Grimmer’s Service

I found a nail in my tire and I wanted to see if I could get it patch. Unilocal this place and saw great reviews. Drop in and asked if they could help. This is where it went downhill. The gentleman said yes because we got a solid 20 minutes before closing. 20 minutes is more then enough time for a certificate tech with the right tools. It’s taking the wheel off the car, the tire off, patch from the inside, put the tire back on the wheel, check for leaks, then put the wheel back on the car and receive payment. Happy customer. Paid technician.
What really got me was when he saw the car. It’s an older use BMW. He totally flip his tone and said that they can’t touch BMW because of the risk. I ask where else I could get this taken care of and he basically shrug his shoulder, went to wash his hand and told me that I should know it since I bought the car and walked away from me. I was standing in shock in the waiting area. That level of professional and customer service was uncalled for.
I would totally understand if he come off as… we don’t have BMW trained technician for the job and I don’t know where you could go for help. This is the first time I own a BMW. I am going thru a learning curve myself. However, as I was driving away… I saw a supercharge Cadillac coup on the hoist which to me stand on par with any BMW brand. I felt that I was stereotype/​prejudged. I understand the need for mom and pop shop. I want to give them business and be a returning customer.
The sense of urgency of having to drive my car with a nail in the tire which put everyone on the road in danger did not sit well as I have to search around the area again. Lucky I found a BMW dealership not that far away. I am new to the area.
I hope that others will have a better experiences at this place and will get the help/​service/​customer relation they need. I didn’t. Thank you.

Just left Grimmers after getting an oil change on our long drive to NH. They are so nice there!!! They came recommended by my fiancé’s uncle and we are so glad we went there. They do a fast, quality job and are incredibly personable. All the guys there were chatting with us and making jokes, it was a very pleasant experience. Wish we had a Grimmers where we’ll be moving because I would go here for everything if I could.

Good family vibe. Clean, friendly and pretty darn quick. If you want a place to trust your car in the 219, it’s Grimmers.

They are the best in the region. Their staff is always so friendly and they are speedy. This is the only place I trust for an oil change!

Super quick, convenient, nice staff, normal prices. Has everything I am looking for. Bonus: you don’t even have to get out of your car and you are normally in and out within 8min. I wish they were open a little later on the weekdays. I have tried after 5 and they are closed. If I need a weekend oil change it is just perfect :)
Plus it is right out

These guys are seriously a lifesaver.
I was on a roadtrip home with my mother and sister and because of some really bad weather we had gotten all sorts of ice and snow stuck up under our car causing it to become unbalanced (we didn’t know this at the time) so we couldn’t drive more than 30mph and we had a long way to go.
So he offered to let us park our car in the shop so it could thaw overnight. We took him up on his over and stayed at the motel across the street. It was good to go in the morning. He didn’t charge us a thing so I’m writing this review as a thank you for his kindness.
Thank you so much :)