Dairy Queen

The absolute slowest and worst customer service I’ve experienced in fast food. We’ve visited this DQ more than once and for ordering one burger and fries, we have to wait 10 – 15 mins each time. I recommend avoiding this one.

I have tried several times to give this place a chance, but I’ve been here NUMEROUS times, and they have disappointed me EVERY SINGLE TIME. Half of the time, they are out of the main ingredients for their blizzards, ex: cookie dough, oreos, etc. The staff is ALWAYS very nice, but I almost feel as though they need to post the things they ACTUALLY have, versus what they are SUPPOSED to have. It is a huge disappointment to have your order in mind, only to find out you have to change it.

My family goes to this DQ often and have usually been happy with the food and service. However, on a recent visit my wife asked for water with her meal and we were told that the only water they would provide is bottled and costs about $ 1. How ridiculous is this?! Since when do you have to pay for water at a restaurant?! The management of this restaurant needs to rethink such a stupid policy and offer free water when requested.

We got the nacho deluxe, grilled chicken sandwich, and 2 Brownie cookie dough smash blizzards. The price was decent-​a little high for just those 4 things… I give it 3 stars simply because we always have to wait a long time in drive thru, not so fast fast food. On top of that their quality is decent. I give it 3 stars. Go inside if you want faster service.

The food does sometimes take a little longer to come out but the staff is very attentive and all the desserts are on point. I tried the new brownie bake last time i stopped in after one of the managers, Oscar, suggested it, and it was delicious. It was like a lava cake in brownie form served with hot fudge and ice cream.

Got there at 9:50 PM on Monday night. Door was locked… the person at the door said they close at 9:45 but the drive thru was open till 10. Promised to bring the kids a couple of hot fudge sundaes. I got back in the car and went to drive thru. There was one car in front of me at the window. While in the drive thru waiting at the order sign they turned the lights off on the order sign at 9:55. No one responded. I pulled up at the window and they all ignored me. Would not even come to the window. Went back home to kids and said I was sorry could not get them the Ice cream. What sorry people do they have working there??? Will never ever go back. Hope the owner reads this and addresses the issue with his employees and manager.

Order was $ 31.00…still didn’t get the burgers made. correctly… ordered a tropical blizzard and got plain ice cream… ordered a banana split blizzard got it correct except everything for my tropical blizzard was in it as well… not to mention the 30 + minutes of my time I can’t get back waiting for an incorrect order. Not again!!!

The drive thru line is so unorganized. Made our older and the receipt in, the bad had the correct order. Although, in the bad it was totally different. The manager was on lunch. When I asked, to have my food he reprimanded his employee right in front of The guest a little unprofessional.
The inside was clean although the staff that was just standing around was a major turn off because the fact that food was already complete and people were still waiting around to receive their food.
It was even more gross when I noticed that some of the cooks were not wearing gloves.

The drive thru window is not situated well. It only allows two or three cars to be in line before the line either spills out onto the 78 or you have to block incoming traffic. My son and husband were happy with their blizzards. We were very disappointed they did not have cherry or butterscotch dipped cones. Only chocolate. Sad! I don’t know if they are just out or if they only carry chocolate. Also, my husband got me a julius and I could not tell what flavor it was. I love Orange Julius but its crazy how the flavor and consistency varies each time I order it. It all depends on who is preparing it. Today’s piña colada julius had a nice creamy consistency but was so bland that I could not tell what flavor it was. Meh.

This place is usually packed! I have tried both the drive thru and dined in. The fine in experience was decent. Our order was correct and the inside of this place is always nice and clean. The issue I have when I go through the drive thru is that by the time I get my ice cream it’s already melting. This wouldn’t really be an issue if the ice cream was for me, but it’s for my daughter. I don’t even like her eating in my car but when she’s been good I like to reward her, so if that means picking up an ice cream on the way home so be it. The issue comes in to place when they hand me a melting chocolate dipped ice cream cone. I then have two choices. 1 is to hand a 4 year old the melting cone which is always, without a doubt, a disaster. or 2 to try to eat the melting parts before I hand her the cone (except the issue then becomes that I will have to bite into the chocolate in order to get to the melting part. If I go with option 1 my daughters outfit and car will be dirty and if I go with option 2 my daughter will start complaining about not getting all the chocolate. So when I receive a melting cone I immediately get in a bad mood. They should wait to make ice cream orders until the customer is at the window. I don’t think the employees have young kids they take out for ice cream… Otherwise they would know.

