MomDoc

Poor communication, immature doctors that don’t really listen and refuse to budge and lack of general medicine and medical knowledge for pregnant patients. This is my second pregnancy and 6 weeks into it, they already filled my head of «definitely going to have another c section». I am a high risk patient, with asthma and hyperthyroidism and they couldn’t seem to care less. When I asked for Advair, a long acting asthma medicine, she told me no way. So I looked at her and said, «so, you rather me and the baby die or have to go to the ER than prescribe a lung medicine I’ve been using for YEARS and one that I used during my entire previous pregnancy?» Fml.
Scheduled a Ultrascreen at the Tempe office and boy… was that Doctor high or something! She entered our room 3 times by mistake and didn’t even know what she was looking at or what the appointment was for. Our last Doctor is 24 miles away, but you best believe I’m going back to her ASAP. Bummer it didn’t work out, it was a half a mile away.

Mom Doc offices communication from location to location is horrible their demeanor politeness bedside manner is below zero and their care was excruciating

Love this place … They took good care of me while pregnant the only thing I didn’t like was I will see different doctors everytime I’ll go in to get check

Not impressed. Fortunately I’m not pregnant-​other issues :-(I brought in ultrasound reports as well as MRI showing metal fragments/​cyst in… vaginal area-​Dr. Dado told me metal probably a staple left behind during a c-​section back in ’90…had no relation to the fluid filled cyst presenting adjacent to it?!
Also, have both simple and complex ovarian cysts, no longer in pain, but she still recommended surgery, seemed a bit miffed that I’d done enough research to know that a hysterectomy can be the beginning of life-​long complications much worse than I’m now dealing with.
Fyi-​no privacy in reception area-​the waiting room (while I love the décor) is where your initial intake takes place; consists of an assistant with a tablet asking for your info in front of other patients, their male partners :-(

So much fail. I walked out in the middle of my appointment… And I am not a difficult customer or patient… But when it becomes apparent that you can’t trust someone with your unborn baby’s health — that is when you have to walk away.
First girl asked if I felt fetal movement yet and when I told her «no» she seemed perplexed and said «really, you haven’t felt anything?» (I am at 11 weeks — fetal movement doesn’t happen until 16 – 25 weeks.) Had this not been my 3^rd child and I had not known better I would have been worried something was wrong with my baby by her reaction and questioning.
After being weighed and blood pressure taken, they were going to give me a genetics testing kit and send me on my way. One lady said I had to go to a lab for blood work. the other stated someone would be in shortly to take my blood — they went back and forth on whether I would get my blood taken there or at a lab. (It ended up them telling me I had to go to a lab because the lady who does the Phlebotomy was out). So, as they tried to scurry me off, I asked why I wasn’t getting an internal exam like I was told they were going to do at my previous appointment? (That was the whole reason I was there as I could have picked up the genetic kit at any time.)
I was told that nothing was in their notes from my prior appointment that I was to have an exam — but told me to get undressed and someone would be in shortly. After she walked out I noticed there was no gown — I had to go in the hallway to find someone and they said they didn’t have any gowns — she found a thin paper bib for me to place over myself…
So, as I sit there naked, another lady comes in and tells me I don’t need an exam and acts like I was mistaken for thinking that I would need one -(but my husband was a witness as he was also there at my previous appointment when the lady told me I was to have one.) So she said she would give me an exam if «I INSISTED»…I replied, «Who in their right mind would want to get probbed if they didn’t have to? I am sitting here naked because I was told I needed one. If I don’t then you just made my day»…But then I asked about listening to the heart beat or getting my uterus felt for progression, or to check my cervix — (the usual things — this is my 3^rd child so I know what to expect by now.) she tells me «We usually do that at your 4 week follow up appointment.» I replied,“This IS my 4 week follow up appointment — why else was I sceduled to come here?.” Literally, all they did was weigh me and check my blood pressure.
She tried to back peddle after that but it was too late. Too many fails. She told me to wait for the nurse to come in and set up my next appointment when she would give me the full check up. That is when I got dressed and walked out.
I previously had a miscarriage and the doctor I spoke to at my prior appointment knew this and that is why it was important to monitor the growth of my baby as I am also going to be 40 years old…
There are just TOO many people and you don’t see the same person more than once and there is no communication. The right hand doesn’t seem to know what the left hand is doing. TOTALLY UNACCEPTABLE.

