Comfort Suites O’Hare Airport

I cannot believe how horribly I was treated at this hotel. Let me start by saying that I was only staying there b/​c of its proximity to a hospital where a relative was recuperating — so I was really just looking for a place where I could comfortably relax and rest. Unfortunately, things went from bad to worse.
— On day #2 only half the room was cleaned. First thing I saw when I walked in were the open packages from the food I’d eaten the night before in the entry room, untouched.
— On day #3, the key doesn’t work so have to get one from the front desk. When I opened the door, I see the room wasn’t cleaned at all this time. I told the desk manager. He came up and changed the sheets and brought fresh towels. He didn’t clean anything, which was really the most important thing. I asked for a room rate adjustment, which he told me he would give, but would not commit to how much.
— On day #4, I put Do Not Disturb on the door during the night, but removed it when we went for breakfast at 8:45am. Anticipating that the room might not have been cleaned again, I called that evening to inquire. I was told that there was a note in the system saying that my DND was on the door all morning. So once again, no cleaning. The key didn’t work again, so had to go down to the front desk for a new one.
— On day #5 I received the bill under the door that morning — with no adjustments made.
I went to the front desk and spoke with the General Manager. He was nice enough. I requested a rate reduction and late checkout. He apologized, told me he was aware there were issues with my room for the past few days, said he wanted to speak to his staff. We shook hands. An hour or so later, he calls the room to offer me one free day and a 2pm checkout, which I accepted.
At 1:50 there’s a knock on my door. I open it to find a security guard who asks me if I was checking out. I told her that I was… at 2PM! I was horrified. I cannot imagine why on earth anyone would think it necessary to either contact me EARLY or to send SECURITY (vs. just calling the room). Did they think I was dangerous? Needed an escort? They should have been bending over backwards to apologize but instead I am being treated like criminal. This was New Year’s Eve, btw. Happy holidays to me!
When I went to check out, I was told that everything was taken care of so they didn’t give a copy of the bill. As i type this, I dread having to call and ask for it as I’m not 100% that I even got the credit I was promised.
I cannot in good conscience recommend this hotel as my total experience was a big fail. The front desk staff and breakfast crew were very nice — I have no words for management or housekeeping. Three days later and I’m STILL upset about how I was treated. There are other hotels in the area to choose from…

On the evening of the 28^th, I went online and booked a room for your O’Hare Schiller Park location, after hours of delays and finally a cancelled flight. At midnight I rang your hotel to ask if there was a shuttle, as most hotels were running shuttles still due to the delay. I received a rude answer and was told I’d need to take a taxi. After a twenty dollar taxi fare to the hotel, I arrived and was very rudely told they wouldn’t honor my reservation. When I asked the employee (Franscisco) what I should do, he just shrugged his shoulders. I asked the manager (Justin) if there were other choice hotels with availability and if they could shuttle us (there were about 6 of us stood there then) to another location, he told us he didn’t know and it wasn’t his problem. When I then asked what we were supposed to do he said it wasn’t his problem, go back to the hotel. I asked them why they confirmed and why they didn’t ring. Another employee (Jackie) piped up and told me they overbooked 100 (!!!) rooms, did I expect them to call 100 people? Quite frankly yes I did expect them to call us. Finally, I confirmed they wouldn’t be charging us for this non-​sense. I was guaranteed I wouldn’t be charged. Guess what, this morning I was charged for the room. This is honestly the worst experience I have ever had in my life. Their customer service was horrible and I am (and will be) sure to tell everyone I meet.

Room was large, but it could have been cleaner. The carpet was sticky and my sheets had what looked like jelly stains on them. Ok for the price but not great.

