Appliance Service Station

Had a great knowledgeable technician come out to look at our oven and our dishwasher. A minor oven repair was handled well. Unfortunately the dishwasher conversation confirmed our concerns that the company that previously had looked at the dishwasher had not done a proper job of it, leaving us with a non-​functioning dishwasher. He actually pulled the machine out and looked at things instead of running the machine and nodding and say it all looks and sounds great.

I really enjoyed my experience with this company who came to take a look at my 8 – 10 year old washer and dryer after they both started making weird sounds. As I wasn’t the original purchaser (came with my home purchase) I didn’t have any info on them. Scheduling was super easy and friendly, they had appointments for me the following week and charges were less than I expected. I was quoted $ 124 for the visit and the first 18 minutes — which I found absurd — and $ 124/​hour after that prorated. I went for it and was only charges a total of $ 161 for about 2 hours of time spent here. My service technician was friendly and helpful. He shop-vacc’d the washer and found a few items from pockets that made their way into the drain causing problems — the dryer wasn’t able to be diagnosed or fixed b/​c of the inability to get behind it or into it (need a contractor to remove a door) so he didn’t charge me for that and said it was most likely a belt or something due to old age. «Run it til it dies» he said «and then call your contractor, get the door jam off and buy a new one.»
Good enough for me!

Tony did a fantastic job diagnosing and fixing my Bosch washing machine. He even took out a stray coin and showed me how to super clean the inside of the washer, as well as how to maintain the dryer lint filter!

Super nice folks. Very easy to schedule and the tech showed up on time and as promised. He was highly knowledgable about my Fisher-​Paykel ‘fridge, and when there was a part that was really expensive (third time in three years it needed repairs), he actually suggested I call F&P to see if they’d comp me the out-​of-​warranty part. After I called F&P, I called back to Appliance Service Station and they even will deal with the manufacturer for me on the issue. One less thing for me to worry about.
Would I use them again? Absolutely. Super easy to schedule and great followup makes for a winning combination.

Our 12+ year-​old 2 drawer Fisher-​Paykel dishwasher developed a leak from the bottom unit. Appliance Service Station was able to schedule an appointment within two days. Glenn was prompt, efficient, and professional (as always). He demonstrated how the motor unit was failing to seal to the lower drawer and explained that this is a common problem with these dishwashers after ten years. He predicted that the upper motor would probably develop the same problem within a few months. He explained that the cost of replacing both motors would exceed the cost of many new dishwashers, and for that reason advised us not to proceed with a repair. He gave us some suggestions for a new dishwasher based on his experience with frequency of repairs. NOTE: Appliance Service Station does NOT sell new appliances, so the company had nothing to gain from this honest advice. We’ve used Appliance Service Station several times in the past and have been totally satisfied with the quality of their work. We recommend them VERY STRONGLY!
David L.

I am giving them 2 stars because my previous experiences with ASS Inc. have been good. This incident deserves one star at best.
The ovens were dead on my Wolf range. I called ASS Inc, and next available time was 2 days out, but I went ahead and scheduled, and called them the day before to make sure they were coming with ALL the spare parts that might be needed (I was assured they had ordered all the parts that might possibly be needed).
The guy showed up roughly on time, and went to work, but seemed to run into «problems» immediately. He was looking at wiring diagrams, shaking his head, several deep sighs, etc. He swapped out a few parts to no effect, and he says he doesn’t have any other parts to try. Then he pulled out a volt meter, stuck it on some leads in the innards of the range and said he was reading 280V instead of 240V, that this was probably frying the components, and that I needed to get an electrician out there to fix it. This didn’t make a ton of sense since I had tested the voltage at the outlet the day before and got 245V (well within acceptable range), but I figured he knew what he was doing and his professional tester was better than my Home Depot special.
So, ASS Inc. guy leaves, and I call an electrician who shows up a couple hours later. Of course there is NOTHING wrong with my power — 245V at both the outlet and the circuit breaker box. The electrician says it’s IMPOSSIBLE that the repair guy was getting 280V. So I call ASS Inc. back and let them know they were wrong about the power and they need to come back and fix my range. They said they would «try to fit me in» early the next week — which was the week of Thanksgiving, and I REALLY need my range for Thanksgiving.
Over the weekend I do some research, and find out that ASS Inc. is no longer factory certified for Wolf. So first thing Monday morning I call another repair company that is — Professional Appliance Technicians. They show up Tuesday morning with the correct parts, and oven is fixed in a hour. About 3 hours after the PAT guy left, I get a call from ASS Inc. saying they had me rescheduled for the next day — «no thanks, it’s been repaired by somebody else.»
Too, the ASS Inc. guy BROKE a part on my range — a little door that opens on the front to expose some controls and a display that shows clock and start/​stop programming info. That was a $ 350 part (at cost).
So thanks to ASS Inc. I’m out $ 125 for the electrician and $ 350 for a part they broke, and I had to go to another company to get my range fixed.
I’ve had several good experiences with ASS Inc., but this was not a good one.

