Schaumburg Kia

Inquired about a used vehicle for my son. We called ahead of time to let them know we would be there in a few minutes to view the car. Get there and stand around for 15 minutes… not sure what was going on. Then we see someone carrying the portable battery charger over to the car in the back lot. What a waste of time. Can’t remember the excuse they gave us but it doesn’t matter, we won’t ever be returning.

I traded in my old car for a new one from Schaumburg Kia. The dealer didnt pay off the loan that I had on the car fully. I called the dealer multiple times asking why they will not pay it off fully and they are giving me a hard time and telling me to call later. I called the GM and spoke with the finance manager and they didn’t give me a straight answer. The amount left is getting charged interest and being doubled. I traded the car in December 2015 and now its may 2016 and still didn’t pay off the rest of the loan on the old car. I definitely do not recommend the dealer. There are different dealers out there to do a business with. I will never ever buy or lease a car again from Schaumburg Kia.

It wasn’t so much the issue of the car salesman, who was actually very nice. It was the manager the «used car salesman» with the attitude of «let me make you happy.» I do not need to be played and that’s what happened. We ended up spending hours there only later to leave with no car (s). The issue they said was credit, we knew that wasn’t the issue. They backtracked the cost of one car to being much higher (then blamed the salesman, great way to throw someone under the bus) I knew they didn’t want to deal with us after that because they were going to lose 5K on the difference and didn’t want to take the hit. Just watch your back. It’s better to know more than they do, if you want to do business there because they will try to scam you. It was a blessing in disguise because I can see more issues down the road if we had stayed with them… and going back to credit. We know that wasn’t the problem. Went to another dealership that night and got the same cars with NO PROBLEM!

Skip out on this dealership! Money hungry and will screw you over.

I went in on1/​16/​2016 to look at the kia Sorento they took down some information and i waited around for what seemed to be a long time they said i didnt qualify for a new car but put me in a 2009 ford escape nice car they asked me how much i could put down and i told them 3 hours later i was buying the car they said the deal couldnt be done if i didnt put down more money stupid me did i finally left with the car i was there over 4 hours on the way home the change oil light came on i called talked to Eli he said bring it in on monday for an oil change next day was sunday went to work came out of work and i had no stearing i had elis cell called at home on sunday he had it towed back to the dealership on sunday they had it for 20 days i picked it up 2 days later an emissions light came on it took 7 weeks for them to finally agree to fix the problem i have made 3 payments on a car that clearly was never serviced now i just found out i have 3000.00 worth of work that needs to be done that they should have done i have tried talking to them and they will not call me back they told me they only sell the used cars they dont service them take it somewhere else i have left out conversation i had with the general manage and the service manager and eli the financial manager i am clearly not DONE with this dealership my advise to you is stay far away from ALL Bob Rohrman dealership they are a GARBAGE dealership and only out for your money i give this dealership a BIG FAT ZERO and will be telling everone i no to stay far away from them

Had a pretty good experience here on Friday with my boyfriend. He ended up with a 2015 Forte and John was very friendly and easy to work with. We added the pivotal protection plan to the car and they told us Manny in service would be calling us soon to set up an appointment to have the pivotal installed, and when that happened we could drop the car off and be given a loaner. They also said they would order us a second key. Today is Tuesday, and Manny never called us. We decided to drop in between classes at school to get the pivotal done. We met again with Manny and he was extremely rude. He said he knew nothing about a second key and that John’s last day was Saturday. Maybe John didn’t communicate everything to service because he had already mentally checked out? Unprofessional, regardless. So we brought the car in and we are currently sitting in a waiting room because Manny told us they would not give us a loaner, even though John said we would absolutely have one. Now we have to come back again once they get our key in, and probably will not be making it to class in time. Thanks, Schaumburg Kia…
Update: still waiting. Missed class. It has been almost two hours and service did not update us once.

I saw an online post for leasing a 2016 Kia Sedona as low as $ 205 so we scheduled an appointment. Unfortunately we didn’t meet the credit qualifications but Pat worked through different scenarios to try to get us to as close to our $ 250 monthly budget.
I told him I had a 2003 Nissan Maxima that had a little hail damage and he asked me to come back with it so they can take a look and possibly work that in.
I brought it back in and Pat was with another customer so Ryan helped me out (Pat checked in with me along the way to see how I was doing).
Our monthly payment came out higher than we initially budgeted but Ryan worked hard to get me the best deal for the lease and we were able to lease the 2016 Kia Sedona!
Two small things for not getting the 5^th star:
— We had $ 2000 to put down so I wasn’t expecting to have to put that down + the first payment on the same day. That’s likely me being naïve to how it works but would’ve been nice to know that before the paperwork part.
— Black was our preferred color but cost $ 1,500 more which would’ve brought our monthly payment higher.

