FedEx Office Print & Ship Center

This location is absolutely horrible. They refuse to ship your items unless they are in a double corrugated box. Now you may be asking yourself «but what if I am just dropping off my FedEx packages with my pre printed labels already on them?» Forget it, they won’t take them unless, .you guessed it, they’re in a double corrugated box (or at least re-​boxed by them of course). Oh! I almost forgot, you can’t ship in the manufactures original box either, even if that same item was originally shipped to you via FedEx, by the manufacturer, in that same box!
So today, as I stood in line waiting to drop of my packages and get a receipt, I was overhearing the same old crusty woman (the same woman who always harasses me about re-​boxing all of my packages) telling another customer that the small item he had brought in, (already packaged up) had to be re-​boxed in a 8″ X 8″ X 8″ box?! Really? The item he had was small enough to fit in a letter sized envelope, yet he needed an 8″ X 8″ X8″ Box? A padded envelope was not sufficient? Wow…
These guys are just crooks. They are driven to sell you their over priced, FedEx branded boxes which have a 1000% profit margin on them. Bottom line, unless you’re desperate, it’s probably best to save yourself the misery of dealing with these clowns and ship from another FedEx location, or better yet, from a completely different carrier like UPS or USPS.
I was forced to go to another FedEx location (corner of Scottsdale and Frank) to drop off my shipments. Ironically they accepted my shipments without a single issue…

Wow… the assistant manager is a real jewel and has a special gift for customer service.
Every single question we asked about shipping a package to Australia and including prepaid shipping back was greated with, «Oh, I don’t know» or «I can’t do that here you’ll have to do it online».
Finally had to ask if this was FedEx and if shipping is still their expertise?
It’s one thing when you don’t get the answers you’re looking for, it’s a whole nother level of frustration when inadequate customer service is met with an «I could care less attitude»

Horrible service went to ship a package on Monday evening to go out on Tuesday that needed to be at my daughters School on Wednesday today is Friday and the package is not in Tucson. I paid for overnight. They put the wrong address on the label and put the package was supposed to be delivered to my attention at the wrong address. I have never experienced such horrible service with a package that was so important. This sucks. I would give them no stars if I could.

This is always a packed area anyways but I needed to quickly pick up some prints I ordered online so I came on my lunch break. Finally found a parking spot and hurried in only to have the one person behind the desk not even acknowledge that someone had walked in or say something like «be right with you». So I stood their waiting until he finally looked at me and still said nothing… awesome customer service there. Thankfully a manager in the back saw me waiting alone and quickly came to help. Unfortunately for full color prints on card stock the colors came out super desaturated almost like dried out ink, not usually the quality prints we get at another fedex location.

Awesome location. Gabe is so helpful. I go to this location just cause I know he will take care of what is need and he is very friend.

There was only one kinkos attendant who decided to take and complete a custom printing job while many customers stood in line. We waited fifteen minutes to pay for the card stock we used for a printing job. It’s also kinda crazy that we weren’t allowed to pay for our paper in the empty FedEx line.

I went here this morning to fax papers to my employer. It is my fault for not asking how much it was to fax, I just assumed it wasn’t very expensive. I faxed 18 sheets, and to my surprise, it was $ 30!!! After leaving, a few friends of mine told me that you can fax for free at the Library and a few other places, and that seems to be the most expensive they have heard of. I should have just spent the gas money to drive the papers, or even better, buy a fax machine!
I will say, the girl working was very helpful and extremely friendly. There was an impatient lady with two children yelling on the phone about how long it was taking to receive a fax while trying to entertain the kids. The girl went in the back and brought out skittles, paper, and markers for the kids.
Friendly staff, expensive service.

Time to update this review. I often need to send out packages via FedEx and these little stores help me do that. 2 yrs ago, I had a bad experience with an employee. Since most employees who work in places like this don’t stay very long, I knew he wouldn’t be around for very long. After about 6 months, I went back to use this location and he was in fact no longer working there… good.
Now I use this place form time to time to send out packages or faxes when I’m out of the office. Easy to use their services and their location is convenient to restaurants and bars. What more can I ask for?
Return Factor — 75%

Very quick service. I came in here on Thursday afternoon. It was very busy but the line went quick. I had the paperwork filled out so it was the woman typed it in really quick and it was done. I was probably in and out in less than 5 min. Wow, good work FedEx!

I needed to ship a package for work and since it was a rather awkward item, I decided to go to FedEx. I went before the lunch rush because I know this parking lot gets crazy busy due to the number of restaurants in the plaza. There was ample parking, which is nice compared to when I normally visit this plaza. Inside, there were a few other customers and only one employee. The employee immediately greeted me and asked what he could help me with. I only needed to ship ground, so he gave me the correct form to fill out in order to send my package. As I filled it out, I noticed how freezing cold it was inside! I couldn’t wait to get back outside in the heat. Luckily, it was quick to finish and pay and I was on my way. The employee was very helpful and it was a good experience. If I needed another item shipped, I’d much rather go here than wait in line at the post office.

I wasn’t too thrilled when FedEx took over Kinko’s a half dozen years ago, but they have gradually won me over.
One of the best things I’ve found about the merger with FedEx is the ability now to pickup packages at any of their locations if you missed your home delivery. WOW!
I’ve stopped here many times, for a copy, or to pick up the odd business supply. Everyone has been nice and helpful, while the prices seem in line with what one would expect to pay at Staples, etc.
This location is conveniently location off the Raintree exit of the 101, and has a Paradise Bakery and NYPD Pizza nearby.

I drop by BF here so he can run in and do his ebay shipping or whatever he is doing, dont know, dont care but BF always out in 30 seconds… I give it 5 stars when I am burning the gas and A/​C cranked up at 120 degree daytimes and BF flies in, flies out. Perfect, my kind of service, efficient and gets the job done.

I’ve never had a consistent experience at Kinko’s. The employees are incompetent and the rates for simple services like scanning and faxing are ridiculously expensive.
I stopped by this location to scan and email some documents. I wanted to use a self-​serve computer and scan them myself, as these were confidential papers.
The attendant insisted the most «cost-​effective» means of accomplishing my goal was for her to scan them, put them on a thumbnail drive to upload to the computer, convert to PDF and email.
She was rude and defensive when I insisted I do it my way (after all, I have done this many times at different locations, and I am a PAYING CUSTOMER).
Instead of paying for the $ 0.25/minute (or something close to this rate) to use the computer and quickly scanning the pages myself, I paid around $ 1.10/page for her to scan the doc in addition to the fee for the computer.
I’d rather buy my own scanner/​fax than have to deal with Kinko’s.