Enterprise Rent-A-Car

I’d give top marks but only God is perfect. Jody and her team come pretty close! While the office is crowded, parking difficult, and no late Saturday hours a challenge, Jody’s take charge attitude is efficient and contagious. I’ve been a annual customer for a few years now and wouldn’t go any other place.

I always have a wonderful experience at this location! They provided me a great minivan for our spring break vacation. Ms. Jodi always has a welcoming attitude! Thanks, Enterprise!

We showed up a little past noon for our noon rental only to find that they close at noon on Saturdays. The assistant manager, Travis, couldn’t let us in for security reasons but was kind enough to make arrangements for us to pick up a car in New Braunfels adding a free upgrade for our trouble.
The reservation system shouldn’t allow bookings for the same time the place closes, but Travis made it right. Well done.

I had the best-​ever experience during my visit to San Antonio. My mom’s car needed maintenance work so we drove it to Gillman Subaru and had to get a rental. Enterprise Rent-​A-​Car picked us up at Gillman and drove us to their offices where I was given a nice, economical car. The best part was dealing with Jody who is the nicest, most professional agent I have ever had the pleasure of meeting. She was thorough in explaining to me their policies and didn’t try to upsell me a more expensive rental. She did sell me the insurance policy but explained it so well and without sounding like a «sales person». I’m so glad I ran into her instead of the typical rental car agents who always seem less than honest. I didn’t feel like I’d been taken advantage of or been sold something I didn’t really want or need. I hope Jody is recognized and rewarded by management for her outstanding qualities. I’ll definitely be coming back to rent cars from you in the future. Sincerely, a Truly Satisfied Customer.

Every time I’ve rented a vehicle here the service has been fine, however as I stopped in this morning to drop off my vehicle for repair and pickup my rental on my way to work, I was quite irritated as I waited for the clerk that was ‘assisting’ me to take 3 phone calls, stop and have conversations with other employees regarding other issues that needed to be handled. So I’ve waited 15 minutes for them to tell me they have NO cars available but I could come back this afternoon… Where is the customer service? How do you have a reservation only to be told there are no cars available? How are you a rental care agency with no rental cars???

We rented a car to make a road trip instead of using our own. Was a great experience. Everyone here was very helpful and they wait on you quickly and with great manners. The price was good. Our car was clean. We even were able to get a bigger car for only $ 2 more dollars a day. Not sure if we will need to rent another car but would return here if we do.

Made a mistake but immediately corrected it and gave me a discount.

Great service every time I go there with family for long trips. Good cars too, no issues at all.

I rent a car from this location for work about every other week and feel pretty well qualified to give them an honest review.
One thing to note… they’re co-​located with a body shop. So on any given morning at least 50% of your fellow patrons will have recently been in a car wreck. And that can put folks into a seriously cranky mood.
I always book online and they’ve always had a car ready for me very quickly. And on returns I’ve never had an issue with damage, fuel level, late fees or any of the other profit centers you see from folks in any kind of rental business.
Why not 5 stars? The overall appearance of the place could use some sparking up. Actually, that’s being kind. The carpet in there looks like it came out of a fraternity house. If you sat down on it you might very well end up with an unplanned pregnancy.
But if you can get past that, you can bet on a good car at a fair price with few hassles. And in the car rental business that makes me a fan.