American Eagle Outfitters

Had a very pleasant experience shopping at this location… until I left the store. After finding out I could redeem points for a previous online purchase, I called customer service. I found out that the girl who rang me up not only gave me a rewards card with a totally different account number but also submitted incorrect information into the system. It’s frustrating because had I not called customer service I wouldn’t have known about any of this. Hopefully the new card I get in mail will have the right number. Ugh…

Excellent Customer service from one of the managers that works there. Love the return policy! The style pieces are versatile, if you dress it right.

I shopped for bras and underwear only and I was not disappointed!
The salesperson helping me was very nice and alert — I asked for a size and she immediately went to check if they had it in stock and kept me waiting less than 2 minutes. The cashier was also very nice and efficient. Great store!

I was very impressed with this particular store. The sales people helped me get the best prices by combining online and store deals which is very unusual. They were super helpful and I didnt feel like they were too pushy.

I came into AE today to get some jeans. They’re having a 25% off sale for jeans too, so I figure, why not!
The people who work there are really attentive to the customers! I was greeted walking in. I was greeted upstairs and asked if I needed help finding anything. I looked over some jeans and picked up a pair and pretty much immediately, someone came by to ask if she could start a fitting room for me.
Everywhere I turned, people who worked there came up to me to offer help or let me know about sales. I held the items I wanted to try on or buy for about five seconds before someone asked if they could start a fitting room for me, or hold my items at the register.
Honestly, the customer service is very good, but I felt like they thought I was going to shoplift something if they turned away for a second (or they have really ambitious sales goals)! Guys, you don’t need to watch me like a hawk, I promise I don’t steal! It made me want to just shop online instead of walking in and having people who work there think I’m a potential crook.

So I used to shop at American Eagle a lot, before 2012. I love shopping there because of the staff. The most friendly, polite and helpful. I came back today to return two things that does not fit. I do notice the change in staff: the greeter at the door is rude and intrusive. He actually stopped me from walking and since I did not give him the answer he wants, he ignored me right away.
The two ladies upstair did not care when I mentioned that the number in the credit card receipt application was wrong. The number lead you to a caribbean cruise offer. The staff told me directly to call that number and when it did not worked, blamed me for not dialing «1» in front of it and to read the pamphlet.
The new staffs at this location does not seem to care about customer than their commission. Will not be coming back to this location.

I was really impressed with the help I received this weekend when I went shopping for clothes. I was asked what size/​style jean I wanted and they collected up several pairs and put them in a dressing room for me. Their styles had unfortunately changed from last time so my size was off. No problem they put those pairs back and picked out several more pairs for me to try.
Also my husband wanted the hoodie off the manikin since it was the only one in his size, they had someone come over to help take the manikin down to get the hoodie we wanted off of it.
Several times in the past service has sucked, but this time they were very impressive. The only negative was that the checkout process was slow.
Clothes are overpriced here we only shop here when they have one of their 40% off everything sale.

Super nice staff! It’s generally pretty slow at American Eagle so they like to help every single customer. Kate one of the sales assoicates was extremely helpful answering all my questions. I came back the following day to do a price adjustment and one of the managers Josh helped me with no problem.
No complaints about the service and product but, the prices are a bit higher then other retail stores. (Even the clearance section)
YES but I know what you mean they constantly bother you and make sure you are helped to death. I remember being in the fitting room trying something on. Like 20 seconds later. They say, «hey how’s it going in there? Need another size anything?» … To be honest I haven’t even taken off my shirt yet. Can you please check on me like a minute later. XD
Sometimes I feel like I’m in a hostel environment. Like I’m being interrogated. (I know they train you act like this. I’m pretty sure you don’t give a damn if I buy the pink or black one. haha
But other then that good job guys.

ok, super friendly, super great staff!
I went in on a mission — which i failed — but i learned alot!
1. They stop making jeans about a month ago. so my average short stature means no remaining jeans in my size — any where — online or in this giant store
2. They will start making jeans in the new style (say what? I just found a style i liked) some time in july
3. If you order at a store, on line, shipping is free. Woot! Always!
All in all it was not a successful trip, but the store was well laid out, i felt valued as a customer even thought i didn’t leave with a bag and i will definitely be back!
Thank you john for being such a great, thoughtful, and caring salesman!

This is a pretty big, cavernous AE. The space they’re renting has a huge two-​story front atrium and an escalator that heads up to the second floor. Probably the biggest AE I’ve been to, in terms of physical space, but I think the inventory here is pretty much comparable to, if not slightly greater than, other AEs in the Seattle area. But the expansiveness of the store makes for a really comfortable experience — you won’t feel crammed in by racks of clothes here. Sale section is pretty good too — usually a good find there.
Staff is helpful and non-​pretentious — haven’t had a bad experience yet. Fitting rooms are really nice/​clean, with great lighting.
Overall, pretty great if not the best AE in the Seattle area.

I have always loved the sales at this store. Head upstairs, and too the back. They often have their clearance between an extra 30 — 50% off! I found tons of jewelry, belts, shirts and 3 pair of jeans — the whole lot around $ 70! Yep — awesome!
The staff used to be quite friendly, but, as of late, it’s hit or miss.

