Wise Equipment and Rental

Like many people, you may have come across wise sales on the internet as a place to buy a Honda generator. Their site seems good and their prices are good also — but that’s the hook.
Any experience I had with them on the phone was rushed/​rude. They claimed the EU2000 was in stock, but later I come to find out it was not. They claimed some hurricane (which I googled and was not real) hit and they needed to give those customers priority. This is 2 weeks after they charged my credit card.
The worse part is when my EU2000 did arrive, it seemed as if the box was opened and the unit was run — the unit was full of oil — which per Honda (and any other generator I ever received) should not be the case. I have 4 generators (including another Honda EU2000) and none of them were shipped with oil in the engine.
I called to discuss and they refused to help me or exchange it. Needless to say the problem was taken to my credit card company for the seller fraudulently sold me a used unit that was supposed to be new.
Stay away form these folks if you are an online buyer! Look at their BBB score — over 40 negative reviews there also. Honda should be removing them as an approved dealer.

Please stay away and avoid any frustration. This guys are running a ponzi scheme I suspect, they take your money and use it to buy other orders. I’m fighting to get my money back of an order ($ 990.00) that I never received or an item that they never had. It is too bad I can’t leave «0» stars

Having just read the reviews I now understand. Rude, Arrogant, unnecessarily unhelpful.
I bought a mower from this outfit last year cause the price was great and it was in stock. I picked it up myself and hopefully since it’s a Honda I will never have to set foot on their property again.
I called them today to get a little information about a neighboring business. Was told they didn’t know anything about it! They suggested I go there and ask I person, which I had planned to do. Just to cover all the bases, I googled again under different criteria, I unknowingly got a different number for Wise listed under E Z Landscaping.
Asking the same question, the asshole I had just talked to tells me quite calling and dot own legwork. How was I to know it’s the same company???

I would say ZERO STARS as well.
I ordered a Honda generator from Wise. At the time they said it would be shipped within the week. A week later I called and it was said to be delayed, a week later another call, another delay, I cancelled the order. At that time they said it would take a few days for it to come off my Credit Card. I called them back about a week later saying it was still on the card. The response was it a third party thing they could do nothing. I had to file a complaint with my bank to get it taken off. After I cancelled I ordered the same machine from a LA generator company I got it 4 days later, via Fedex ground delivered to my door for free and it was $ 100 cheaper.

I was ready to buy a Simplicity riding mower, blower attachment, gas trimmer, and hedger for my new home. Over $ 5k of equipment. These guy barely wanted to give me the time of day, let alone offer some sort of discount. I guess I’ll bring my business to a John Deere dealer instead. Don’t go here if you want any sort of respect.

I purchased a generator from this company and it was delivered with a broken ignition wiring harness. I had to take it to a separate dealer to have it checked and had to pay out of pocket to have them inspect it. After returning it to them, they said that they would have to check to see the problem which was ridiculous considering that I had provided them with the full description and broken parts in a bag taped to the generator when returned. They would not process a refund at that time in order to «give their technician time to evaluate it.» After 7 phone calls and 3+ weeks of waiting, I have still NOT received my refund of $ 1,103.38!!! I wouldn’t buy a screw from them and expect to receive any reliable or honorable service from this company. This was an online purchase and shipping back to them (which they wouldn’t pay for) was more than $ 100! So a broken generator, bad service, bad management and an overall terrible experience. AVOID THEM!

Get that damn Generator to Eddie Ifft ASAP.

Infinite negative stars would be more appropriate for these thieves.
I purchased a new Honda EU2000i generator form their other (AKA) company
on 12/​04/​2014. After 18 days they still had not shipped and told me they were out of stock. In the mean time I called several on several occasions to inquire about delivery. They kept leading me on with the explanation — they expected the shipment to come in any day and they would send me one. I finally gave up and cancelled with Gary and was promised a full refund by on 12/​22/​2014. Since then I have called numerous times and spoken to Gary, Dennis and Dorothy inquiring about a refund and have repeatedly been promised a full refund to no avail. Last week on the 15^th or 16^th I spoke with Gary who informed me he spoke with the credit card company and promised he took care of it. He even gave me a fraudulent transaction number and assured me my refund was taken care of. As of today (1−21−15) I still have not received a refund. I called back today (1−21−15) and spoke to Dennis (Manager) who informed me there was nothing he could do for me and I should do a charge-​back with my credit card. I have started the credit charge-​back process and currently it is pending a 15 day waiting period. Do not deal with these guys, they are thieves.

