Kmart

This place is horrible. I was buying an item and the register crashed. On my bank statement I was charged. But was never given a receipt. The item didn’t work and went to return it. They would not take back an item I clearly paid before because they couldn’t find it in the system. That has nothing to do with me and now I’m stuck with an expensive non working item. The service desk was very rude and no other options for their mistake. I’ll never shop there again.

What I just witnessed in this store so what is so wrong with the world. A man, who was obviously on hard times, had purchased a retractable leash for his dog and after using it for a week it became locked up and wouldn’t retract. Of course, most people would have thrown out the receipt in that time. He wanted to exchange the leash for one that worked, they plain out refused. He kept saying he paid cash, they kept asking for his loyalty # and how he paid. It was hard to watch. Most any store will allow an exchange if a receipt isn’t present. Now, this guy either had to walk his dog hunched over or choke him and walk erect.
They have likely not only lost his business, but also mine.

Bleah. Everything that’s bad about big box corporations all conveniently contained under one roof. The only reason KMart gets any stars is because of the employees, who are pretty good. Most of the time they have been friendly and tried to help. But it’s the usual thing: very low wages so high employee turnover, a lot of the time the employees don’t even know what’s stocked on the shelves. i don’t think this is their fault but when a company makes no effort to invest in and keep employees that’s you get. Understaffed. Kinda depressing. And the merchandise… ok well it’s KMart, but you’d hope the stuff would at least come intact in the box. Nope. Multiple times stuff we’ve bought here has come broken in the box, or didn’t come with components it was supposed to have. Most recently bought a set of drinking glasses, they weren’t even matched in the box, they had one glass in that wasn’t the same type. And while you can’t get basic quality from them, you do get a lot of marketing that you dont’ want: every time you stand in line to buy something, the checkout process asks if you want to submit your email (no, thank you), asks you if you want to pay extra for a warranty that the product you’re already paying for will actually work (no, thank you), etc., all of which just makes customers end up standing in line longer. Plus the endless streams of coupons you don’t want («buy 4 bags of cheese doodles and get one free!»). Oh, and even though i’ve always clicked «no» to sharing my email with KMart, they’ve found it anyway, so now i’ve got a bunch of ads for stuff i don’t want i my inbox too. I’ve bought stuff here over the years b/​c it’s cheap, but with having to make so many trips to return things it’s just not worth it. Would rather pay a little more and get something that works the first time.

One star does not do them justice, they don’t deserve any stars. I went in to return an item, the lady was rude, snappy, and reiterated to me that they do not accept returns after 30 days (mine was purchased 20 days ago). I had the pick up slip that clearly stated «keep for refund or exchanges,» but the lady told me they cannot return without the actual invoice. Thank goodness I kept a copy of the invoice on my phone. Good thing their store is empty of customers, I did not see one person in there shopping during my 15 minute return process, their products are cheap and the store is filthy. I hope they get run out of town with their employees’ attitudes and disgusting store. Oh, and during the 15 min return process, they had to have two people figure out how to return something, and kept reiterating to me that they don’t do returns past 30 days (which I told them it wasn’t), and that they don’t refund for shipping (which it didn’t have, I just bought it at a different kmart store), both extremely rude, and one I could only assume was the manager, who didn’t even know what she was doing.

The Kmart in Scotts Valley is plain awful. I have given this store three tries, and I will never go there again. I went to buy slippers that were on sale. They didn’t ring with the sale price listed, so I immediately told the clerk. Rather than calling for assistance or going to look at the pricing herself, she simply stated they weren’t registering correctly. That was my first negative experience. The second time I went to the store to pick up some rainboots that were put on hold. Not only did they NOT hold them for the 24 hours promised, the woman couldn’t be bothered to help me find where they boots would be in the store. After wondering around for twenty minutes, I stumbled upon some rainboots on a high shelf by themselves. For my third experience at this establishment, I went in because I had points that I needed to use. Keep in mind, they never tell you about these points. I bought two items on my points, and upon trying them on at home, decided they weren’t the right fit. I took them back the next day, and there was no issue. I was told I had to use my points up by the end of the month. Fast forward to the next day. I go in to use those points, and they have magically disappeared off my account. The manager was called, and she was extremely rude and unhelpful. I was told simply, «well the points are gone, and you can’t get them back.» The entire incident happened after an employee couldn’t even tell me if they sell irons or not nor whom to ask. I left Kmart that day, and I will never return.

It used to be a place of convenience as we live in the Santa Cruz mountains. As many have said, it takes a long time to check out. Unorganized, dirty, and things can be mislabeled. You should mention your points because they no longer ask you if you would like to use them unless you let them know.

I have been visiting this store for several months since they are located close to my work. My overall experience has been very positive. As long as you do not go there later in the day (lot more traffic in the evenings), the experience is very good. Staff is courteous, returns are handled expeditiously and overall excellent customer experience. Of course, you cannot beat their prices.

Good freaking god, if you want to age 20+ years in one store visit — this Kmart is for you! Ran in to get baby formula, literally took me 30 seconds to find what I needed, but my trip lasted 25 minutes. Only 2 lanes were open on a Saturday afternoon, with 15+ people in each one. On top of that? People were just cutting us all off and checking out at the customer service desk. When it finally came my turn to check out, the cashier didn’t know how to enter my coupons for the formula into the system. She went and told the customer service desk attendant, an Indian guy who happened to be the manager that she needed help, and came back to the register to wait for him. We waited for 5 – 10 minutes as he completed ringing someone up, and then I heard him say «next customer». I turned over to him seeing red and said «No, no next customer, can you come over here and help this cashier so I can leave?» Are you kidding me?! What kind of place is this. Then on top of that, you have to answer a series of questions just to check out about coupons, donating, this and that. I will do the extra 25 minute drive to Target. Now I ****TOTALLY***** understand why most kmarts went out of business.