What’s better than an already friendly, clean, friendly AE store? An even cleaner store with even friendlier employees! I’ve honestly never been to an AE store that has a friendlier staff than this store. BIG THUMBS UP to that! It took me by HUGE surprise. And they’re not like those «annoying» friendly staff if you know what I mean? They’re friendly in that cool, genuine chill way. But then again, that’s how a lot of people in Seattle are.
Two floors. Clean. Friendly. iRecommend.

I love AEO. It has been my clothing vendor of choice ever since my early college days. Clothes last forever and you can’t beat their generous return policy. I tend to throw all my clothes into the washer/​dryer regardless of clothing type, and AE clothing stands the test time and time again.
Anyhow, this particular AE has the nicest staff, ever. I’ve had some really ridiculous requests (ie: exchanging clothing without a receipt) and they don’t bat an eye. I want to be BFF with all of them while I shop for skinny jeans on my lunch breaks.

I wonder why I didn’t check out this store earlier! The layout caught me off-​guard at first (for one thing, the womens clothing is on the second floor, and the navigation is odd), but it didn’t take long to find my way around. The selection could be more extensive, but what they do have is fashionable, and reasonably priced. Today, I walked in and found a great pair of pants immediately, which is more success than I had in any of the larger stores downtown.
The service is great! Definitely the friendliest crew I met while shopping today. I was greeted when I walked in, helped at the fitting room (the employees can be very helpful with fetching different sizes and styles, if you want them to), checked out promptly at the cash register, and thanked when I left.
This isn’t one of those stores you drive across town for (since it is on the small side), but if you’re in the area, it’s definitely worth stopping by.

Great customer service. I came in looking for some specific items and when asked the gentlemen working in the ladies department new exactly what i was talking about. I had a bunch of stuff to try on and the fitting room guy was super helpful. He came back to check on me multiple times, got me different sizes, he was definitely working hard and I could hear him doing the same thing for the ladies next to me.
Not everything worked as I had hoped when I tried them on but I did manage to find a couple things.
I also love how the FINALLY moved all the women’s stuff upstairs! Its way bigger and easier to find stuff up there!

Out of all of the American Eagles that I’ve been to, this is my favorite! Although the headquarters is in Pittsburgh, PA, this Seattle location is seriously the nicest with some of the most selection. I know the brand is targeted for high schoolers but I love their pants! There are a lot of discounts throughout the year and since this is one of the larger locations, there’s almost always something on sale. I highly recommend joining their Rewards program so you can collect points for more discounts. I don’t buy everything from here, but do stop in here from time to time to pick up basics which are cheaper and relatively good quality. The staff here are also very friendly and they are friendly genuinely, and the best part is that there are 2 levels to this store! :)

I’m not about to drive out of my way to go to this place (I live on east side), but I always make a point of stopping in when I’m downtown. It’s not the best American Eagle, but it’s good.
Pros:
– Two floors
– Large guys section
– HUGE clearance section! Amazing!
– They had a great accessories/​dorm room section that doesn’t exist in the Bellevue/​Southcenter location.
– Built in Aerie! Yay!
– Staff is nice and helpful.
– MASSIVE shoe collection.
– A lot of staples, and a lot of sizes in stock. They actually carry a good amount of XS clothes, while the Bellevue store is frequently out of stock on those (or only has one).
Cons:
– For a city store with two floors you’d expect it to have a lot in stock. While it carries a lot of things Bellevue doesn’t, it was also missing a few items I had seen online. The NYC store usually has everything from the website and more from other seasons that hadn’t sold.
– The layout could be organized better. While the second floor makes a superb use of space, the first floor barely uses what it has. Fill up those shelves!
– Bra selection at Aerie is lacking :(
– Very small for a city store.
All in all, I’d come here for the clearance section alone. It makes me drool! However, it could be improved.

I like AE for basics, but that’s pretty much it.
AE online is great. They carry xxs and 00 short, and it’s the only place where I can find work pants that fit! There are always discounts, free shipping and the returns are so easy, considering they’ll take anything back if you have your receipt, even months later.
The main problem that I have found though is that the sizes are incredibly inconsistent. The quality also is inconsistent — I’ve had some pants that I wore for three years, but I’ve also had some shirts that got holes in them within a month. I guess that’s what cheap labor gets you.

I had never stepped foot in an American Eagle Outfitters until this weekend. I am always on the hunt for that perfect V-​Neck and was hoping they’d be able to help.
So, I’m not overly impressed with their clothes, but I can’t help but rave about the staff at this location. Every single one of them are extremely friendly (and not in that ‘please buy more’ fake type of way). Just all very personable people. I left feeling like I had made friends in Seattle and then had to shake my head and snap out of it.
I wish everywhere I went were filled with the people that work at this AE store.
Oh — and by the way, they do have the perfect V-​Necks! And they were on sale. Yay AE. Yay.

I got the most comfortable pair of flip flops ever here.
Everything else is mediocre.