Broadband Holdings Online

Broadband Holdings is an online, low-​voltage service provider to mixed-​use/​multi-​dwelling property owners ranging from bars to restaurants to hotels to assisted living to apartment communities on behalf of CenturyLink and DirecTV companies. Or, that’s at least what I’ve gathered over the past few years of working with them. You can read more on their website, however.
I moved into my current apartment complex in May 2013. Since then, I’ve had a handful of issues with my TV service provider DirecTV. At the time of my first complaint, my leasing manager gave me a contact number to call for further discussion. I assumed the number was for a DirecTV customer service line. My rep’s name was James. James was very kind and informative regarding all aspects of the issue. I told James that email is the easiest way to communicate any follow up issues. He provided me with his direct email address for future use.
A couple months later, another issue presented itself so I reached out directly to James via email. Yet again, his service was quick and thorough and he remained polite and informative during the process of fixing the issue.
It wasn’t until the third time I reached out to James — this time about a billing issue — that he informed me of his position with Broadband Holdings acting on behalf of DirecTV (so he is not a DirecTV representative). Even so, he was willing to look into my account and locate answers about the billing error.
It’s now December 2015 and I have used James for over two years and I have nothing but pleasant things to say about him! While I might be a pain in his butt every time I contact him, he never makes me feel like I am.
Thank you, Broadband Holdings! Maybe you should train DirecTV’s employees too!