21 minutes for a kids meal and a burger is excessive to me. When I went in to see what the problem was (especially since I was the only parked car and they weren’t busy), the manager was rude. Won’t be back.

The slowest option in all of Schertz/​Cibolo. Seriously, how long does it take to make a handful of blizzards?! 15 minutes. That is the correct answer. Two blizzards, 15 minutes. The ONLY reason I still come to this place is because the wife makes me. I could have milked a cow and used that milk to make my own ice cream by hand in less time than they took to crap out two blizzards into our cups.

My grandfather owned the texaco by the vfw in the early 70’s.we used to eat here then walk into the old drive in
cool to bring my kids here. oh and the
«fast food» chain.period.

The Good. Dairy Queen’s environment and selection of wonderful desserts. This place’s appearance is improved greatly over the years.
— Staying positive.

Maybe I shouldn’t go to fast food anymore. Hmmm. But when I thought about where I could grab some awesome ice cream for my niece and nephews, Dairy Queen came to mind. Don’t get me wrong the product tastes amazing. I don’t know if i have the tolerance to deal with the customer service of fast food.
I worked fast food when I was a teen. At one point I even applied for a job at DQ. In this experience there was an old female who just couldn’t get it together. I am not sure if something was wrong with her but before I ordered i hope the 16y/​o dude would ring me up.
After waiting what seemed like forever for my Blizzard, I was ready to be out.

This dairy queen has improved so much. Respect to whoever is responsible for turning this place around. The employees are all polite and they keep the dining room clean. That is huge to me because it’s never pleasant when you sit at a table and your arm sticks to it… Yuck! Not only that but every time I go they always have what I ask for. Amazing… I remember a few years ago everytime I came hear they always had some issue. Twice they ran out of ice cream! Unbelievable right. I remember one time I was really craving a snickers blizzard. I went on four seperate occasions and every time they would say they were out of snicker bars. So I finally walked across the street bought my own snicker bar and had them make me my blizzard. They have really come a long way. It’s a good thing for their sake I didn’t know about Unilocal back then… lol

I’m not sure who the shift manager was at 8:00 PM on Sunday, April 21^st, but Dairy Queen was not being ran smoothly when I visited. I just came through the Drive-​Thru, so my scope was pretty limited. However, the line of vehicles trying to order food was ridiculous. A couple times I thought it was going to cause a car accident on the road.
I wouldn’t have minded the line if DQ was just the popular place to go, but that wasn’t why the line was long. The girl working the register was inept. She couldn’t multi-​task and her co-​workers weren’t helping anything.
After waiting in the Drive-​Thru line for 20 minutes to get my Dipped Cone, I noticed a line of blizzards, cones, sundaes, etc… all lined up, waiting to be given to the vehicles behind me, but because the employee was moving so slowly the ice cream dishes were sitting there melting instead.
Sad day for DQ of Schertz, I won’t be returning. Unless of course, my dog wants one of the free «puppy cups» that they give out when your dog comes through the Drive-​Thru.

This is the fastest DQ I think I’ve ever been to. There were 3 cars in front of me in drive thru and I was ordering a meal so I figured I’d be waiting for at least 15 mins if not more because the inside was pretty packet too. Surprisingly from the time I placed my order to the time I was driving away with it was only about 5 mins!
The girl at the window noticed the ice cream I ordered was for my dog and gave me extra napkins. Very good customer service! Most fast food places aren’t that observant, especially drive thrus.

I have nothing but love for this place. It’s a bit of a throwback to when Schertz wasn’t a suburb of San Antonio.
On any given Friday you see families packed in here before and after a Steele game. Weekends are pretty busy too. It isn’t fast food — it’s an outing.
The recently remodeled — a complete gutting from the studs up. While the new design has solved some of the electrical issues that frequently popped up, a lot of that 80s charm is gone. Even the sign outside is now a flashy electrical job, which pulls it down a bit.

Second time I’ve gone in their and the blizzard machine down.
Note to self: Don’t get blizzards from here. If you do make sure the machine has been running for a while to get soft serve ice cream down to blizzard temp otherwise your blizzards will be melty slosh ice cream.