GoWireless – Verizon Wireless Retailer

Arrogant.
I recently purchased a note ii at this store with nice kid as my sales person. I got the phone home and realized the jack was loose. I called verizon and they sent me out a phone in one day, another nice guy and i left him a good review at his call center.
I notice on my new phone my contacts were old and my paid-​for apps were going to charge me to re install. I called verizon and was told that i had the option of going in to a store to update my contacts to the last install/​defective phone. After all, the contacts all went over with the first transfer. Why not the second?
I went in and explained what was going on to fritz. First he said i must have done the transfer wrong. I did it specifically as the phone call guy told me. Fritz said over and over there was nothing he could do, it was up-​to-​date. I said no it wasn’t. Why did everything transfer to the first replacement and not the second (said approximately four times). He finally said «i can transfer over everything from this second phone to the new one». He said that it might duplicate some entries. He then said from across the room «you didn’t say you wanted me to transfer the contacts». Really?
After a long wait, he handed me back the phone. I said «when i bought the defective phone, your store put on a shield as part of my deal, i’d like for you to put one on my new phone». He said no! I could buy one! I then said «are you kidding? You sold me a defective phone, i’ve gone through many inconveniences, i went a week without my contacts and you won’t give me a shield?» he said he could give me one «at a discount».
I went outside, looked at my contacts and there was eight of each duplicated entries. Eight. Now i have to take all of those off. Another inconvenience. Arrogant, vindictive jerk. If you go there, avoid fritz.

Chaz is the MAN!!! He helped my boyfriend get his iPhone 4s before the 5 came out and offered us a buy back program so when the 5 came out 2 months later, they would buy his phone back half priced and only pay for the other half!
The girl that works there, Meagan, is a waste of space and when she tried to help she claimed to have no idea about the program so if you need help go in to Chaz. We had some problems getting the check shipped but they even gave him a temporary phone to borrow until the real check came in. Thank you chaz for all your help!