San Lorenzo Floors Abbey Carpet

San Lorenzo Floors’ bid was very competitive, but it is the expert installation and customer service that I came to appreciate the most.
Thank you Christine and staff, we love our beautiful hickory floor.
Tim M & Beth B
Boulder Creek, CA 95 006

I have now worked with Johnny Arbogast & the San Lorenzo flooring team for 2 major flooring projects. The first was in fall of 2013, and involved re-​finishing and staining our existing red oak hardwood floor, and extending that flooring with new wood through the rest of the main living area on the top floor — showing a seamless transition. At the same time, they replaced the carpeting on our stairs, and our downstairs living room. Both projects came out beautifullay. The fall 2013 project was completed promptly on schedule, and everyone working gave us their all.
Late Summer/​Fall 2014, I decided to re-​do the flooring in our bedrooms, putting in brand new wood flooring where ugly old carpet had been. This time we chose to work with pre-​stained wood so we wouldn’t have to work with the extra timeline that is required when working with unfinished wood. Our Nursery was the first project to be completed, followed by our master bedroom and spare bedroom. All the rooms look really great. The installation team was able to create professional transitions from tiled bathroom to wood bedroom, and match nicely to our main living area.
During that same Fall 2014 project, we chose to address a carpeting concern in our downstairs living room, as we wished to put a tile or wood entryway where the doors open to our deck and yard. This would both look nice, and ensure carpet wear by the door wasn’t so much of an issue. We went with a tile, and unfortunately were not happy with the end result. It just felt like it wasn’t quite right. Part of that was the tile choice (my fault) and part was the installer’s use of metal to rim/​transition the tile. The metal rim just made it look a little like a home-​done do-​it-​yourself job. Johnny listened to my concerns and complaints, heard why I wasn’t happy, and chose to go ahead and REDO the entryway project with wood from our upstairs flooring project (and an extra box he had to procure), and covered the cost himself. Not only did he make me feel good — but the entryway now looks amazing! I can’t say enough good things about the entire San Lorenzo flooring team — and about Johnny himself.
Really nice work — and I’ll definitely be using your services again. I’ve recommended your company to all my friends too!

I cannot say enough great things about this business. I recently purchased carpet for my home. I worked with Johnny and Anna. Both of these individuals were fantastic to work with.
When I first went in the store I had no idea what I wanted to buy; I was full of questions. Johnny and Anna were very patient with me. They took the time to find out what my exact needs were and showed me many options.
They were never pushy and wanted to make sure I was going to be happy with my purchase. The time they both took with me was appreciated.
I will be going back to this store for all of my flooring needs. I could not imagine going anywhere else.

We got awesome carpet at a very good price. It feels sooo soft on my bare feet. It’s the first house I have owned so I didn’t really know what to pick but Anna was so friendly and helpful. And the install was super fast! Thanks!

The selection was fabulous. Johnny was very helpful and we found his suggestions regarding color selection to be spot on. The tile and carpet were installed this week, on the days we were told, and beautifully! We are very happy with the end results and found everyone to be helpful and reliable!

We are happy to recommend San Lorenzo Floors Abbey Carpet. We are in the middle of a remodel on a house we purchased in Felton and needed linoleum for a small bathroom and we needed it quickly. Anna was at the helm on Saturday morning when we came in and showed us the linoleum in stock but we had ordered a vanity that had a warm cinnamon color that did not really match what was in stock.
Anna then showed us the remnant stock, which was quite a nice selection, however, it still wasn’t a good match for the vanity. She kept searching and found a remnant that had not yet been priced. She quickly connected with the store owner to get us a price which was about half the retail cost. We could not have been more happy! We were in and out within 30 minutes and walked away with perfect flooring at a discounted price.
I really love it when you get top notch customer service, especially when your purchase is not exactly the highest yield. Thank you to Anna and Johnny and the whole staff for providing a wonderful experience. We will be back!

I was looking to refloor a rental, about 1200 square feet and a friend said San Lorenzo Flooring had been super helpful to her. We were assigned a newbie who really knew nothing about floors and every time we asked her a question, she would walk back to ask the question of the two guys at the desk who were just sitting doing nothing and talking to one another. The newbie meant well, but the answers she brought back were almost useless and it took forever for her to try to convey our question to the guys and then their answer to us. We finally left after about 40 minutes of wasted time. Meanwhile, the two guys at the desk looked amused and never made any effort to help us out. No one else was in the shop. I didn’t buy any flooring from them.

We are legitimate customers and our Unilocal review of San Lorenzo floors keeps getting removed. They did our floors two years ago at a great expense ($ 8,000 for 400 sq ft), and all need to be replaced. They were and cracking along seems within several months of installation. They refused to resolve the problems and would not stand by their product. Very poor workmanship, and it took weeks longer than scheduled to complete the job. This will be removed again, I am sure. Buyer, beware.

I called this company because they did my entire house with carpeting and hardwood floors. I like to keep my work local, but this carpet company never gets back to you. I called once and was told Johnny would call me about my job. Not having heard from him in almost a week, I called again. This time he called and came out to inspect the job, told me the cost and he’d get back to me for the day it would be fixed. No call… so I found another company who came out the next day and it is done already, still with no call from Johnny. Well, «Johnny come lately»…I went elsewhere!

