Chase Bank

Terrible service. Waited an hour to get a lost card replaced. No sense of urgency in this branch.

Went to the Schiller Park Chase today to try to open a checking/​savings account because I received a promotional flyer in the mail. There was only one other customer in line ahead of me (with 2 associates already assisting other customers). Shortly after I arrived, one of the associates took the person ahead of me, so I would be next. Then I waited. And waited. And waited some more. Over 20 minutes pass and I am still waiting, so I left. One of the bank supervisors said that someone could help me as I was already leaving, but I was tired of waiting… and if it takes them THAT long to do anything, I wouldn’t want to waste my time there anyway. I am currently a Bank of America customer, and it looks like I am remaining a Bank of America customer.

I closed my business checking account so I didn’t qualify to have a premium personal account. They started charging me $ 20 each month instead of $ 12. The website says $ 12, when I was opening this account It was mentioned $ 12 but they deiced to charge me $ 20 without any notice.

Compared to TCF this bank is phenomenal. I don’t see any funky charges on my account like I would have on my other banks.

I have to admit I was skeptical about moving to Chase Bank but I am so happy that I did. They treat you like royalty and truely want to help you with all your banking needs. I have to give Monica 5 stars for helping me to chose the right accounts for my needs and advising me about my condo business account. The bankers and tellers at this bank are very professional. No bank I have been in compares to Chase!

I hated Chase when they first took over my Bank One which ate up my Bank of Chicago. I still hold onto my Bank One card with the Chicago skyline on it for dear life by the way. It’s expired but that’s completely besides the point.
The point it, while in California it’s impossible to try to deposit funds into a bank that’s over 2,000 miles away so one of the bankers sent me a ton of bank by mail envelopes so I’d never have to drag myself to a currency exchange and get some of my precious money taken away from me as convenience fees.
What’s more exciting is when I walked into a branch location today, the customer service agent took an old ATM card of mine, readjusted my PIN number, told me about a new checking account I’m eligible for now and sent me more bank by mail envelopes.
Well Chase Bank, WaMu may be holding onto their ankles, but I’m certainly happy with you!