Bob Rohrman Kia Schaumburg is a Garbage Factory. Salespeople like the ones found here are the reason people hate shopping for new cars. I had contacted the dealer about an advertised lease on an Optima Hybrid. I was told, «no problem, come on it». I came to the dealership on 3÷23÷16 and spoke with Alik. Told him I had emailed and would like to drive the car. Instead of going to get the car, he proceeds to question me if I really want a lease and tries to point me in the direction that buying it is a better option. Doesn’t matter to me, I am here to lease he can say whatever he wants to. Keeps me hanging around for about 30 minutes, still no car, just hanging around the totally empty dealership. Finally sits me down and explains that they do not have any hybrids for lease, only for sale. I explained that you have it advertised on your page, why would you do that if you do not lease them? Alik gives a little song and dance of excuses and proceeds to get me to buy the car saying how aggressive he can be on pricing. I ask him how aggressive, of course he does not know. Absolute waste of my time. Drove out of my way to get this car. Rather than treating me right and being straightforward about the «no leases» on their in stock hybrids he made me wait around try to get me to buy a car which I never had any interest in doing. Made no attempt to make up for wasting my time due to their «error». Fun fact, here we are a week later and the same car is still on their website, still «available» to lease, even thought Alik said it «was a mistake» and he would «have it taken care of immediately». I also still get emailed from the internet department everyday even though I had already been in to witness Bob Rohrmans Kia incompetence in person. I have filed a report with the Better Business Bureau and Kia of America. I do not expect anything to come of that though. Usually scumbags remain scumbags.

If I could rate this the lowest possible number I would. These guys will tell you ANYTHING to get your money. They act like they care but in the end your screwed. For instance, if you turn in a lease (DON’T EVER LEASE) and they are going to «Pay the rest off» for you, for loyalty, this is BS. YOu’rE going to be charged another $ 400 later for that. After waiting for the check to come in to pay off my lease which never would, I had to call Teddy, 100+ times, which he doesn’t return calls. I got the check finally, late, and sent right to the finance place, late, now it is going to collections. Kia finance said that the dealer is supposed to send the check to them, and they are too lazy so they make you do it and your screwed in the end. If you want to buy a car with no stress, avoid this place. I had to call them 2 984 793 784 times to get my money and now I am dealing with debt cause of the lies. Thanks Kia!!!

Jon was the best! I went in a couple weeks ago and was looking for a new car. I wasn’t ready to purchase but by the end of my visit I left with a beautiful KI A Optima! Jon was very polite and easy going. He made the process very smooth and didn’t pressure me into a sale. I can say I truly felt my time was valuable to him and that he cared about finding the the right car for me.

Schaumburg Kia has unexperienced, uninformed staffing at least the one I met, and looking at the last few years of comment the general managers never last. Its a run down dealership. My wife stated already the deal that went south on here already. It was a big waste of time. Attn. Mr general manager I know you were the one who scribbled the deal together.

Potential Buyers Beware!!! Worked with Omar and Eli and they said they could help me get into a used car. Upon looking at a few guys, they were able to get me approved for a loan. Yes, my credit is bad and I was expecting to pay high interest rates, but what happened next is unbelievable. They showed me a Scion TC that is listed on their website for $ 9,000. They told me my payments would be $ 460 a month for 48 months. (I was even putting $ 1,000 down) Needless to say, I said No Thank You and left.
You do the math. That’s $ 22,080. Omar began to say well your credit is bad and that’s 25% interest. Ok, but that means this car is more then $ 9,000. Lets do the math. Lets say I was buying a car for $ 10,000. 25% on 10,000 = $ 2,500. Tax in IL is about 10.5% Average DMV Fees are $ 99. So that makes is $ 10,000 (car) + $ 2,500 (interest) + $ 1,050 (tax) + $ 99 (DMV Fees) = $ 13,649. Take that and divide by 48 months 13,649/48 = $ 284.35. Where is the missing $ 175.65 a month coming from? Doc Fee? How much are these Doc Fees??? Let’s be real here, this place is trying to take advantage of a person who has bad credit. I’m not giving this place 1 star because of the interest, it deserves 0 stars for the trying to play with the numbers.
I understand buying a car is frustrating but please take my experience as a warning to others. You have other choices. Be smart, even if your credit is bad. You don’t deserve this kind of treatment.

BUYER BEWARE!!! I bought my kia soul in the beginning of last year. My grandma and I walked in and that was my first mistake. These guys at Schaumburg Kia saw 2 women and knew we were easy pickings. I found a little Soul that I fell in love with, but when we at down to discuss the price and how much I could afford I had to LEAVE THE BUILDING and calm down because they were being so pushy and aggressive!
After 20 mins we walked back in and explained exactly what I needed and the manager «worked with me» to get an affordable payment plan. Leasing was out of the option because I drive to and from out of state multiple time a year and told them many times. I bought my car and I loved it, except come to find out a few short months later that all of the paperwork they got ready for me was a pure lease! They were to charge me $ 0.20 per mile that I go over the mileage. So by the end of the ‘lease’ I would probable owe over $ 24,000 in just penalties!
After a lot of stressing and worrying I called a few places and I took out a loan to buy out my car. All of my payment are through the bank and I can calmly breath and not have to deal with those jerks at Schaumburg Kia.
If you are looking for a kia– please save yourself stress and go to a different dealership. I prefer Gary Lang Kia in McHenry– they have helped me in every situation that Schaumburg had caused.
I can go on about many other occurrences where they are the rudest bunch of unprofessional people but I urge you to just save yourself and your money and go to a
different dealership!
Don’t get me wrong, I love my Kia Soul, but I regret going to Schaumburg Kia.

