The UPS Store

I had to return keys to my property management company who apparently has a suite in the same building as the UPS Store, and I could not find any such suite. I went into the UPS Store to ask some early 20 year old bushy browed doof if my property management company happened to have a box in there that I could drop my keys off and he replied with «this is a UPS Store I cannot confirm who does or does not rent boxes in here, but I can tell you there are people who rent boxes» then proceeded to walk away. Ummm… really? This is the future generation of our country folks.

WORST EVER!!! They overcharge you, mess up shipping labels so items are «undeliverable as addressed», cards I’ve mailed from this location NEVER make it to their destinations and disappear forever, the staff is a bunch of teenagers that are always goofing off. If you wish for your items to arrive safely STEER CLEAR OF THIS HORRIBLE LOCATION. NEVER AGAIN!!! NIGHTMARE!!!

The old owner was wonderful compared to current owner. Workers brag that the new owner owns 4 stores, and doesn’t (stoop to) speak directly to any customers. Wow, he thinks he is President of the United States because he owns 4 UPS Stores. Terrrible customer service, and highly dubious business practices with these additional fees, and their attempt to deny any pro-​rated refund when a box is cancelled.

So yes the old owner was horrible. I came here from CA and I didn’t realize how pricey this compared to most PMB’s in the area. Now the new owner has instituted new package pick up policies. You have three days to pick up a package or you will be charged. I specifically rented the box because I work long hours and don’t want packages sitting outside my house getting warm. With my standard box, I now can receive 10 packages or be charged. So if I order something and the shipper breaks it up, I will incur charges. There is a long list of new charges and when I asked about the night pick up box so they can leave a key and I could pick up items daily, I was told this isn’t an option and that the old owner should have never told me that would ever happen. I have had 7 ups store boxes before and they all had them so I think not. I am currently researching other options and will keep you updated.

DO NOT RENT A PO BOX FROM THIS LADY!!! She is the rudest person. I have had numerous rude run ins with her. Zero customer service. I’ve let it slide until today. She was yelling at me across the store in front of other customers. I was told the Mail would always be out by 1 when we rented the box. I drove all the way over there from chandler and it wasn’t out. When I asked an employee I was told «when I get around to it» when asked when it would be out. I decided to discuss with the owner who ended up yelling at me. The store is busy and she is very under-​staffed. So mail only gets up when they aren’t busy. The rent on the boxes is very expensive for it to not be a priority. I guess we pay box rent for her to run her store not deliver our mail. A simple «I’m sorry, what box are you? Can I give you a call when it’s out? Anything would’ve been greatly appreciated but once again she is so rude, interrupted me, yelled, and never offered any customer service. Don’t rent from her! Once I was in there and I customer with a dog was in before me and the dog pooped in the floor and I stepped in it. When I asked her if she could help me she started yelling and cussing about the customer bringing her dog in. She grabbed my leather shoe and ran it under water then handed it back toe dripping wet. Never a I’m sorry or even really offering to help. Crazy!!! I could go on and on.

I had a very important and expensive package shipped from this location and an item was missing. I processed a claim thru UPS and it was denied. This store made no effort to assist in my appeal and I am very suspect of this location. Christina, I think the owner was just wanted to wash her hands of the deal. I’m going to file a complaint with Atty General, small claims court and any of the local TV stations that may be interested. I pay extra for insurance on most of my packages and now I get a problem and they don’t want to pay. What a scam.
Matthew Ziccardi
Richard Kay Clothiers
480−588−8270

Unfortunately this UPS location is less than friendly or helpful. Try the location near Fry’s in Fountain Hills. They are very friendly and helpful!

They’ll pack & ship for you at a price. Everyone believes UPS Stores are the same as UPS, you’re all wrong. They’re here to make money and operate like drop off station. It’s best to just go onto the Internet and print your own label, you’ll save some cash and headaches.

Yes, they are in business, to generate a profit.
Yes, they have to pay rent.
Yes, they have to pay utilities.
Yes, the have to make payroll.
Yes, they pay taxes.
You will pay an upcharge, over the shippers’ posted rates.
Why ??? FOR THE CONVIENCE. Plus to cover the above expenses.
If thats a problem, then drive to the UPS Terminal inTempe.
Round trip, in gasoline alone, probably $ 6.
If you’re returning a package, with the destination paying for shipping, apply their label … and drop it off … its FREE.
They’ll even give you a reciept showing, they accepted your package.
Make sure, you ask for that receipt.

I had been a customer for over 3 years at this UPS Store Location. Customer in terms of holding a PMB (post Mail box) and shopping for odds and ends for shipping supplies. After all my patronage I was late on a payment 1 week (because I was out of town) the owner charged me a late penalty fee. Kept saying she has lots of customers and that she cant help me. So I am taking my business elsewhere. Keep your customers but not this one…