Terrible customer service. Ordered and paid for generator in November. Still waiting on it in Jan. I have been calling every week. Today, I spoke to Andy and asked to speak to supervisor. She said she would not transfer me but would be glad to cancel my order. Excellent suggestion! Glad she recommended that and glad Wise has her as an employee and not my company. I dont need my company giving bad customer service. Purchased 1000 generator elsewhere!

I ordered a Generac 7KW generator for $ 1861 on 12÷8÷14. It took them 2 weeks to deliver the wrong generator to me al the way from WI to NY. I found out Generac had discontinued the unit on 11÷30÷14 and Wise sent me a completely different size and model without even asking me. They said they were sorry and they would pick it up and refund my money as soon as unit was scanned on FEDEX truck back to them. Lies. I had to get FEDEX here myself to pick it up and Wise Sales still has my money. They said they have to wait for generator to arrive back to them and to be inspected because I could be sending back rocks to them. That means another 2 weeks for refund if even then. DO NOT PURCHASE FROM THEM. Terrible unprofessional customer service and you do not know what you’re getting because they drop ship.

ZERO STARS — please go somewhere else!
THE WORST. I am an event planner who lives near this location and this is the THIRD time I have been disappointed with my rental, I finally brought up my issue with the gentlemen at the counter and with the Rental Manager, Dorothy.
The problem with my equipment, the third time this year:
Hot Dog Steamer: Not at all what was pictured on their site. Missing two essential components and asked them for another one when they brought it out to my car. That was all they had. I was running late to my next appointment and was in a bind, so I had to take it. I had to SCRUB it when I got it home because it was so filthy — inside and out.
Nacho Cheese Bag for Dispenser: Paid $ 25 for a bag of EXPIRED cheese. So gross. Had expired 4 months ago. When I brought this up to Dorothy she stated that I must have read the bag wrong… no. My friend and I punctured the bag with the nozzle and put the bag in the machine and then we both saw the expiration date on the bag. We’re both well-​educated women and we know how to read an expiration date.
After diplomatically voicing my concerns when I returned the rentals, the men behind the counter were very kind and apologetic and told me to call Dorothy, the rental manager, because «Dorothy would make it right.»
Umm, Dorothy made it worse.
She only offered me a store credit for $ 45, which I have no need for… as I will not be renting from them again. I explained that I am moving far from this area soon and will not be hosting any events in the interim. I would like a refund. Even partial at this point…
Dorothy: «That’s all I can do. I think that’s very generous.»
So rude. So cold. This is the manager who represents the company and $ 45 is more important to her than making things right with a customer.
I’ve filed a complaint with the BBB, now requesting a full refund and have reported Wise Rentals for misrepresenting their products and for poor business practices.
DEAR OWNER OF WISE RENTALS: Dorothy is ruining your business. For real.

I give them an updated Star because after I filed a complaint with the BBB, we did come to an agreement to get a partial refund and they fulfilled it rather quickly once that agreement was reached. I’m only disappointed that I had to file a complaint in the first place instead of resolving it directly with the company.

Here is the deal with Wise sales.
1) They can offer excellent prices and often have things in stock that no one else has
2) if you are lucky enough to deal with the owner, you will get good service
3) if you are unlucky enough to get someone else at the counter or in the office to answer your call, you can bet your a$$ that you will hang up frustrated.
Their counter service is the very worst there is. Robert is a complete jerk — for a counter jockey peddling string trimmers and gas cans his smug arrogance is entirely unfounded. He is curt, disrespectful, and lazy. So is the last guy I talked to, I can’t recall his name but no matter they are all the same. I cannot believe the owner is not FIRING these guys, they must be related. The owner is actually a nice guy and helped us when we made a big purchase from them a while back.
They do have great prices on equipment, that’s where it ends. Service is 0 stars.

