Performance Bicycle

Very Helpful. Fixed my flat while i waited

I was very happy with the service in this shop. I asked them to put on some bike pedals and make a few improvements. A few days later the pedal fell off with the threads in the crank completely stripped. They replaced the crank for free, no questions asked. The staff is friendly and available.

I was shopping for bicycles with my fiancé and was very pleased with the service we got from Rusty. We’re casual bikers so Rusty was happy to answer any questions we had and provided us with valuable information which lead to us buying both our bikes there. They have a great membership plan that will save you money instantly and also provide free in store clinics.

Went in to purchase a few accessories for my sons bike and had zero service from their staff. There were three salesmen standing behind the counter and only one other customer in the store. He was being help by the service department, so the other guys had every opportunity to ask me if I needed help. The store was in desperate need of cleaning, but I guess they were too busy for that as well. The only time they spoke to me was when I was leaving and they thanked me for stopping in. Seriously? I should have gone to Landis.

Buyer beware… This bike shop is a joke! Unless you know exactly what you need and don’t have any questions I say stay away from this place. Had to go here 3 times in one day… I’ll spare the details because it will turn out to be a novel. Unless you have a super sick deal of a coupon and are saving a ton of money, go pay more somewhere else because these guys don’t deserve your hard earned $$!

I took my new Diamondback Sortie 1 into Performance Bike, Scottsdale location and requested the techs to adjust the front derailed and to check the spokes as some have become loose. The bike has about six hours of riding completed and I want to make sure the bike is kept in good working order.
After 20 minutes the tech said he completed the repairs and I left with the bike. I got home and checked the bike for shifting and found that the bike would not shift into the small ring on the front and the spokes identified and ask to be big tightened were still loose.
After spending 10 minutes on Utube on how to adjust front detailers, I fixed the shifting problems myself as well as the loose spokes.
I will never go back to any Performance bIke shop again and will be posting my complaints on as many social networks I can find as well as contacting Diamondback corporate.
What a joke the Scottsdale Performance shop is. Bikers beware.

I bought my first bike at Performance Bicycle almost 3 yrs ago — 2012. I had my first great experience with Adam who was not only courteous, enormously knowledgeable, & wanted to make sure I was satisfied. Initially, I constantly got flat tires & had to bring to them for repair. I finally said — this was getting ridiculous– is there something u can do. Adam did everything for my bike — put in slime, puncture resistant tires & I don’t know what else, but, I never got a flat again, &, he did not charge me.
Then, recently, I went back because of noise on bike & general check up. I met with Mitch, who was also phenomenal. I told him of my experience w/​Adam before, & I’m wondering if he was trying to outdo him. Mitch was also spectacular !! He not only found the noise & fixed it, but, he totally cleaned up my bike, checked everything, &, taught me how to do it. Bike is running great again.
Also, I’ve previously attended some of their free classes to learn more about my bike. I admit, I don’t remember too much & need to go more, but, I love that they offer these. I absolutely love my bike — it’s made me come alive again & so very grateful & appreciative of Performance Bicycle’s great service !!!
I’ve spoken w/​other customers there & obviously it’s a place to go for the fanciest bikes as well for races & things. I just wanted very simple for me & mine is perfect, but, they obviously have bikes for everyone.

I went there to buy an air pump. I found out that every Saturday that have a bike ride where they take you on the trail for an hour. I have been wanting to get a bike rack for two bikes. Logan was a great help. We found the one that would work. He offered to not only put it on but showed me how to do it. I’m not an bicyclist just a Mom who wants to ride with her daughter on the trails. Best Customer Service Ever! Thanks LOGAN!

I’ve never done a Unilocal review before, but I have to spread the word about these guys. I went to at least 10 stores looking at bikes. At performance I met Mitch, Joel, and Brian. All three are friendly, informative, and passionate about biking. They know their stuff and are willing to share their experience with you to help you make up your own mind. These guys are more passionate about customer service than the actual sale, you can tell by when asking about a specific item, they take the time to explain the differences between all the choices, NOT just point out the most expensive and recommend it. I told them when I left I was happy I bought my bike from them and I mean it.

My husband and I were in the market to buy 2 new hybrid bikes. We went in the store about 4 pm on ⁶⁄₂₁. There were no other customers when we arrived. There were two employeess– one on the phone and one behind the counter. We were there for about 10 minutes and were never greeted or waited on. As we were leaving the younger guy said «have a good day.»

knowledge IS Power, these guys have Knowledge. and they can fix your problems,
I also think they offer a great mix of bicycle happiness. Road, Mtn., fitness, whatever kind of bike you need, they have something.
Friendly too, and local knowledge of the trails.
NICE, NICE, NICE

I had a bad experience at another bicycle shop and I came here to have these people rebuild and adjust a new bicycle that the other shop didn’t set up properly. They were great. I also bought other merchandise while at the store– this all took place in 2012-​I just now (May 2014) tried to take back a new in box with receipt helmet thinking they would only give me a credit or that I would be stuck with something I didn’t want, and Branson gave me a refund at today’s prices-​who does that?! Thanks for being so reasonable!

