NextCare Urgent Care

Avoid this clinic, there are several others in the area. I was surprised by the less than average wait time. However, it quickly became clear as to the reason. The mousy intake nurse could not be bothered with conversation and appeared to be inconvenienced by my presence. The Nurse Practioner (NP) came to the exam room to address my complaint. She spoke so quickly that I didn’t catch her name. There were no notes in front of her from my intake or records about my health history for her to reference. I complained of acute pain and was sent to xray without any physical evaluation. After the xrays were read she returned only to tell me to go to my Primary Care Provider. (I’m at UC for a reason). Upon intake I mentioned that I’ve been taking Aleve for a month and that it’s no longer effective and causing stomach problems. The NP stated that she would give me a steroid which would work for the pain. I left expecting to begin feeling relief from the script provided. Wrong. Come to find out, the steroid will take approximately two days to start relieving inflammation. As mentioned, I went to UC for a reason. I was still in pain and wanted to consult the NP further to determine what I could take considering my stomach issues (note that I was asking about OTC meds, not narcotics.) I contacted the number listed only to find out that you can’t speak directly with the clinic. I waited for a call back which to my dismay was not from the NP, but the intake nurse. The nurse told me to continue to take Aleve. I reiterated my stomach issues and like a robot she repeated the information and assured me that’s what the NP suggested. Hoping to speak with an individual that would answer my question I called back. As mentioned, you can’t speak with the clinic directly. Customer Service offered two solutions. 1. I can leave a voice mail with my complaints and if «they» find a problem they will call me back. 2. I would need to make a copay to see a different doctor. Once I visited my PCP she was astonished that the NP would suggest Aleve despite stomach issues as they counteract. I have never been treated so poorly by someone practicing medicine. I can’t stress enough the lack of empathy and concern during my visit and in speaking with Customer Service.

Typically I dread going to an Urgent Care due to long waits… but when I went the other night I was in and out in less than a half hour. I was SHOCKED and SO pleased. I was in a lot of discomfort and the staff made my visit seamless and quick. I will definitely be going back next time I need and hope the visit is equally as good. Thank you!

I have been coming here instead of using a medical GP. The service is here is always impeccable and I always check in online. The nurses and Drs here know what they are doing, and do so with efficiency. I highly recommend this location to anyone with quick medical needs.

First of all they take insurance including Medicare.
Staff excellent, and sent my prescription to Costco immediately.
In and out in 15 minutes

My father went to this urgent care because his family physician wasn’t available and they accept his insurance. First, this is run by Physicians assistants and a DO. Who are very much against antibiotics and said so to my father. The PA got slightly confrontational and told my father he was not going to give him any antibiotic for his walking PNEUMONIA because he «believes» our society is too dependent on them. When my father informed him that not only did he attend medical school but two of his brothers, a nephew and my husband are surgeons, physicians etc. then the guy backed off and gave him an antibiotic.
Now we have the billing issue. My father has good insurance and was told the he owed an extra $ 130. My dad asked why he was charged $ 400 for an appointment that lasted all of five minutes, the lady said that’s what we charge. Um, pretty sure he’s just out of school and isn’t a specialist. He has no right to charge people that amount for a PA to see patients. A PA with a serious anger issue who has no right to get into the face a patient and spout his political nonsense on.
I called one of the other locations and was told the $ 130 was a membership discount card fee. There were no X-​rays, no blood work, the PA just asked questions and was rude, heated and clearly doesn’t care about patients. These are the types of people who don’t enter the medical field to help people but to make money. And that I have a huge problem with.

The staff was friendly and professional. The NP who treated me gave me info on my condition and offered great advice. The level of service provided was great.

Went here because of all things I had a boil in my arm. Never had one before and it was freaking me out. I went in on a Saturday and saw the PA Joshua B.
He was very reassuring and very competent. Made sure the numbing shot had kicked in completely ! before he lanced it. Very professional but had a warm personality at the same time.
The front desk printed out the sheet win the diagnosis codes so I could give to my insurance company.
I also got in right away.
Vey happy with the service and care I received.

You will get in & out FAST! I just moved here and had to go twice to this urgent care and each time the staff were very friendly and I got in & out very quickly, so don’t expect someone to chat with you forever about how crappy you feel. It feels abrupt but if it means a shorter wait time I’m okay with that. Set your expectations accordingly.

Friendly staff, and quick turn around from the time I checked in online until I saw the PA.
I don’t feel they spent enough time with me or asked enough questions. And what I was prescribed was not what was talked about in the office. It turns out the nasal spray they wanted to give me for bronchitis is something I cannot use.