Very easy to schedule and work with. While they generally produce their routing the morning of the appointment, I told them I couldn’t do the morning and they were able to schedule me for the afternoon. They gave a two hour window and Teak showed up right at the beginning of the window. He quickly fixed the issue with my Miele oven and everything is good! I would definitely recommend these guys for your appliance repair needs.

Phone service was friendly and invested. Offered price information before I had a chance to ask, and she asked strong questions about symptoms, etc. One week wait for service, but she did offer to call if they received a cancel, since I lived nearby.

I have an ASKO dishwasher. It was a very expensive machine and has been quite reliable but we run at least 4 loads per day. Appliance Service Station is the only company factory authorized to work on it. They have had to come out a few times over the last 7 years and they have fixed it every time. This last time it ran one cycle after they fixed it and then quit. The same tech came out and got it working right away, no charge. They do charge $ 129 to come out and diagnose the problem. Then they charge for the labor and parts to fix the problem which they can do in very little time. My only issue is that they seem to be booked up quite a while into the future so the wait can be a bit long. (It’s appliance repair, not 911) When I told them that we run 4 loads per day they did manage to come out a couple of days sooner than they originally thought. Friendly on the phone, it seems they really want to fix the problem.

ASS, Inc. came to my home to replace a dented over door from a new installation. Sam, the technician, was friendly and seemed knowledgeable. When we were talking about ovens, I mentioned that I’d put foil in my new oven to catch drips. He told me that I wasn’t supposed to do that, and we noticed that, like he’d guessed, the foil had adhered to the center of my brand new oven. Imagine my shock and disappointment! But Sam reassured me that most of the foil would come off with the use of Easy-​Off (safe for self-​cleaning ovens) and a Scotch Brite scouring pad. Upon his departure I went straight to Safeway and bought the recommended items. I followed the instructions to a tee. However, when I began wiping up the Easy-​Off, my daughter and I noticed that the black oven enamel was also bubbling and coming off!
Right away I called Sam and told him the problem. He told me that ASS, Inc. has recommended the same solution many times in his 7 years with the company and that his manager Carl does the same. He advised me to call Dacor or the makers of Easy-​Off about this issue. Dacor told me that the oven manual specifically states NOT to use corrosive cleaners (such as Easy-​Off) nor scouring pads as these can damage the oven. Why then, would a State Certified Technician from ASS, Inc. recommend that?! So, I took the issue back to ASS, Inc. and spoke with Carl (Operations Manager). Thus began the reason for my lack of stars and my recommendation to NEVER USE THIS COMPANY! EVER!
After weeks of going back and forth, including receiving a call from the incredibly rude ASS, Inc. employee «Debby» while Carl was out sick, they just decided to get back with me yesterday via email, informing me that the now RUINED $ 3000 oven was my problem and mine alone. They state the reason the enamel lining lifted off was 100% due to the foil (even though the foil never touched the corner areas where the enamel lifted) and that the Easy-​Off and Scotch Brite scouring pads are perfectly safe when used according to the manufacturers directions. They, ASS, Inc. had been «absolved» by their Dacor rep «of any wrong doing in the damage to my appliance» Really? Why then does using these items nullify my warranty???
After hearing both sides of our stories, mine and that of ASS, Inc., Dacor offered me a new oven at a significantly reduced price, plus shipping and tax. A generous good-​will offer. I asked ASS, Inc. to cover this oven replacement cost (which would be relatively minor to a company such as theirs), but they replied with, «Appliance Service Station accepts no responsibility for the condition of your oven as it was damaged prior to our arrival.» Uh, excuse me, ASS, Inc. — PRIOR to your arrival, I had a brand new oven that had some small bits of foil stuck to the bottom with an enamel lining perfectly intact! By following Sam’s instruction, I now have a $ 3000 oven that is «ruined» (Dacor rep’s words to me).
Now, after finding them on Unilocal, I’m seeing other negative reviews of this company — reviews of their terrible customer service, exorbitant fees and rude office employees. Yes, all true and I couldn’t agree more. Additionally, SHOULD THEY DAMAGE YOUR APPLIANCE OR MAKE RECOMMENDATIONS THAT NULLIFY YOUR APPLIANCE WARRANTY, DO NOT EXPECT THIS COMPANY TO ACCEPT RESPONSIBILITY AND MAKE GOOD THEIR ERROR. AVOID THIS COMPANY AT ALL COSTS!

Thank you Holly & Carl. I needed a control switch replaced on a Windster brand range hood. There are no authorized service providers for this brand in the Seattle area. Holly and Carl were willing make the effort through photos and emails to determine if they could change out the control switch. Turns out they could! And they arrived on time and on the date scheduled, including a call prior to their arrival. I called several other appliance repair services before I made it to them on my list. All the other companies gave me a quick NO even with my brief scenario of my predicament. Absolutely not the experience I had with Holly. She offered to reach out to their service manager Carl to see what they could do. I am grateful for the quality customer service they provided.

