Associated Behavioral Health Care

The practitioners and front desk folks at all locations of ABHC are great. Unfortunately the administration here is a nightmare, and I’m thrilled my therapist left to start a new practice so I don’t have to deal with this company in the future. I’m still trying to get them to correct billing problems from over 18 months ago: checks applied to the wrong account, bills pending insurance accidentally turned over to collections, cancellations that weren’t recorded then later billed, and after I had to call to find out what my balance was after six months without a word from them, they’re asking for a payment after apparently cashing a check they have no record of (it was mailed to the address on the statement; the person I talked to today DID NOT KNOW which address is on their statements). There’s been astonishingly high staff turnover and a major shift from billing service to in-​house billing and back to a billing service again in the past year, and there’s always an excuse or shifting of blame to the phone system, the billing service, the postal service, an ex-​employee. When I get calls from them they don’t leave a name or a direct line, so I have to wade through an assortment of people and departments to figure out who called.
I came to ABHC seeking treatment voluntarily; I can’t imagine people who need court-​mandated treatment dealing with this bureaucratic nightmare. All ABHC locations are apparently served by the same administrative staff when it comes to billing and scheduling, and their communication between offices is nonexistent. This is a terribly disorganized, unprofessional company and I don’t want anyone else who is already dealing with mental health issues to have to suffer this treatment. Their great mental health staff deserves so much better.

Professional, courteous and most importantly empathetic. The team at the West Seattle ABHC really go out of their way to accommodate special needs, short notice appointments and genuinely care about their clients personal lives. Devin and Chris are awesome. Don’t look anywhere else!

I was a client for 2 years. Devin was my counselor and I have nothing but wonderful things to say! ABH is professional and laid back at the same time! I checked out Avalon in West Seattle and decided to look elsewhere when I found ABH. I’m glad I looked around! Good luck!