DO NOT RECOMMEND this dealer unless you want to argue with the staff and get hosed. Just left this dealership VERY disappointed. I put a deposit down on a Kia Soul to hold the vehicle and lock in the price. When I got to the dealership no one could locate this car, and the only one they claimed they could get was 2 hours away and over $ 4000 more than the price I had been quoted. They were unwilling to work with me towards a price that was any less than $ 500 off MSRP despite the fact this was their own error.

This dealership is a joke. For the past year I have been dealing with them. First car we bought we had to return within three months. We have a new car since ⁰⁸⁄₂₀₁₄ and are still waiting for corrected paper work in ⁰⁵⁄₂₀₁₅ for their mistakes to be corrected. Nothing but problems since day one. The sales people are rude and uncooperative and try to steal your money any way they can. You’ll sit at their dealership for an hour and get nothing but excuses.

Excellent service, they were patient with me, no pressure to buy anything all around great serve, if you go their ask for Leonides Garcia, John Kokkalis…

Great customer service!
Dimitri psihgios was very helpful with my father and is questions. Left with a beautiful Honda

This was my first time ever buying a car. I had done the rounds to dealerships of brands I wanted to look into and narrowed down to the places I liked. I was down to here and Ron Hopkins Ford in Elgin.
The first time I visited this location, I was walking the dealerships just gathering information. I stepped onto the parking lot, and I had someone out to greet me. This is where I met Josh Rivera. Very nice guy and wasn’t pushy like other salesmen I had meet at other places. He accepted that day I was just gathering info and looking. He was more than happy to give me a brochure on the car I was looking at and his card. I also met one of the sales managers Akira before leaving
I came back the next week to do a few test drives. We drove the Rio and the Forte and he walked me through everything about the cars. He could have easily just recited the brochure, but the way he talked sounded like plain conversation, which I appreciated. After he asked if there was anything he could do to get me to sign today. I was still doing some more tests that day, so I would keep in touch.
Two weeks later, it was finally the day. I came back to pick the trim and color. Josh was busy with another customer. Another salesperson, Joanna Krzesinska, came out to help. Josh came over when he was available to apologize, which I didn’t think was necessary but was nice. While working with Joanna and the GM John Kokkalis, I never felt pressured or uncomfortable in the process. Great first experience with the team here at Schaumburg Kia.

Wow. Worst experience ever. The star ratings were right. We came here as a close friends neighbor works there. We were interested in buying the Kia Soul for our kids, and Joe is a great guy, but my experience with the practices of their finance manager (Teddy) left quite a bit to be desired.
Background we are trying to buy a car at this place for my 1^st driver with twins 13 months behind. The effort and time spent with this dealership has been a complete waste of time.
Couple of reasons justifying 1 star
Lie # 1) told to go and get a CarMax quote on my Flex and they would match it. Spent 2 hours of my time getting it from a CarMax as instructed to then only get an offer that was 2k less. Why not just tell me to sell it to CarMax? Why waste my time!
Lie # 2) I pleasantly told the salesperson (great guy) that I had no interest in paying full sticker and expected to pay a bit less and if they were unable to accommodate me and this request please send me on my way.
After sitting in the shop for over an hour 20 feet in front of Teddy (Finance Manager) with Joe (Great sales guy and reason we came here) I was curious why I am in an empty showroom (the only potential customer on a cold day)? Did I not merit a greeting from this guy behind the Big desk?
I came in not because of the thousands spent on advertising, and certainly had my concerns reading Unilocal reviews, but for the fact that the salesperson Joe is a man of character. I thought I would not be subject to the worn out sales methods of dealerships past.
Assured by Joe as best he could promise that the finance manager (not so great guy) was not going to try and get me to pay full sticker and clearly understood my request, a sheet was presented reluctantly to me at the behest of the Finance manager (Teddy) that was in fact exactly that full sticker amount. Sure it was masked in a monthly payment amount and term combined with a low ball trade in that put the aggregate well over sticker, but come on 5^th grade math gave him away. Waste of time and insult, great two-​for-​one. Argh!
So Bob R. All those advertising dollars cost and I am sure they pail in comparison to the power of a good referral. Please change your ways!

I have to say, I was a little put off by the reviews of this dealer, but, I was truly impressed by my experience!
I don’t know a lot about cars, or buying them. And the people I dealt with truly helped me out along the way. I dealt with Joe, he was awesome. I was truly impressed by his professionalism and his sense of humor at the right points. He helped me feel comfortable buying, worked with me and really did understand my buying situation.
After a lot of work with Mike (the GM) and Teddy (Finace Manager) as well, we finally purchased a new Kia Sorento. The nice part was that it wasn’t just the people that I dealt with directly, but the entire staff was polite, friendly and helpful.
Their sales techniques were typical of dealers, the pressure was there, but not overwhelming. Which is all you can ask for from a car dealer. I would HIGHLY recommend a friend or family member using this location!
And once again, if you guys there see this, THANKS!!!