We had a nightmare experience with this company. We ended up in court because their work was so poor we refused to pay them. We hired them to put in hardwood flooring. The workers didn’t even have their own tools and they were borrowing them from my tile guy. They failed to tell me that the sub floor would need to be fixed and leveled before they could start work. They clearly didn’t want to have to wait and come back after I had someone fix the subfloor.
They proceeded to install very thin plywood to the subfloor using staples! Because the subfloor was very uneven, the plywood would not sit flat and made horrendous creaking and cracking noises. I had two general contractors look at it and they both said that the subfloor should have been fixed before putting down the plywood. They also said the plywood is too thin and they should use screws not staples.
We had to hire 2 men to remove the plywood that San Lorenzo put down. It took them more than 2 days because staples were used instead of screws and it cost us over $ 600. They had to pry the plywood up in little chunks because it would just break off around the staples. It was a complete mess. Then, we had to hire a real contractor to properly prepare the subfloor and properly install the plywood underlayment.
Because San Lorenzo has a line in their contract saying they don’t do subfloor work, the judge had to rule for them. Turns out, they had been in court 40 times before! You see the records here…
They apparently are not required to tell us to hire someone to properly prepare the subfloor for installation. You would think anyone with any morals would tell the customer but, they just wanted to get the job done and get out of there.
The job ended up costing us $ 3,100 MORE than it should have and delayed our moving schedule. DO NOT trust this company to install hardwood floors. Hire a real, reputable, general contractor to do the install. Flooring shops hire hacks who do not advise their customers on the correct way to do things and they cut corners by doing things like using cheap plywood and staples instead of real screws that can easily be removed.

This place is «as good as it gets»
We originally walked in looking for carpet pieces for a cat scratcher. We were helped immediately by very friendly people, and told to take what we wanted. No surprise we went back when we wanted to put new lino. in our kitchen and bath. We worked with Johnny, helpful and knowledgeable. Our floor installer was Dan. He was super. His work was well contained in a particular area (had to remove clawfoot tub, sink, and toilet) He was extremely clean and organized. Very thorough in his prep work, and it showed in the beautifully laid flooring. Our house looks fabulous!

We had San Lorenzo Floors install our wood floors in our first home. The floors warped after dropping a vase and immediately drying the area. We were told that we could pay more and have another layer of top product applied, but that’s all they could do. Very rude, bad, bad customer service if you end up having trouble.

San Lorenzo did an excellent job installing hard wood, carpet and vinyl in our vacation home in Aptos. We had an issue relating to a problem which occurred during installation, but they were prompt in addressing it and handled it in a first class manner

We’re very pleased with our SL Abbey Carpet experience! Dan arrived on time and stayed until the job was done! We appreciated having our new flooring installed in only one day! Dan was very polite and considerate. He left everything in pristine condition and the floors look terrific! We definitely recommend SL Abbey Carpet!

Had a second experience with Johnny and the gang at SL Floors as we had our living room and hall carpeted. Johnny came to the house as scheduled with appropriate samples, the crew arrived on time and left the place clean after doing a great job on the install. Good experience all around and good to support a local business.

Ok, here is my best advice for you. RUN AWAY.
Two of my customers have had these guys do their floors and both have swore to never do business with them again.
They have serious problems with their sales people being able to communicate properly.
I will say their installers are good.
The sales lady quoted a price but charged my customer double after the job was done. The other time they had my customer pull up her entire floor for a moisture problem only to find completely dry wood and cement. They were trying to get out of their warranty because the vinyl was coming loose. There is too much competition out there for these guys to act like this.

This place rocks! Great service, great selection as well as knowledgeable and helpful individuals to help you… I’m always in search of great service and knowledge, and I’ve found my flooring shop. I’ve used them for all my retail locations along with personal projects at the house. Check em’ out!

Had a horrible experience with San Lorenzo Floors Abbey Carpet in Scotts Valley. They gave us a huge estimate to install one room of tile (almost $ 5000), so we decided to install the tile ourselves. We bought the tile from them and no one said anything about their return policy. My husband installed the tile and it looks great, but using their space estimate, we had four unopened boxes of tile. I spoke to the owner about returning the unopened boxes since we overbought based on their estimate, and was told they do not take returns unless they install the flooring. He claimed this was on an invoice we don’t have and was EXTREMELY rude when speaking to me. Even asked me at one point if I knew how to read, saying I must be illiterate. There was no attempt to work with me at all. Horrible customer service!

Wanted to share my experience with everyone. I’d HIGHLY recommend them to anyone and use them again in the future! 20 stars from me! I choose San Lorenzo Floors because of the fact that they are run by a local family and I have heard nothing but great things about this company. I just had them install hardwood floors in my Santa Cruz rental property and had a fabulous experience working with this company. They have impeccable customer service, a pretty knowledgeable staff (shout out to Johnny), timeliness and thoroughness.
The fact that they were willing to accommodate my hectic schedule was pretty sweet, and they even had the owner, Christine, come by after the job was done. She came to inspect and she shook my hand afterword and thanked me for my business. You just don’t find personable places with integrity and ethics like these guys anymore. It’s refreshing.

I have consistently had very positive experiences at San Lorenzo Floors. I worked with both Jonny and Omar and both were professional, on time, quick to respond to questions, friendly and honest. Omar is truly a master craftsman at laying, staining, and refinishing wood floors. I would definitely go back to San Lorenzo Floors for future projects.