Diane’s Alterations & Tailoring

Well, turns out I should have tried on my wedding pants which looked good on the hanger, but were far too long and made me look like I was 16 wearing my dads tux. Sigh. Usually pretty good, but when it counted Diane, you left me wrinkled at the altar.

Today was my first time coming to this business. I was greeted by Dang who was friendly and professional. I had brought in several items and Dang was efficient and thorough. Best of all she consulted with me to be sure the alterations were what I wanted. The prices are reasonable, location is convenient and the space is clean and welcoming. I can’t wait to pick up the finished product.

I walked in with tears and an ill fitting bridemaids dress after being told I was too fat to fit in at another alterations store. Diane helped me and the dress fits like a gem. She didn’t shame me and she was kind and honest about the length of time and pricing. I love her and that store forever.

Jody is the worlds most amazing alterations person ever. She did my wedding dress is a couple days and it was perfect.

I have nothing but good things to say about Diane and her business. First of all, I love seeing a small business being successful. She is located in the University area and I live in downtown Seattle. There are many alteration businesses that are closer to me than Diane’s. I checked several of them out on the web & by phone. However, after talking with Diane on the phone, I felt that she was kind and professional and I felt a good connection. When I brought my mail ordered African outfit into her shop, I was embarrassed because the outfit was labeled «one size fits most», yet it didn’t fit me. I was under a lot of stress because I had two weddings coming up this summer, was on a tight budget and the outfit that I had purchased for these two special events was too small. Diane was so kind and respectful, she put me right at ease by reassuring me that she could handle it. She did a wonderful job with my outfit and lowering my stress level. I could not have asked for a better person to work with and her price was more than fair. Thank you Diane, you have a new customer.

Diane and her staff are the best. I have taken items to her for years, from the fancy to the mundane, and always had a good experience. Very professional in manner and result. Quick turnaround when you need it, too.

AMAZING JOB! I had my linen blazer altered and they did a BEAUTIFUL job! My pockets had to be moved and the blazer has to be taken up. They did an excellent job and the blazer looks great. Thank you so much!

Rude and condescending customer service. I brought in two light weight jackets that both had broken zippers. I understand zippers are difficult. I explained that the jackets are not precious (nor dressy) but favorites and we just needed something functional. First she said «No, we can’t do this.» Then she paused and looked at it more closely and said, it would cost «$ 78 for each jacket» (which is likely more than 50% of what the jacket itself costs). I explained again that I didn’t care if the finish was less than refined and asked if there was some alternative such as adding snaps or a buttons. To this, she laughed and said No. Then she suggested I just do it at home. I explained simply that I don’t know how to sew which is why I’m trying to hire a professional. I understand if you are a skilled craftsman and don’t want to take on grunt work. It’s great if any business is in a position to say no to new work. But there are ways to convey this message that provide context and might even earn a customer’s future business on more appropriate projects. I wish she had just said «It’s really not the type of job I can take on right now — our focus is on building a reputation for quality work, and while I understand that you don’t care too much about the end-​look, we have to care about the finished work we send out our door. Any solution for this jacket would be too much of a hack.» That type of explanation would make more sense. Instead she just laughed at me and repeated No with a smirk. I am looking for a seamstress to do alterations for my family for the rest of our lives. Still looking.

Not a warm and fuzzy place. But if you want results at a reasonable price. I brought in a pair of jeans to be altered. When I picked them up they looked no different except now they fit perfectly. I looked for the new seams but couldn’t find them. The «bling» on the pockets was still there. I’m happy so far, I’ll give them some more business.

Terrible customer service. I called to see if they could clean up an inch and a half of stitching on a seam on my shirt, and when I asked if they could do a two day turn around the owner reluctantly said yes, and when I asked for a price range she told me that she thought it was rude to try and lock her into a bid. I began to explain that it isn’t rudeness to make sure it’s a price *range* I think is reasonable before rushing over because they were closing soon but before I could finish my sentence she hung up on me. Who does that? That’s not the type of person I can trust to not be careless, and I understand it is a small job, but small jobs turn into lifetime business relations. She must be doing fine despite her marginal ratings.

The staff wasn’t especially friendly, but the patch job they did on my Seahawks shirt was impressive. There was a small hole, not sure I could get it fixed without a big funky patch. They sewed it up and it’s barely even noticeable! For that, I’ll return to this place.

I would give this place no stars but it is not available. Have used her a couple of times and always had a problem. She just ruined a pair of silk slacks which were bought in Vietnam. Took them back for a resolution and was told «here are your pants and please don’t return. What a way to run a business. Diane is totally rude and besides way over priced. She doesn’t have to worry as we will never return.