They charged me $ 250 in labor to replace an $ 80 part in less than 15 minutes in this stinking economic times! They charge $ 125 to show up and they make you believe on the phone that it includes labor, which does not

Appliance Service Station went above and beyond for me.
I had purchased a home with an oven that was on the fritz. The sellers contracted with Appliance Service Station to fix the oven. Shortly after I moved into the home, I found that the sparking units for igniting the gas stove top’s burners weren’t working properly. I was upset, as I’d felt that the sellers had contracted to provide me with a working oven/​range, and that I had put virtually no wear and tear on the oven/​stove since moving in. Nonetheless, I had taken possession of the home. The sellers maintained that Appliance Service Station checked out the oven and gas cooktop and gave both a clean bill of health. Appliance Service Station initially said that they had only been contacted to fix the oven, not guaranteeing the function of the oven/​stove as a whole.
Responsibility for additional repairs was definitely a grey area.
Appliance Service Station stepped up to the mark and waived their trip fee to come look at the problem. The technician was prompt and courteous. The issue appeared to be corrosion that had built up on the ignition sparkers on the gas range. After filing away the corrosion, the burners worked like a charm. Appliance Service Station spent so little time fixing the issue, that they idn’t charge me any labor fees.
I would definitely recommend them and will use them again!

They did great work for me. yes, I’d love a lower price for the service call $ 119, but when it wasn’t a major repair the tech was SO kind with the labor. I’m pleased as punch and will call them again. (as I have in the past!)

We were about to replace our 8 year old Thermador oven but at the last minute we called Appliance Service Station and Tony came out and fixed the oven, it works so great. We almost paid $ 3,000.00 but thanks to Tony, he fixed our oven for $ 200.00. We were very happy with the service and the knowledgeable employees.

This review is only based on the service I received on the phone.
Having read the reviews from the customers who gave 1-​star, it sounds like most people were complaining about the service of the representative who answered the phone when called.
I called this company for one of my clients (I’m not in the appliance business) just because my client mentioend that their Sub-​Zero fridge was broken in the home they just bought.
The lady I talked to was very kind, helpful and gave me great info to pass to my client. Easily a 5-​star experience in service!
It’s clear they’ve read their Unilocal reviews of late and have fixed the problem. The person on the phone went above and beyond to give me the best information even though I wasn’t the one with a broken fridge.

We bought a pretty high-​end refrigerator that, unfortunately, developed a problem in one of its compressors. The Applicance Service Station guys visited not one time but 4 times during the course of two months to diagnose and fix it. (They would fix it, and it would work fine for 1 – 2 weeks, and then it would break again.) Finally, they overhauled the entire cooling system. The total cost to me: $ 0; they managed to get Subzero to pay for the entire thing even though another vendor might have searched and searched for an asterisk in the warranty agreement. Credit to Subzero for helping our fridge get back up and running, and to the guys at Appliance Service Station for their perseverance, promptness and courtesy.

They were prompt when I needed them to fix our dishwasher at work that always seems to go on the fritz while I’m on vacation. A year later… we have a new problem but are expecting the same great service when they arrive this time. Helpful customer service person also gave me the phone number for a service person for items they did not service. Nice.

The service guy was nice– I watched him fix my dryer while I chugged a Coors light, I offered one to him, but it’s against company policy.
good work, glad I can dry clothes again!

Recently I discovered that Sears and other service companies are not authorized to service my refrigerator, and that basically my only choice is Appliance Service Station.
When I called there was no doubt I was interrupting the customer service person’s day. At some point I actually apologized to her for asking a question, fearful that I might bother her further and get some version of spit in my coils, or they wouldn’t come to my place. Clearly they gave me the impression they would rather do something else.
This is one of those deals where to have the guy come to your house is a flat fee; labor and parts are in addition. When I told her what I wanted she crabbily reviewed this policy in a manner that led me to believe I was lucky to have the pleasure of this service call.
Later, when I looked them up on the web to do some research I learned that they were actually offering a special on the exact service I requested (check and clean the condensers and compressors). When I called again I was referred to someone else who changed the work-​order; while not mean like the other person she by no measure was friendly.
So the guy came out and checked the compressors or condensers or whatever with his special fancy refrigerator tools and I learned no problem there. This took about 5 minutes. To clean the coils (this is one of those setups where the coils are on top with minimal clearance) he asked me if I had a vacuum. I said Yes and retrieved it. He proceeded to do what I had attempted to do in the past but never felt like I was doing anything because of the awkward setup. Really, I figured he would have more special fancy tools; maybe at least his own vacuum with special attachments.
For the friendliness of the technician I give Appliance Service Station three stars. For the customer service rep’s extremely sour attitude I take away one star. For the high price to do what I’ve done in the past as well as spend 5 minutes checking the pressure I take another star leaving them with one star.
I completed their online customer survey but never heard back from them. So I’m sure I’m screwed should anything ever go wrong with my refrigerator, so here’s my candid review.