I had a great experience here with Dr. Dombo. She listens and provides compassionate care, and is clearly very smart. She is the ONLY reason I am giving this review 2 stars.
While Dr. Dombo was out of the country, I saw a nurse practitioner (Janelle) to have my birth control implant removed. At that appointment, she asked if I wanted a prescription for an oral contraceptive (which I have taken in the past). I said no, as I wasn’t sexually active at the time. When I called some months later to get a prescription, I was told that I couldn’t get one without being seen — which, of course, I had been, and we had discussed contraception, at my previous appointment. I am currently in NYC for a relatively short-​term (5 month) assignment, so it is not possible for me to attend an office visit in Phoenix. I had to call the triage line 3 separate times to even get an initial response to my inquiry. When I was told that there was no way to get an RX without an office visit, I tried to get an appointment with two separate physicians here in NY and was told there would be a 3 – 4 month wait for both. When I explained this to the triage nurses at MomDoc, they said there was nothing they could do for me. They also refused to relay my messages to my primary practitioner in the practice (Dr. Dombo) because «company policy says that we have to go to the last person you saw,» which, of course, I had only done because Dr. Dombo was not in the country. I am extremely disappointed with the inflexibility and lack of responsiveness of the staff here. As OB-​GYNs, I feel that a primary job function should be the prevention of unwanted pregnancies.
On a separate occasion, I requested my medical records and received a CD containing some of my records — and some of another woman’s, a huge HIPAA violation. I can only surmise that this occurred because that woman requested her records and also received some of mine. I called to ask about it and was told that it would have been «nearly impossible» for her to receive my records, which was clearly a fabrication since I had received hers. I was willing to let this go because I know that mistakes occur and I wanted to continue seeing Dr. Dombo, but after this recent experience, I have given up.
I will never return to this practice.

My wife has been in the hospital with a kidney infection… pretty serious for oregnant women. We were told 3 weeks ago by momdoc that it was just ligament stretching etc… now we are in the hospital and haven’t seen a doctor yet. This place doesnt care about us at all.

First things first, I am 3 weeks prego with my second child.
My first pregnancy I went to momdoc in tempe.
It was a nice location, very clean inside. however, the staff wasnt so pleasent.
The two ladies in the lobby greet you with paper work and fill out information on their ipads. they barely spoke to me and instead sat on their phones (every time i came in for an office visit) and also gossiped with eachother about other employess. (HELLO we are RIGHT here).
Once in the room they come in with their ipads again, asking even more questions, still very disinterested in you, or even trying to be friendly. more like we are a burden to their gossip and phone time. That was really the only problem we had with the tempe location.
Now, I went to the scottsdale location because its more convenient for me.
Walked in and was asked to leave a urine sample. when i walked back to the bathroom there was blood on the toilet seat in more than one spot! I went and told the ladies at the front and instead of apologizing and getting up off of her lazy butt to go clean up the mess she pointed me to the other bathroom! When i came back to the lobby my husband told me they didnt even get up to clean the other bathroom! how gross!!! Then we finally get set up in a room, that is dirty of course. someone elses old drinking cup was sitting on the table next to the bed. the trash was COMPLETELY over filled and there was a metal trash can filled with stirrups in the room, and an old tissue on the floor… I was completely grossed out! The doctor came in, asked me questions she was pretty nice. asked me if i had routine paps before my pregnancy (which i had) she kept questioning me like i was lying about it, and then also asked if they came back normal, i told her yes and she then said «so they never said you had any hpv?» WHAT THE HECK LADY.
Finally once that was over, we were told to wait in the room until the ipad girl came in to schedule our next appointment. 5 minutes.10 minutes. 15 minutes late i go looking for someone to see what the heck is taking so long only to find three of them standing there laughing at eachother. i asked if we were supposed to stay in the room and keep waiting and she said «I’ll be with you soon» only to go back to the room and wait another 5 – 8 minutes.
This place is a joke!!! If you dont like dealing with people (especially pregnant moody people) get a diff. career.

This is ridiculous you make appointment at 11:00 and then you see the doctor at 12:30 and 400 dlls to see the doctor!!!

This office is amazing! Our favorite part besides patient care is the comfort of home when you check in… no glass window with grumpy staff. There is always a clinician out front waiting for your arrival! The movies are always on and it is comfy. Regarding patient care. EXCELLENT! I have recommended to several friends and will continue to do so. My daughter just had a baby and again, care was on point. Your not just a number here… you are part of their circle. Thank you for your great service!