Called in to ask about a tune up, price, what they normally do in a tune up, etc. Joel didn’t want to talk to me on the phone and instead of answering my questions kept telling me to bring the bike in. No thanks. If you customer service is this rude on the phone, I’m not wasting me time bringing it up there to get the same treatment.

My friend referred me to this company and location because he loved it so much. He told me all about their benefits, payment plans, and discounts. Upon my visit i did purchase a mountain bike with a bunch of extra’s. Overall, very friendly service, good quality bikes and great options. If you buy a new bike from them and purchase the Team Performance member card, you get 10% in store credit. You do have to buy this year member card; however if you’re buying a bike more than $ 300, there’s no reason why you shouldnt buy this because you are still in the positive for in store credit. They have lifetime free adjustments and satisfaction guarentee. I worked mainly with Rusty at this location and he was patient with me and helped me with other accomodations.
Just the other day I took my friend there as she was interested in purchasing a bike (Wasn’t sure crosscycle or Road). We spoke to Rusty and he helped her based upon the informatin she gave him to decide on the type. He wasn’t in any hurry and helped us all the way. We learned a lot from his knowledge and understanding of bikes.
My friend ended up purchasing a road bike and she is very happy with it.
They also have different locations throughou the US.
I bought a 2013 Diamondback Overdrive Sport and my friend purchased the Fuji bike.

I puchased my Fuji 3.0 Hybrid bicycle in Canoga Park CA. It was top rated from Consumer Reports. In spite of this I had constant problems like loose spokes, brake adjustments and an inordinate number of flats. In other words, I depended on the touted services of the Performance Bicycle brand to keep me running and happy. I loved my Canoga Park store, however I moved to Phoenix AZ in April 2012 after only 5 months of ownership. In AZ there was a Performance Bike within 10 miles of my residence in Peoria, and another within 13 miles in Scottsdale. My minor problems and need for adjustments continued, but I found that the PB in Peoria took longer and had much less caring and concern for me as a customer than Canoga Park CA. I decided to go the extra miles to Scottsdale and oh my gosh, what a difference!
14 747 North Northsight Blvd in Scottsdale was an absolute godsend. Everyone in this establishment seemed to care about my problems. They were always friendly and concerned. After a time when I walked into their shop the expression on their faces in recognition of me was equal to mine. They were so friendly that I was compelled to learn all of their first names. They seemed to know mine. I quickly developed a «favorite» mechanic. However even when my fave left the establishment for personal reasons, there were instantly two more mechanics, Ed, and John that were as friendly and amazing mechanics as one could imagine. This particular shop requires extra driving but this is such an exceptional shop of friendly professionals that there is no amount of extra distance I would not tolerate to have my bike serviced. This shop simply makes me feel welcome on every visit no matter how minor or major my problem or need for adjustment. I cannot recommend them highly enough!

I just moved to area and was looking for an entry level mountain bike. I read all the reviews which were not all positive and started planning some visits to area bike shops. I had such a positive experience from the negative reviews, I felt compelled to write a review of my visit.
I was literally walking by on the way to Target next door and decided to at least see what they had. I was immediately greeted by Michael who showed me some entry level Bikes with zero sales pressure. He then encouraged me to ride three of them outside in a nice hilly dirt area off of parking lot to get a feel. He then asked me to ride in circles to check my posture and for fit of bike.
I ended up buying one of the bikes I had rode got 50% off some accessories and am a very happy customer. As I was checking out, Johnny helped show me local rides and ran outside as I was leaving to give me a trail map they had found.
Professional, knowledgable and excellent customer service. Outstanding experience, great selection, great prices. Highly recommend.