The staff mean well but it always seems to take twice as long to purchase than it does to shop. I still love the Blue Light Specials. It is a very busy store.

I really don’t care for this store but I will go here if there is only a few things I need so that I don’t have to drive from Felton to Target in Capitola.
This store is a bit cluttered, but it comes in handy for basic home necessities. Also, the beauty dept. is decent. Haven’t checked out the garden center yet but will be soon.

It’s a flipping Kmart and they do what Kmarts do– cheap, convenient and such. I am happy we have it in Scotts Valley so I don’t have to drive to Santa Cruz.

I had an item that I ordered from Kmart, and this was the Store given for on-​line pickup. It is the closest KMart as there are no longer locations in Santa Clara County.
It seems to be smaller than KMarts that I remembered when they were in existence in my area. After passing the gauntlet of charities, and guy standing in front of the entrance trying to sell his cds, we went directly to the customer service desk to stand in line. Long lines are a way of life at a Kmart or Sears. They just are, period. The place looked understaffed (normal) and I wasn’t sure how long it would take to pick up the tools I ordered. Kathleen, the customer service person, helped us out, and was cheerful. I wasn’t expecting anything great to come out of being at KMart, and yet, this person was nice to us. Wow. Thank you, Kathleen.
BTW, I didn’t venture farther into the store than the customer service desk.

I live in San Jose and there is no Kmarts, so my husband and I drove up looking for specific mason jars I wanted.
The store was clean, every employee greeted me and ask if I could use some assistance.
I was happy found some great things…

This store is a joke! I gave 2 stars because they stock basic items. The staff and point of sale system BLOW!!! I waited in 3 separate lines where once it was my turn, I was told «sorry my register is down.» I honestly don’t know why I ever go back! Wishful thinking that they’ve gotten there act together. With Target in Capitola, I’m amazed this store is still open! It’s worth the drive to Target! Great customer service AND always a quick and pleasant check out! Good luck staying open kmart! You’ve seen the last of me!

Had one of the most horrendous shopping experiences at this store today. Took 40 minutes to ring me up at the register.
At first, the cashier made an error with my coupon and had to wait for a manager to void the transaction. Then she tried again a second time with the manager present, and the same problem happened (apparently, it was the computer system). After that, the register crashed and they had to reboot. When it finally rebooted, they rang me up yet again, and something else went wrong! I kept asking how long it was going to take and saying that I could come back later, but they kept reassuring me it would only be a few minutes.
Finally, they gave up and sent me over to another cashier. I couldn’t believe it!!! After all that, I could have just gone to another register! I thought they were keeping me there because they needed my credit card to issue a refund or something. (It was very confusing, and it was unclear what was happening.) But they made me wait, and wait, and WAIT at that register FOR NO APPARENT REASON.
On top of it all, I was with my 1 year old son the whole time. Imagine making a mother wait with her baby for 40 MINUTES just to buy a few items, for absolutely no reason. What a complete and utter lack of courtesy to the customer. I hate that I have to shop here because there’s no other one-​stop-​shop around.

In a bedroom community as grimm as Snots Valley I’m not surprised to find such an abysmal big box as this particular Big K. No wonder the corporate entity that governs this Goliath is on life support .
The first thing you notice is how dark the store looks with its exposed fluorescent bulbs and the cramped merchandise within this example of blue light wonderment.
Its depressing in its own private flavor of awful. If Prozac could solve this depressing shopping experience I’d recommend a double dose. Or maybe I should have taken the double dose, dunno.

It’s K-​Mart, hasn’t changed much since 1980 except they can email you your receipts now, that’s kinda cool. We go there sometimes but try to avoid it, it’s not a happy place. Makes Target look very upscale.

Worst service, looks a mess. I saw many workers running around changing displays. Two cashiers with about ten people in line each. I waited about ten minutes in line and was finally second in line, when the cashiers computer froze. She looked at all of us and told us we would have to get back in line because there were no other cashiers. I call B.S.
maybe the manager could have come and helped.
Luckily CVS across the street sold the same things with better service!

Wow, walking into this store really feels like walking into a small town K-​Mart or tiny Wal-​Mart (not a super Wally world) from 1989. It kinda gives me the chills.
The store is in major need of a renovation and reorganization. It’s usually a mess! Everything about this store just feels dated and cheap and does little to inspire me to shop. Really I just want to get in and get out of this twilight zone as fast as I can and return to the present day.
The staff is nice and tries to be helpful, but they are majorly understaffed. I think what keeps this store in business is the fact that there are no competitors anywhere nearby, so you end up coming here to buy things to save a trip to Santa Cruz, Los Gatos or San Jose.

EW. This place is janky and gross! Since when does Kmart Stores still exist?! I thought they all were forced to shut down. When I was little, I used to come here but I don’t ever remember realizing the quality and service here were THAT bad. When I saw this, I wanted to check it out.
I mean they have the usual stuff, but I wouldn’t suggest buying food from here. Everything seems so dusty! It looks like it has been sitting on the shelves for forever and hadn’t been touched. I mean I guess if I need the common necessities I would purchase it from here, but who knows. The place is a mess! Clothes are unfolded and everywhere. It just looks like a big giant messy room. Nothing looks appealing at all!
Although, I am going to buy ornaments from here JUST because they are extremely cheap and good for decorating my upcoming banquet event. Other than that be aware and careful when coming here.
Also…I felt like this Kmart was too EERIE. If I ever come here again, I am definitely coming with a friend.