You can’t always judge a book by its cover — and you can’t always judge a business by 9 bad reviews. We were looking for table & chairs to rent for my dad’s memorial party. Wise was the closest place to our house but after seeing the reviews here I REFUSED to let my brother pick them to rent from. It came down to the wire and the other places we called were so far away and charged way too much because of the distance. Not even a full week before the party we were able to rent everything we needed from Wise and the price was right. The items were delivered 2 days early (not complaining) and we got exactly what we asked for.
After our party, I decided to take everything down and stack them up on the driveway and when they got to my house to pick them up, they told me they would have done all of the tear down for free had we not. I obviously was not expecting that (without an extra fee) so we made their job a little bit easier.
.
I’d like to think that maybe there was an overhaul in management over the years… As I have zero complaints about anything.

Ordered a tent for my nephews baptism and they arrived late. We asked for an all white tent and they brought a white and blue stripe one. The service was not good, they had girls put up the sides of the tent, which was put on very poorly! Wish I could give zero stars instead! Never renting from them ever again.

It would actually be zero stars, but Unilocal doesn’t give that option. We called to inquire about the possibility of games being donated and/​or a small discount for our upcoming fundraiser. In mid sentence, the (insert negative term here) lady that answered the phone hung up on us. Her name was Dorothy, and claimed to be a manager.
I understand that companies may not be in the position to donate, but now I won’t even consider renting from them and I will definitely, DEFINITELY make sure no one I know rents from them either.
Learn some freaking manners!

Purchased a snow blower and the first time we used it, leaked oil all over our driveway, took it into a local authorized service center, was charged $ 45 and was told NOTHING was wrong with the snow blower, brought it home and used it once again, leaks oil all over the driveway. Called you at Wise and your only suggestion was to take it back to Canton Lawn & Snow, I suppose I will have to pay another $ 45, or call snapper, cannot tell you how much I appreciate all the customer service NOT.

Wise has good quality and clean items, but unfortunately terrible service. If you’re relying on them to be on time, friendly and accountable, you’re better off finding another vendor. They were two hours late for our event causing us to have to start late. Not only did they not apologize or offer any type of refund, but I was not even able to get an accurate copy of the final bill.

My wife said she wanted a bouncy house for her 30^th birthday. So after some searching on the Google machine I found wise rentals. I called them and placed the order for a red and yellow 15’x15’ bouncy house. The day before delivery they called to confirm, and I was able to add some tables to my order without any problem. The two delivery people were very nice and arrived within the 2 hours window provided. They set up the bounce house, showed me the blower and power switch, set up the tables and were on their way.
The party was a blast the youngest person in the bouncy house was a Highschool freshman. I even have some photos of a high level state politician bouncing in the bouncy house.
I could be one of those people who nit-​pick about everything. Such as I would have liked the stakes holding the bouncy house to have been pounded in a little deeper, or that the tables were old and not very pretty, or that there was a small amount of dried grass clippings in the bouncy house.
But these small things did not deter that my wife had the best 30^th birthday party possible and everyone there had a blast. From the state politician, my 59 and 57 year old aunts, my wife her sorority sisters and me and my fraternity brothers and even my. Pit Bull all had a blast in the bouncy house, which was made possible by Wise Rentals. THANK YOU!

I went in rent a generator, but when i came in the door, a man popped out the back after a few minutes and glared at me as if I had trespassed. He didn’t greet me, and I asked if he was open, and he asked me what i wanted with an attitude. I asked him more questions about the generators, and he very impatiently avoided answering my questions. I excused myself before renting and this made him even more angry.
He went to the back inside and made a racist remark in Polish to his guys. What is wrong with these people?