I purchased a bicycle here a few years ago, and have brought it and my wife’s bicycle in for tire changes during that time. I had found the service to be excellent, until a recent experience. Now, I’m going to find a different bicycle shop.
In late September, I had tubes replaced on my bicycle and brought them home and let them sit for around 6 weeks (didn’t ride at all). Then, in November I went to go ride and found that both tubes were totally flat, and couldn’t be inflated. So, I took the bike over to Performance Bicycle and asked them to replace the tires as I perceived it as faulty workmanship or faulty product.
I didn’t blame them for it, I just wanted the tubes replaced so I could go for a bike ride. Everybody makes mistakes.
The repair guy’s initial diagnosis was that I had overinflated the tires, causing them to burst. This was not the case, and later on they found tube puncture holes. The puncture holes I believe were from some debris or a sticker that was in the tire, and had not been cleaned by Performance Bicycle.
I am satisfied that Performance Bicycle did the repair for free, however here is where it all broke down:
a) They couldn’t issue a replacement on the spot, and told me a manager would have to approve it, and being a Saturday they didn’t have one in the store, what about their satisfaction guarantee? What kind of store doesn’t give employees the ability to issue a simple $ 10 repair for free? Why must I wait for a manager? Why could a manager not be called (I asked).
b) A manager never called me, and I had to call them. It took them 10 minutes to find my bicycle, and another few minutes to determine what to do.
c) They told me to come in on Friday, and that they’d have it all taken care of, and there would be no charge. But, when I came into the store on Saturday, they still hadn’t worked on the bicycle, and told me it would be another 30 minutes. Why did it take a whole week to fix two flat tires?
d) They asked me if I would pay for the new tubes, considering they were puncture holes, and I insisted that I would not because I hadn’t ridden them. They told me that part of the service of repairing a flat tire is to inspect the tire for objects (I suspect they didn’t). They asked me twice to pay for the new tubes. I don’t think they get the fact that this was their fault.
e) Upon replacement, they told me the new tubes were without warranty. Why? I paid for the original ones, just because you had to replace them because of your fault why should the replacement have no warranty?
f) Upon leaving the store with my free replacement tires, I noticed that one of the tires was making a sound and that it was leaking air. I took it back in the store and they had to remove the tire and tube and put a third tube into it. This took another 20 minutes. It was terribly funny, and perhaps proves my point.
My biggest gripe: the attitude. They didn’t trust me, a customer they had done business with for a few years, that I hadn’t ridden on the bicycle since they had done the repair. They also insinuated that it was my fault, and didn’t consider for a moment that they might have caused the flat by failing to inspect the tire for objects. They also failed to diagnose it the first time, telling me I had overinflated the tubes (which I didn’t do).
Second biggest gripe: can’t do anything without manager approval, and the manager isn’t always there. They left me hanging.
Update: November 28 (a few days later): The rear tire is completely flat the next morning. They couldn’t fix it in 3 tries.

Performance Bicycle is a national chain — and their inventory selections tend to reflect that. It’s kindof like going to Home Depot over ACE Hardware (which I do all the time out of convenience — but often not happy that I did!).
They are always helpful to point you in the direction of something you might be looking for, and if you know exactly what you want or need, and they have it, they’re a great match! If you’re looking for more innovative or specific products they don’t seem to be as good of a choice for me (much of their inventory are private label brands of their own — I’ve questioned the quality of some of these at times). I tend to start with their website, see if I can find what I’m looking for, then call the store to see if it’s in stock.
Definitely an okay bike shop, with knowledgeable personnel, and an excellent choice for someone new into cycling, or looking for family bikes and basic accessories. I can’t disagree with the other reviews at all — just tend to be looking for something a bit more innovative in my favorite bike shops (mostly having to shop online these days for most of this!).

Great customer service and a good selection of mid-​range bikes in the store make this a great bike shop.
Compared to other bike shops in the area this one is solid.
Bought a bike from this guys and before buying they let me ride several bikes on the road behind their shop (encouraged me to, actually). Very low pressure sales. They took time to understand what I wanted in a bike (including price range) and consistently showed me several bikes that met that criteria.
Very pleased with the whole experience.

This afternoon my brother, boyfriend, and I went on a little outing to Performance Bicycle… I had never been in before, but my brother has a ‘Performance Bike Team Membership’ so he gets a 15% discount there. Since Jared is about to start training for his first triathlon, he needed a bunch of stuff, and I also was looking for a new helmet and sunglasses. (New gear is always motivating, and I need a little kick in the ass right about now!)
The guys working at Performance Bike were extremely helpful. Joe, the manager, is a character — so friendly to all of us… and Glenn was just one of a handful of knowledgeable staff. They were having a sale which is great, but I did feel like their inventory was a bit low. I could’ve been in the market for a new pair of cycling shoes but I didn’t see any in my size that were appealing, and they had a very slim pickins selection of size small socks.
Anyways, Jared stocked up on what he needed (shoes that were custom fit with clips), a pair of cycle shorts, sunglasses, socks, a jersey, and a few other things too. I did find a helmet (that Glenn showed me how to customize to fit my head perfectly with his 4 finger rule), a pair of sunglasses, and a pair of socks.
I would not hesitate to return to this store for my cycling needs in the future. If you are in the area, go check them out. I noticed on their website, there are also PB locations in Peoria and Chandler.