It would have been 0 stars if I could have given it that. I will tell you everything that was wrong.
1) the bathroom was filthy. The floor had a soap wrapper in the ground, from previous guest. The floor itself was dirty, poorly moped. The shower head was gross. The fan/​vent above the shower head was so cakes with dust it was sad. Then we noticed our towels had black streaks on them, as if the were ran over or something.
Then we noticed a stain on our comforter that looked like coffee. (I hope) lastly, I went to make coffee and there was an old coffee filter used in the coffee maker. It STANK!!! So disappointed here. Lao the bar in the hotel closes at 12 fyi

The general manager is a gem. Soft spoken and professional. The front desk staff? Wonderful. This is a 1 star review on behalf of one of their shuttle drivers whose aggressive driving almost crashed into me. He continued to drive aggressively. And was unapologetic. DO NOT UTILIZE THEIR COMPLIMENTARY SHUTTLE SERVICE IF THE DRIVER IN MY POSTED PICTURE IS DRIVING. he is a danger to those on the road.

Entire staff has ADD but very friendly. Room was relatively clean. But staff never cleaned the counters of any of the cabinets or nightstands. Coffee maker didn’t work and it took forever to get a new one. The A/​C unit sounded like a bird was stuck in there and maintenance man stated there was nothing he could do about it… it was right next to my bed… argh An April 2015 HBO TV guide was sent to me when I found that I had an July. 2015 it was Aug. 1^st when we checked in. Every day they came VERY late to clean the rooms. A power outage on the last night sent the entire hotel staff into a tailspin. The WiFi was sporadic at best. I asked on the last night (to be ecologically correct) to have the sheets changed. I could still see the stain from my makeup on the pillow case when we re-​entered the room after it took them until 7 pm to clean the room… would not recommend this hotel to anyone. In the only bright spot. when the front desk clerk asked how our stay was. I explained and he gave us a 25% discount.

Very Happy And Very Please With our stay here at comfort Inn. Great place, clean, great employees, great breakfast (always plentiful), peaceful quite atmosphere, wonderful view. Thank you JESUS!

Very clean, very large rooms, reasonably priced. The staff was friendly, and the breakfast was tasty and varied day to day. The neighborhood is safe, and there is a grocery store and restaurants within walking distance. The hotel shuttle will take you to the Blue Line. Keep in mind, downtown by train is about 45 minutes, and if the shuttle has to take someone to/​from the airport first, your commute could be an hour and a half or longer. Also, request a room on the fourth floor or higher, especially on the weekend. Otherwise the music from the parties in the ballrooms will be right in your suite.

My husband and I have stayed at this Comfort Suites twice with our 4 small daughters. Each time we’ve stayed in a double bed suite with a separate seating area which includes a pull out bed. The staff have always been very helpful and accommodating to our needs. The rooms were spotless and the beds are some of the most comfortable around.
I agree with other Unilocalers regarding parking being a little spotty but overall not terribly difficult. The only other reason for the 3 stars would be for the complimentary breakfast. We were only given a voucher for 2 breakfasts, although there was clearly more than 2 of us staying in the room. Those 2 qualms aside, I’d definitely recommend this hotel.

Due to the infamous ORD flight cancellations we had the opportunity to stay here for a night. Despite the sudden influx of new guests and there being three weddings at the location the front desk staff was very friendly, accommodating and helpful. The room was clean and comfortable. We had room service and both agreed it was very good, reasonably priced and arrived quickly. While we didn’t pay for the room, the price seems reasonable. Despite there being loud music from the weddings just below us it didn’t bother us much and there wasn’t a lot of noise from other rooms. Overall we wouldn’t mind being stuck here again.

I gave this place 5 stars before and if I could… I’d give them 10 this time. this time I booked thru Orbitz… and once again I landed early and asked for early check-in…within minutes I paid for the upgrade for the room with a jacuzzi tub and was snug in my room… or should I say two large rooms and a bathroom bigger than my bedroom at home… I didn’t think my stay could be better than last time and voila! asked if I could check out late to avoid hanging out at the airport and was asked what time I’d like to check out… they gave me an extra hour… I really love the staff at this place… only thing that could get better is the breakfast… but hey, it’s complimentary so who’s to complain… lol. love love love love love this place!

