MAC Cosmetics

I have never had a positive experience at a MAC. Any MAC. Which sucks because they are the only ones that make a powder foundation that’s actually full coverage, like it claims. Every time that I go, the girl helping me tries to up-​sell me in products… Like $ 75 worth of products! I always come in to get one thing, my powder, and every time I am badgered to buy brushes and primer and brush cleaner yata yata yata! After I decline her trying to sell me a moisturizer that has nothing to do with why I am there, I just get serious attitude the rest of the time!
The last time that I went to buy my Studio Fix powder, I told the girl that I used to be an NC30, but I am not as dark as I used to be due to the weather changes. I thought I would probably be like NC20 or 18. She insisted that based on my skin I was more of an NW. I have been wearing this product for years and have never been an NW. She gives me the NW18 and says that’s my match. Low and behold, as soon as I get home, the NW she gave me was too pink! Shocker! I didn’t even go back to exchange it, because I didn’t want to have to deal with the attitude, the up-​selling, and someone telling me that I am wrong about my own skin tone!
I am out of powder now, which means I have to go back soon, and I am honestly dreading it! I wish there was a way that I could buy MAC at a store other than MAC…

Lucky I love their makeup. Disgusts me that I can’t be comfortable when I walk into this particular store. No greets. I can’t be in and out to purchase one single item. An occasional nice artist other than that everyone is rude and snobby. They’re system is for them to help you and cash you out. But you have to wave someone down to get some attention.

I have had several poor experiences at this location. I have been a loyal customer for years but I will never return to this location. I received a nail polish as a gift and I didn’t care for the color. I went in to exchange it for another color and purchase Christmas presents. The woman I spoke to would not do the even exchange because I didn’t have a receipt. She told me they had no way to look it up without the receipt which is ridiculous because it was in it’s original condition and in the box with the sku. She told me I would have to call customer service and ship it to them in order to do the exchange. Seems very silly for a $ 12 nail polish… So I declined and spent $ 100 on Christmas presents. She was not helpful at all. Frustrated, I spoke to the MAC associates at Nordstrom. They said I should go back and request to speak to a manager because it’s their product and they should be able to do the exchange. So I went back and the manager was equally unhelpful. She said they couldn’t even scan the product which I still can’t believe. I decided to return the $ 100 worth of gifts I purchased in case any of the recipients wanted to exchange the products. I asked for a customer service card and she replied, «I’ll circle it on the bottom of the receipt for you.» I went back to MAC Nordstrom and they exchanged the nail polish without even having their proof of purchase sticker. They scanned the sku because it’s MAC’s universal product (all comes from the same place). I guess the girls at the flagship store didn’t want to bother. Worst customer service ever!!! And if you’re buying products as gifts I’d advise you to do it elsewhere because of their ridiculous return policy and bad attitudes.

I’m not a huge fan of MAC products overall; I only shop there for the occasional lipstick. However, I felt obligated to write a review because of their excellent service. I came in the other day to purchase a lipstick I had looked up online. One of the associates came over and recommended that I try it on just to make sure. I agreed. Thank god, because it looked TERRIBLE. The associate asked me what I didn’t like about it. I told her, and she said «I think I have what you’re looking for.» Two seconds later, she came over with another lipstick. I tried that one on, and it was perfect. I’m so impressed that she had such a great knowledge of her products! That’s something you don’t see everywhere.
I’ll definitely come back.

The most rudest people work at this store. Every time I’ve visited this store no one acknowledges you. I’ve always chalked it up to the store being busy on the weekends but I came to this store this past Thursday evening. There were more workers then there were customers so assumed I’d get better service… NOPE. No one acknowledged me. I stood around waiting for the group of workers to stop talking and help me but that didn’t happen. Another customer walked in and immediately turned to her to ask if she needed help. I walked up to the worker that was left alone and let her know what I was looking for. (Foundation)… I let her know I needed the Studio Tech but forgot what number I used. She was getting impatient (instead of helping me figure out the color I use) so I told her ‘I believe it’s 30 or 32?’ And she said.‘yea. That should work on you’ and just left me there with out saying what she was doing. She came back with the compact and asked me if that is all I needed. I told her ‘nevermind. I’ll got to the biltmore Mac store as they’ll be able to help me out.’ All she said was ‘ok’. No ‘let me test it out. Let’s see what color you actually use’ NOTHING. Just let me walk out of the store. These ladies need to learn how to get there heads out of there asses and actually provide customer service. I will NEVER be back at this store. Ever!