Only redeeming quality: short wait times.
Other than that, expect to go in with ABC symptoms and be diagnosed with XYZ. After I went in with horrible abdominal pains, the PA looked at me, assumed it was heart burn, and shooed me out. A blood test would have revealed I had high lipase enzymes, indicative of pancreatitis. I found this out when I had to go to the ER for the unbearable pain. Had the PA done any due diligence, I would have gotten the necessary care sooner.
Your nearest ER probably has more qualified and caring staff to assist you with your ailments.

Agree with the previous reviewer, Mathew L. Overall, pretty satisfied. I’ve had a misfortune of having to visit here couple times this summer (2014) and the wait time wasn’t very long both times. I thought the staff was attentive and friendly unlike previous reviews (but those reviews were from 2+ years ago, so they must have new staff) and i was seen by the PA or NP in timely manner.
They have additional diagnostic tools such as xray equipment unlike some of the other urgent cares I’ve been to. It’s conveniently located close to 101 and shea.

Overall not bad. The PA was nice and attentive. The front desk person was cold and didn’t want to be there but I was in and out in under and hour.

This place is probably good for stitches or colds but I found it unprofessional and useless. Went in for a simple problem that was highly misdiagnosed. Good thing we didn’t trust the prognosis and double checked with a real doctor.
Also, I didn’t think the place appeared very clean in the lobby and the receptionist was very indifferent and slightly rude. The place closed at 7 and he was telling everyone that it was going to be a long wait (1.5 hours) when it was averaging only a half hour. She just wanted to be sure she went home on time.
Someone actually came In at 7:03 and she turned them away. Someone should explain to her that they weren’t there for dinner, they needed help.
I guess the place would be okay if the dropped the ‘Care’ from their name. I would not recommend this place and will never return.
They also overcharged me for the co-​pay. They can keep it. I dread just talking with the receptionist again… She was mentally draining.

Doctor’s office not open on a weekend? This IS your place for you to stop by if you need immediate med attention — stat.
Clean, cheap (if you’re insured) and comprehensive.
NOTE: Book an appointment online and complete your pre-​forms ahead of time. Trust me. ;)

Staff is very friendly and professional, the wait is excruciatingly long and the place is like a ghost town. Not sure I would come back…

Yep, found myself here again recently. Ugh! So sick of getting sick! Luckily, this place is a pretty great option when my regular doc is closed…
I have been here three or four times now and I’ve never had a bad experience. And that’s really saying something since I despise most doctors with a passion. For whatever reason, these people clearly know how to run an office. They make your appointment as quick and painless as they possibly can. If it weren’t for my crappy insurance charging an arm and a leg for an urgent care co-​pay, I would be willing to come here every time. Here are the best parts:
— friendly receptionists (Marrisa was so helpful during my recent visit!)
— minimal wait time… and I’m talking MINIMAL (way less than a regular doctor’s
office… and Ive never even made an advance appointment.
— did I say minimal wait time? I was in and out in less than 20 minutes recently
— they call in your prescription for you… so no waiting on that end either.
— the place is super clean and smells surprisingly good
— all staff members are knowledgeable, friendly, and actually seem to not hate being
there (another rare find at a doctor’s office)
Even though this urgent care isn’t close to my house, I will continue to come here when I’m in need. They are professional, kind, and quick… I highly recommend bookmarking them for your next semi-​emergency.

I don’t really want to brag about needing to run out to a see a doctor, but I really do want to recommend this Nextcare. I don’t have a primary care physician, and I don’t want to wait at an emergency room. So when I need medical attention for a non life-​threatening situation, a place like this is where I go.
The desk staff is friendly and wise enough not to ask «How are you doing?» I’m in an urgent care. The answer can’t be good. They just say hello and ask «Do you need to be seen?» The answer to that is also fairly obvious, but nevertheless a much smarter question. I filled out the forms and went from the waiting room to an exam room in just a couple of minutes.
As the other reviewer mentioned, everyone is professional and prompt. I felt very comfortable with the staff. And other than the wait to see the doctor (which we all know is typically long anywhere), I wasn’t stuck at Nextcare for a very long time. I was diagnosed, given a prescription, paid and left in a little more than a half hour.
The one negative I can point out is the suite is a little dated. The building is nice, but the actual office feels old. I’ve been to Nextcares which don’t use paper anymore, and are a lot nicer. It’s not a bad environment. It could just use a little bit of updating. But when you’re at a doctor’s office, that’s the least of your problems. The place is clean and organized, which is all anyone should really need.