Wonderful service and great work! Have been using this shop since it was at the old location. Always quality work, and fast service ;)

As a locally-​owned, woman-​run business, I really want to support them, but there are too many things off with how they run their business that I regretfully have to give one star and ask others to consider their options before coming here. It comes down to one clear theme: this place needs to have more respect for its customers.
I had a wedding to go to and had to have a dress taken in. Despite the mixed reviews, I wanted to give Diane’s a chance. I shouldn’t have.
First, my dress was hacked up. The work was not done well and there were strings still sticking out of the alterations. The work looked shoddy and obvious. This was by no means a complicated job.
Second, the experience with the staff, Diane included, was negative. Even though alterations and tailoring should be a service and trade industry, they made it feel like they were ‘doing me a favor’ and my work was an imposition. Even though this was a standard, basic order and I didn’t ask for anything extra. From first call through fitting and pickup, in all interactions, each one of the staff seemed irritable and put-​out. Note — I didn’t even ask for a rush order.
Third, the work was expensive. I mean, really expensive. I’m happy to pay good money for a great tailoring experience, but their prices are really high for the service and work you get.
Lastly, it was clear the floors hadn’t been cleaned since I had gone in for the fitting a few weeks prior. The same pins and papers were littered around.
This was one of those bad experiences that was so off-​the-​mark on all levels, that you don’t even bother mentioning it and just walk away — because the reasons for it are so obviously systemic. You just decide that even if you brought it to their attention, they just wouldn’t get it.

I can tell u I am never goin back to dianes alterations. There prices are ridiculously high and the work isn’t even that good. Thwew changing rooms are cramped and gross. When u walk out to get altered there r pins on the floor u can step on! I first go in to get an estimate on my dress and they tell me $ 80. When I go back to actually get it altered the price magically jumped to $ 130! That’s OUTRAGEOUS for a simple length alteration. But I was in a bind and needed the dress done quickly. When I went back to pick up my dress I wanted to pay with part cash and partly with my card. I hand both to the lady and the next thing u kno she says «oops I put it all on ur card, is that ok?» When I say no and I wanted It fixed they said they couldn’t do that and handled the situation vry poorly. If I could I would give them zero stars. I am vry disappointed with there service and will encourage no one to go there. They made my life more complicated then needed and way more stressful! Gettin my prom dress altered should b a more fun and stress free experience.
I hate this place and would never go back and hope no one goes there. Very unhappy customer

«It’s Pretty Obvious»
It’s pretty obvious that we won’t be going back to Diane’s. The owner has a bit of an attitude and can be prickly at times. Initially, we were quite happy with her work, although her assistants are not quite as skillful. One measured me for having PJs taken in, and I needed to have the work done over, and even then the PJs did not fit right, i.e., they kept falling down. So, I had elastic put in and when we picked them up, we were told off for basically coming in too close to their 3:00 closing time: «You know, people have schedules,» quoth Diane. True, I did come in a few minutes before closing, but we did not quite expect to be told off. She told us to come in by 2:30 in the future for fittings, and when I remarked that it didn’t say that on the web site, and she hadn’t told us about this policy before, she said, under her breath, as we were leaving, that «it’s pretty obvious.»
So two stars for occasional good work, but a loss of three stars for dissing the customer.

I’ve been using Diane’s Alterations for probably 8 years. I’ve had expensive suits altered and jeans hemmed and I’ve never had a bad experience. What I love about this place is their quick turn around. I dropped off a pair of slacks on Dec 20^th at nearly 4pm and they had them done by the next day! This is the type of local business that I love supporting!

I brought some jeans in to be hemmed and was really pleased with the quick turn around. I had read some reviews on here that weren’t very good but I thought I’d try it out myself and I’m glad I did. I thought it was a good experience and the work was a fair price. I’m sure I’ll be returning.

Diane’s Alterations is not my usual tailor, but in a pinch and for conveniences sake I’ve taken a few things to be altered here. For simple things like hemming jeans, I take it here since it’s a 5 minutes drive and the prices aren’t too bad. I recently brought in some dress shirts to be taken in for $ 38 a pop. I did get the shirts on sale and wasn’t in the mood to drive to my usual tailor in Renton, so I didn’t feel too bad about it. They’ve done a good job on all my alterations, but I feel the labor is overpriced. I’ll most likely look elsewhere next time I need something altered in a pinch.

I would be naked without Diane’s Alterations! Seriously, I am 4’11″ and EVERYTHING needs to be tailored, even tee shirts.
The folks at Diane’s not only do a great job, if asked, they will make suggestions about how to tailor for the best look. Diane herself recently suggested I return something instead of having it tailored because the garment wasn’t worth the tailoring necessary to make it look right.
Everyone has been quite wonderful to me. For some of the tailors, English is a second language, so perhaps customers mistake this for rudeness. No one has ever been anything less than wonderful to me. Thank you Diane.