I went here with the intention of purchasing a Teddy brown eye-​liner and a black eye-​liner. They lady who was helping me was nice, friendly, and helpful; I had no issues with her at all. However, when it was time to check-​out and pay for my purchase, I stood there, waiting… and waiting. There was only one lady doing check-​out transactions. I assume that she was a manager or lead because other employees would go to her, asking questions. Whoever she was, she never acknowledged me or the fact that I was standing there, for like, ever. The store was not busy (it was midday, mid-​week), and there was only one person in front of me; the person checking out.
As I stood there, waiting, I happened to recall that I’d recently learned that MAC tests on animals. I proceeded to walk out without making a purchase.
So thanks, MAC at Fashion Square Mall, for making me stand there forever. Otherwise, I would’ve made an unethical purchasing decision.

Ashley did a PHENOMENAL job on my make up. I asked for all neutral colors so I didn’t look like Kylie Jenner and she did what I wanted perfectly. She made a masterpiece on my face in under 20 minutes. I was in and out! Usually it takes 30 – 40 minutes. All employees are very helpful too! Great experience.

Short and simple, this store is always crazy busy, but they do get to you as soon as they can and are pretty good with at least acknowledging you. Especially Julie. She’s usually the first one to greet you from 10’feet away when another employee is right in front of you. She’s super friendly and helpful. I will continue to shop here. And especially this location!

As much as I LOVE my MAC cosmetics, this store is lacking the customer service department. I have shopped here many times and it is always busy which I understand, and that is a good thing for the store but just because they are busy doesn’t give them an excuse to be rude.
Recently I came in on slower Tuesday evening to exchange a lipstick. I saw three associates standing behind the counter talking to each other. I looked up at them as I walked through the door. Not one of them even looked up or stopped talking to each other for a moment. Not the first time this has happened to me here. I thought, whatever and went along looking for lipstick on my own. What really made me angry is that the next three customers who walked in the door were all greeted with a friendly hello and how can I help you. So what was wrong with me? Was it the way I’m dressed? Not MAC enough? Funny because I have come in to this store multiple times with money to spend only to be ignored and walked out. I’ve also been greeted with attitude many times.
I do love MAC cosmetics, especially the lipstick so I can’t so I wouldn’t shop here again. I have had good help by the guys who work at this location but not so much the ladies. I do wish it was a friendlier vibe in this store but maybe that is not the MAC image either. Newsflash MAC of Scottsdale: just because you are busy all the time doesn’t mean you can take customer service for granted. You may be on top now but that does not mean you will be forever. Your product is great but people can take their business elsewhere.

The lady here was super friendly and really knew her stuff. I came here to get some foundation and she found the correct shade as well as teaching me a few tips on highlighting. The rest of the staff were friendly as well and so stylish!!! I was gagging: D Worth the 30 min drive

Last Saturday, I got the $ 50.00 product purchase makeup for an event I had that evening, and the 21-​year-​old who did my makeup did a very average job. She kept telling me she was a perfectionist, but the quality in her work did not show. I’ve had other great experiences with two other artists at this store, so this was my first bad experience.
If you call MAC and ask for the make up with the $ 50.00 product purchase, request an artist that you know will do a good job. MAC will tell you all of their artists are great, but they are not!

This store would Make Anyone Claustrophobic. It’s the size of a closet and filled to the gills with products, people, and noise. Being «next» in line meant watching one customer after another check out before I finally had the privilege of paying. Future MAC purchases will be made at Nordstrom.

I go to Mac regularly but this location was terrible. We waited for about 5 minutes to be helped and then a woman came up and told us that she couldn’t help us because she was in an appointment. We were taken aback because she seemed annoyed that we were even standing there. I told her we were just waiting… We left after that because she had seemed so rude.

I’m a huge Mac fan. In fact, I’d call myself a Mac snob, meaning I only use Mac products if I can help it.
Today I swung by to get a refill on my eyeliner since it is one of the things my face is lost without. This was my first time as this location. It was nice and small but had all the necessary tables, fully stocked and ready to roll.
There was a line when I walked in and I kept reminding myself to stay focused, to only get what I came for. This is usually easier said than done but a very nice girl came out from behind the counter and asked what I needed. I told her and she went and grabbed it for me, easy as that. No pressure to add on anything or get more brushes, she simply rang me up for what I asked for. I know that sounds like a simple thing but usually all these Mac girls have to do is say is Are you sssuuurreeee you don’t need a new eye shadow? And before I know it I’m spending 50 $ so I’m so thankful for and easy in, easy out trip today.