I am pregnant with my first baby and my boyfriend and I work full time so scheduling appointments has been a struggle since the beginning, but we had always managed to work it out. We finally got to schedule our ultra sound appointment when we were supposed to find out the sex of the baby and had told our whole family to expect the news early Monday morning since we were one of their first appointments for the day.
I was literally down the street from the doctors office on our way to find out if our little bundle of joy is a boy or girl when I get a phone call from the doctors office to «remind» me that they had rescheduled my appointment for later that day. I was never told that they had to reschedule. Apparently their ultra sound machine isn’t working so I thought sure, fine it’s not ideal but I took the whole day off work for this and my boyfriend can make it work.
I get home and then I get another phone call from the doctors office saying that they had to reschedule AGAIN! Apparently they didn’t know when the machine would be working but they had told me just minutes before that it would be fine in a few hours. So I ended up having to reschedule at a different office to have a follow up with a doctor I’ve never met before!
I understand that machines break and stuff like that is bound to happen eventually but they never once apologized for the inconvenience and I’m sure they could hear that I was CRYING while on the phone rescheduling and totally ignored it. Obviously I have been looking forward to this day since my boyfriend and I found out I was pregnant and now our whole day is ruined because of them.
You better believe I will be looking for a new obgyn office!

Had a great experience again! Dr. Dombo is awesome. She eased my worries about having trouble getting pregnant and made me feel comfortable, I feel like she is a OBG that really cares about her patience. She is very kind and knowledgeable. I would highly recommend her to my friends.

I highly recommend this office. The staff was super friendly. I was seeing by Janelle Skarphol CNM and she took the time to answer all my questions and concerns. This place have its own ultrasound and they can give you the results the same day without the stress and the inconvenience of looking somewhere else and waiting days to get answers.

Love love love this place. I transferred my care at 17 weeks pregnant because I was so unhappy with my level of care at my previous OBGYN. I can not stress enough how amazing this place is. I have seen Dr. Dombo now as well as an ultrasound tech and met the midwife in 3 days of being a patient. Dr. Dombo made me feel so comfortable and she is genuine in her approach. The staff too is friendly and welcoming. This place has it all together. Feel so blessed to being going through this for the first time with such amazing support. Thank you!!!
Rebecca

I visited the MomDoc Thomas location about 6 months ago. I have somewhat of a special case; my regular OB/​GYN was out on vacation, and referred patients to this office in the interim. So I understand that there could be some bumps along the way b/​c of the special situation.
The waiting room and office is very cute. I went in to get a Zpac. Once called back, the techs had me fully undress and asked me about 45 minutes of questions all about my pregnancy. I kept saying, ‘I’m here for a cold, but I am pregnant’ …then they came back in the room and apologized, and that I needed to put my clothes back on… when I finally was able to see the doctor, she was great; sweet, caring, gave me what I needed.
The office staff said they couldn’t bill my insurance, and had to bill me for the full amount, so I paid it that day. About $ 200 for an office visit to get a Zpak [since I’m pregnant, my OB acts as my primary care provider, and expects MomDoc to do the same for her patients] I explained the situation to my OB when she returned, and they explained that the experience and charge was not accurate and to try to get the charge adjusted.
I contacted billing, who referred me to the office supervisor, April, who I called 3 times and left messages over the course of 6 weeks… not one returned phone call or message to even discuss. It’s only $ 200, should have been $ 50 for the copay, but it’s the principle of non-​attentiveness in customer management. A review is the only way I can hopefully get someone to listen, and prevent someone else having a similar negative experience.

Pros: Good hours. The amount of ‘tech’ in the office is appreciated as it seems to save time. Really liked Dr. Dombo. Listened, provided feedback and understood my concerns.
Cons: Its good to see multiple providers since its not certain you’d get the one you want so in rotating through them I found that the other provider was not someone I personally found comparable to work with during my pregnancy. She would refer to tests I hadn’t completed (and not believe me or hear me when I said I didn’t), she said I gained too much weight since my last appt (not realizing it had been more weeks than the standard number) and overall rather than giving me options, told stories from her residency about why I should do certain things rather than giving me pros and cons (i.e. someone died of the flu during her residency so one should definitely get a flu shot). I didn’t feel treated with respect by her and at 33 weeks have switched providers. (After doing this I’ve heard at least one other story of this particular doctor being a challenge). Overall she doesn’t seem very passionate about helping women and is going through the motions (I get it but I work a desk job, she’s bringing life into the world).
Though I really liked Dr. Dombo I don’t want to risk having to be with this other provider.

Very nice office with polite staff. Dr. Dombo is the highlight of the office. She was very friendly and easy to talk to which was appreciated considering that I was a new patient. I would recommend her without hesitation. Four stars because I felt ignored by the staff before and after my appointment with the doctor.

This place was so great! I came in to switch birth control methods and they gave me all the options and what would and wouldn’t work for me. This place will be my OB/​GYN when I get pregnant. The office was so nice and clean and up to date on designs and technology.

I needed a good gynecologist and I found the best one ever when I went to this facility. On my first visit, I was immediately greeted by a friendly staff. I was seen by Dr. Dombo. I found her to have a warm and caring personality, a thorough approach to my healthcare, and accurate answers to all of my concerns. The office is clean, modern, and very nicely decorated, and the staff uses the latest technology to record patient information. This doctor is a keeper for me!