Cassidy Insurance Agency

I have been with Cassidy Insurance for at least 10 years now and I am very happy with them. I usually speak to Barbara when I have questions about my auto insurance and she is so nice! She is very caring, professional, and has a great sense of humor making you feel very comfortable. She is available for me almost everytime I have needed her or she calls back in a reasonable amount of time if she isn’t. I am happy that I have been able to maintain a long relationship with them without any hassel.

We had Cassidy as a broker for over 5 years. Barbara the representative with whom we dealt with was TERRIBLE at customer service. She was totally unable to communicate and provide the brokering service that she was employed to do.
In order to get a lower premium, one of the representatives actually told my husband we should leave a vehicle we no longer owned on our policy so as to get a mulit-​car discount-​hello insurance fraud!
Due to Barbara’s incompetence, we had to make repeated requests (via phone, fax and e-​mail) to make any changes to our policy. It was even necessary that we personally provide information to both the lien holder on our new car as well as the DMV-​all things insurance brokers are employed to do on the insured’s behalf.
TERRIBLE customer service. We left Cassidy and went elsewhere after having dealt with the the BS for too many years.

What can I say, they are the best agents we’ve ever had. That includes personal, car, and business insurance. We have several businesses, and several policies. They don’t let me make a mistake and get canceled, they check to see if there are better rates before my policy comes up for renewal, they’ve gone above and beyond what other agents we’ve tried have done. It’s 3^rd generation Cassidy, family run, organized, and professional. What else can I say?