This is a really small MAC store and it got really super crowded with a bunch of teenagers who have no idea what the hell they’re doing there other than to play with makeup.
Aside from the annoying children who wander off into the store, it’s relatively an easy place to get stuff since I was at the mall doing a return for another shop. I’m a Pro member so when I asked them for something specific that they don’t have out on the floor, they went into the back and got it for me. But as a store that can cater to Pro members, it’s a really limited one. I’d rather go to a big stand alone store when I need some stuff that’s not for the masses.
As for customer service… yeah, I can see why a lot of people could be upset or very intimidated because there’s a bunch of people swarming all over the place and making huge purchases which makes it extremely difficult to reach someone for help. Keep in mind that these people are not customer service types, they’re not there to really sell. I mean yes, the ultimate goal is to sell products but they’re creative types. Creative people are not driven for customer service. They sell a product, which is MAC cosmetics, and that sells itself. It’s pretty much take it or leave it… it’s not about service, it’s about product.
This is from someone who’s had to deal with impossible bridezillas for years so I know how demanding «customers» get.

I don’t think I’m gonna write a bad review today, I have just experienced great customer service all over town today!
Went in here because I am a fan of their products, usually their customer service isn’t so great because they get so busy, but this story was nice and mellow and I was helped right away. I didn’t catch her name but she helped me find a great holiday red for my lips and a nice winter frost for my eyes! Also re-​upped on some liquid line and setting spray, love this location and the girls in this store, will definitely be back!

The store is too small. Horrible on a Saturday. The manager is just… no words. They NEVER have what I need. So I have to end up ordering and using my PRO discount online. Mgr states they had to change their inventory over due to a new system. For 3 straight months? They are horrible here. I don’t even bother. I visit the Biltmore location instead.

Oddly I found myself at Scottsdale mall today in need of some new makeup. I went to Sephora and wasn’t even greeted, and it took almost ten minutes of browsing before I was asked if I needed help. Needless to say I bought nothing.
So I walked towards MAC, leery from my last experience there, and what do you know? It was pretty much empty, and once I walked in I got a compliment on my hair, and then my eyebrows from a separate employee within the first two minutes. (Sales tactics probably but hey I’ll take em’!) So I had a nice young guy help me find a few lipsticks to try, and he added a bit of eyeshadow to complete the look and I was nervous about trying a new Rihanna lipstick the swatch was a nude gray brown and he said it might work on me. Well I put it on to make him happy, and was shocked at how much I LOVED the color on me! So that gets a few stars for him putting me out of my comfort zone and helping me find something new I would have NEVER chose for myself.
We played around for at least half an hour and I ended up getting two shades of lipstick and a mascara. I feel better about this location, especially with the guy that was helping me feel so welcome. Maybe the trick is going on a slow Tuesday afternoon?

3÷25÷13
Customer service was OK, but staff dressed in shorts and tees just didn’t sit well with me. (Lower-​end ice cream shops and car wash fundraisers, maybe. Cosmetic shops, no.)
I rarely walk out purchasing anything, since it always seems so busy in here, but I did buy a long-​wearing lipstick ($ 22 with tax, I believe). I don’t like matte finishes, but if ultra long-​wearing is what I desire, then I must take the good with the bad. It made my lips feel sticky each time I smacked them together, but it never came off when I’d accidentally brush a finger across a lip. More importantly, my lips never felt dry (the product contained pomegranate, which the young woman told me was supposed to nourish the lips), although to me, matte finishes ALWAYS make lips LOOK dry. The product looked great the first day I wore it to work, but I haven’t liked how it looked on me (too dark, and hard to apply– it doesn’t glide very smoothly) after that first day. Will try to use it again soon.

How are there no reviews for the MAC store yet?!
I have had my makeup done at 3 different locations: here (twice), Nordstroms & at PV mall. This by far is my fav location. Most recently, I had my makeup done for our 1^st wedding anniversary. My appt was at 5pm & the talented Chanel was my artist. She asked what I was wearing that night for dinner & if I’d like to incorporate those colors into my look. I told her I wanted purple to be the main hue & that I wanted to focus on my eyes with dramatic lashes & go with just a light gloss on my lips.
I swear every artist, & even some customers, who saw me while she was working her magic said it looked amazing! I am not a big makeup girl so I was a lil shocked at 1^st but after a couple minutes, & getting used to all the makeup, I LOVED how it turned out!
For a makeup application you have to buy $ 50 worth of product. I’m lucky if I spend that much, it’s usual around $ 100 for me. I bought the lashes, lipgloss, blush, a set of 5 brushes & she even threw in blot powder for me for FREE because mine broke. Such an awesome chic! To top it off, I was wanting someone to do my hair, nothing over-​the-​top like an updo, just a lil backcombing & add my flower clip for me. Well Chanel called Regis & got me in right after my appt with her. What AMAZING customer service!
Whenever I want/​need my makeup professionally done, there’s no doubt I will make an appt with MAC!