatively. So I figured when I returned it, we would go over the mileage and I would be charged accordingly. Nope. Apparently there is a set fee if you choose to use their gas and they automatically charge for a half tank… which was ridiculous considering I think I drove it about 30 miles. Total. I mean REALLY?!
So after all this crap, I called the managed. I’ve talked to Craig (the manager) twice now on the phone, and the first time he said he’d call me back after he talked to the particular kid who picked me up, NOPE. After a week of no call, I called back, and this time he told me he’d need to call his regional manager to try and work out a partial refund, and he’d call me back tonight or tomorrow morning. That was a week ago. Two weeks just to get something taken care of. I knew car rentals nickel and dimed everyone, but this is bootleg and pretty shady honestly. So Craig, still waiting for your call buddy.

I don’t think I have ever rented a car with such ease and at such a good price. I sold my car before moving and I needed a car for the weekend. I called that morning and was able to get a full-​sized model that I requested and stopped by to pick it up.
When I came to pick it up, I was pleasantly surprised to get a complimentary upgrade and all I had to do was do a walk-​around the car and signed and was on my way! The got my information when I made the reservation and it was quick and easy to get my car and head out on the road!
When I returned the car, they confirmed the charges that I had to pay and the complimentary ride back to my place was great! All in all a great experience and I definitely will use them again! In fact I did use them later that week and the same great experience!
Quick, efficient, great service, and at a very reasonable price… definitely going to use them again!

Wow, that was easy. Rented a minivan from these guys for a recent family visit (instead of always having to take two cars to shuttle everyone around). They were by far the cheapest option, even after applying coupons at a couple of competitors. I’ve rented cars before many times, mainly at airports, and this was an insanely better experience compared to the long wait and poor service I’ve received in those instances.
This Enterprise was easy to find, they had my car ready, and I was out the door in like 10 minutes. The minivan was in good shape, no issues, and the gas tank wasn’t empty when we got it. They’ll pick you up at your place if you call ahead, but I just stopped off on my way back from work via the #10 bus (convenient location in Capitol Hill helps).
The return was even faster. I hadn’t arranged for them to drop me back off at home (I was planning to take the bus), but they said «no problem» and 5 minutes later I was back at my house. The bill was exactly what I thought it was going to be, and they didn’t try and upsell me on any services or switch my car (and so on).
The space where you pick up the cars is tiny, but apparently they rent out up to 120 cars. I guess most are on the road at any given point, so they don’t need a huge storage lot. I’ll definitely be using them again next time I need to rent a car for getting around the Seattle area.