Christian Brothers Automotive

What a great place. We came in to try to take an O2 sensor off that was pretty much stuck on.
Without any hesitation and without an appointment on a Friday, they said they would see if they could fix it.
After about half an hour they were done.
Friendly staff and quick.
We will be back again.

This is the first time I have ever posted a complaint on a business but, I feel I have been scammed by Christian Bothers Automotive in Schertz TX. My Ford F250 front right brake caliper locked up on FM 78 close to Christian Bothers Automotive. I pulled in and had them take a look at the truck and do the repairs. They called the next day for me to pick it up. The bill total was $ 345.57 for replacing the caliper and flushing the brakes. The charge for the caliper part alone was $ 154.01. I asked the sales rep for the part number of the caliper so I could replace the other side with the same part. He gave me the part number 0018 – 5023 and said the part came from O’Reily’s Auto Parts. I looked up this part when I got home to find the cost was only $ 62.99. I can understand a Mark Up on the part, BUT 140%!!! I called the Shop manager hoping they made an error on my bill. The Manager told me this was a standard mark up for the industry. He even tried to justify it by comparing a retail store marking up fountain drinks. Hello Retail stores don’t charge $ 100.00 an hour for labor. He even stated they only make a 5% profit on any repair, seriously!!! You get a part for $ 63.00, maybe $ 5.00 for brake fluid, you pay a mechanic $ 25.00 an Hour. Then you charge me $ 345.57 and you say you only make a 5% profit. The manager continued to try and justify this outrageous mark-​up on this part and refused to make this right. They label and market themselves Christians but do not practice what they preach!

Clean facility with courteous service. I brought my car in for a brake diagnosis. It took about an hour and a half so I decided to wait in their nice waiting room with leather sofas.
The diagnosis was no charge. They also have a free shuttle service back to your home if you had to wait all day. Based on this initial service, I would definitely come back. They seem very honest.

Great customer service. Everyone was extremely nice. They gave me an estimate and I called around to make sure I was getting a fair price. The dealership quoted me $ 150 less, and they price matched for me and were finished with my car the same day.
I had a carseat in my car and one of the employees came with me to drive my own car home and he just took the car from my house so I wouldn’t have to transfer my carseat. So nice!

These guys are friendly, polite, and great at what they do. They’re extremely understanding and helpful. I took my car in to get inspected last week and they pulled it in and had it finished within 30 minutes. I also had some other car trouble yesterday. I had to have a friend pick me up and the guys were pulling my car in before we even left the parking lot! My husband and I were also very pleased with the total cost of repairs my car needed. I am so thankful for Christian Brothers, I wouldn’t go anywhere else!

They were honest, fairly priced and didn’t waste time with trying to up sell anything. They also stand behind their work.