First impression: Excellent! While situated in an area that’s not exactly shiny looking, the hotel itself looks fantastic! This is our first night, and our check in was painless. Nice respite from all the toll roads getting into this place (seriously, what gives?!)

My airline put me here overnight after canceling my flight. It’s what you would expect from a free night at a hotel. It’s not top of the line but it was clean and moderately comfortable. I was able to get a good night’s rest. The only compliant I have is that the coffee in the lobby wasn’t refreshed in the morning. They offer free breakfast but it started just when I had to catch the shuttle bus back to the airport (6am). That’s too early for me to eat anyway but it would have been nice to have had a cup of coffee. The coffee station was a mess and I could tell it was leftover coffee from the day before.

This place is fairly new, nice big suite, complimentary breakfast and shuttle to the airport, friendly staff.

While I really did like the hotel room itself I have to warn guests who are considering staying here that they ask for a room on the 4^th floor or above. During our 2^nd night there was a party was happening in the lounge directly below our 2^nd floor room. It went on for so long we eventually called the front desk and they moved us to the 4^th floor. We appreciated they move, as there was a wedding and another party the night after.
The rooms are older looking, but very clean and spacious. Shirley, the woman who drove around the complimentary shuttle, was hilarious. We appreciated the service which takes you to the airport, the convention centre, etc. free of charge.
If I had to stay just outside of Chicago I would stay here again, the drive in to Navy Pier only took me 22 minutes both days.

Worth the money you pay. I say that upfront because if you expect value for what you pay, you get it.
Traveled with an adult rugby team and had super cheap rooms with a hot breakfast included. Rooms were clean, staff was friendly, and location was easy access to many things.
If you aren’t expecting fancy, this is the spot!

Be aware! During the night, there is going to be a party downstairs with a DJ and your water bottle will keep vibrating the until 4 AM as if there is an earthquake because of the bass noise from the party.
You will not be able to sleep and will need to deal with the most awful staff I have ever seen in my life.

We got a room bigger than my first apartment (living room, king-​size bed, jacuzzi tub, 2 closets) for $ 85/​night, and while it looked like the 70’s threw up inside, it was relatively clean and comfortable. Free shuttle to the airport got us there in plenty of time and the complementary breakfast was actually kind of impressive. Endless coffee, juice, breads, eggs, biscuits and sausage gravy, and a waffle iron for DIY purposes.
If American Airlines screwed you and you’re going to miss your connecting flight so you’re stuck in Chicago for an evening, this place is a good bet.

The low price of this hotel was a steal for the quality, booked on Orbitz. My boyfriend and I stayed here the night before we had an early flight out of O’Hare. It had some poor reviews online, so we were nervous at first, but we were very happy with our stay.
The hotel was very nice and clean, from the lobby to our room, and the staff was friendly. Our room was a very nice suite, with a sitting room (tv, pull out couch, and desk) plus a bedroom area (large tv, king size bed). There was a microwave and mini fridge in the room (without us asking for it!). WiFi was free, there was a very nice free continental breakfast (with fresh fruit, yogurt, bagels, juice, coffee, etc — not just cereal and pastries), and a free airport shuttle that took just 15 minutes to our terminal. And being so close to the airport, it was nice we didn’t hear airplanes all night long. We ate at the restaurant in the hotel for dinner. It was just ok — standard sports bar type fare.
I would definitely recommend this hotel if you need to be near O’Hare airport. It would be great for a family too, with the sizable clean rooms and breakfast.
It’s also very close to the airport rental cars — we had a $ 15 cab ride from our rental car return to the hotel.

The hotel accomodations were completely fine. I stayed for 4 nights during the week. The airport is about 20 minutes away and the Comfort Suites shuttle runs continuously. The front desk clerks were pleasant and hellpful. The parking lot is quite full in the evenings, but all the spots are well lit.
The restaurant attached to the hotel is decent at best. The menu is limited. I ate there out of laziness. It’s convenient to grab a drink and a quick bite of bar food, but if you want a satisfying meal, there are plenty of good options a short drive away (consult Unilocal when you are ready to eat).