Patrick Hyundai

My experience here was nothing like the experience these other people have had! We walked onto the lot from another dealership on a very cold, windy day, and joked about how long it would take for a salesman to brave the weather — we were outside for just 30 seconds before we saw someone coming out to talk to us (in the barren Chicago suburb wasteland). He came right out to us, introduced himself as Maz, and talked us through what we were looking for. Though our price range was pretty low, he immediately showed us several options within our range. He was straightforward, matter-​of-​fact, and personable. He quickly put us all at ease (and we’ve been to quite a few dealerships where that was NOT the experience). He set us up with a test drive within 5 or 10 minutes of exploring options, and mentioned that he was going to find us what we were looking for, no matter what. We didn’t purchase a vehicle that day, but the next weekend he called us with information on a few other cars that had come in the night before. We went in that day, and he already had both cars warmed up for us and ready to test out. The dates on the windshield marked the previous day, as he had said — what we appreciated most about him was that he wasn’t playing that car salesman game that we all dread, he was just genuine and honest and friendly. He offered that we could take any of the cars to a mechanic to check, and he gave us the carfax right away; we bought one of the cars that day, and he accommodated our schedule as to when they could detail the car and when we could pick it up. He was immediately reachable at his personal cell phone number even when he was out of the office. Every employee we came in contact with at Patrick Hyundai was efficient and friendly. Needless to say, we’ll be returning in a few months for my mom to pick out a car, too! Thank you Maz! We can’t say enough good things about him!

Boy I wish I read the reviews first. I usually do, pushy aggressive mean salesman. Manny! Rude!!! came with cash, ready to buy but could not stand him. Asked for another sales man or woman, it must have been his turn. No one else could help us. The car we wanted was right there. We drove to Hyundai in Downers Grove and 2 hours later left with a car and a pleasant expirance

One star is being gracious. I needed an oil change and I told the service guys about a wheel problem that only occurs at highway speeds. They called me back two hours later and said they couldn’t hear it when they drove locally. I reminded them that the wheel sound happens at highway speeds. They responded that they drove it locally for a long time and couldn’t hear. I said highway speeds, again. They said they would call me back when they find the problem. I received no call 2 hours later, so I gave them a call. They couldn’t find the problem at local speeds. I explained highway speeds yet again. They said they’d give me a call. 8 hours in I gave them a call and they still couldn’t hear the noise locally. Highway speeds! Then they said, «We’re not allowed to drive on the highway.» At this point I gave up. I got a ride back to the dealer, paid for my oil change and left. Unacceptable.

STRONGLY ADVISE TO FIND ANOTHER DEALER: They simply do not stand up to their word and take care of the their customers. NO INTEGRITY. in our case they promised to repair and replace several small items on a used car we bought from them and they did no deliver.

After reading the other reviews, I feel like i’ve been really lucky with my some of my experiences here. If I were rating the sales department, they would get 1 star. As I waited for an oil change one day, I walked in to the showroom and asked to see the 2015 Elantras. I had a 2014 at the time, but was looking to upgrade. By the time I actually got the attention of one of the guys in the front, they did not even give me the time of day, and instead of walking me outside to the 2015 Elantras in their massive lot, he pointed me in a general direction outside. Fun. Finally found what I was looking for, waited 20 minutes for someone to come out and check on me but it never happened. Maybe they thought that due to my age or gender I wasn’t serious? Dummies. Anyway, I ended up getting a new car (LOVE IT!), just not at this dealership. Next, my dad comes here looking for a car. He knows exactly what he wants, but the sales guy was such a prick and overly aggressive that he left, went to another dealership, and walked out with his car the same day. In conclusion, the sales department are absolute garbage.
Howeverrrr… the service department has been another story. I’ve been here numerous times for an oil change and the crew here has always been great. I think the older guys here need to take a cue from the younger ones, because they have always been prime examples of customer service. I called a few days ago about a recalled part. I was still able to bring my car in even though it wasn’t from their dealership, and they didn’t treat me any differently. The guy who answered the phone (who happened to be the same guy I dealt with the next day) knew exactly what I was talking about, and was incredibly informative. He talked me through everything thing they were going to do. I was mind blown. Came in the next day, and he was the guy at the front desk/​podium. Once again he went over everything in detail, and even had 2 other recalls I wasn’t aware of taken care of in such a short amount of time. I wish I would have gotten his name but he was tall and young. Maybe Patrick Hyundai needs to have the sales team shadow the service crew and learn a little something about customer service. It also wouldn’t hurt them to get off their asses.

Had a very disappointing second visit for the same problem with my 2009 sonata, after the first visit and $ 450.00 for repairs the same problem existed and because they could not duplicate the same problem, after them being told the problem is all over the internet and the national safety commission states what the problem is, and being told it wasn’t a problem, I would strongly advise you to take your car to a different Hyundai dealership for service, they might be good at oil changes but would not trust them for repairs that would be a safety issue. I have been a customer for serveral cars purchased there, but would not buy another from them. All over a $ 15.00 ignition switch! Again the service department of a dealership makes all the difference in the world to a buyer.

STAY AWAY FROM THIS PLACE. My son and I had been shopping for a used car for several weeks when we found a car at another one of their locations in Naperville. Unfortunately when we called the dealership in Naperville the car had been sold but they had one here at Patrick Hyundai in Schaumburg. I NEVER buy a used car without having my own mechanic inspect it (This was my first mistake) because we had been here literally all day and my son like the car and the price was fair we decided to buy it was on a Saturday 2 ½ weeks ago. There was an issue with the driver’s side mirror and the dealer said to bring in the car the following Saturday and drop it off and they would replace it. My son drives the car for a week and drops the car off the following Saturday to replace the mirror and gets a loaner until the following Saturday when he can pick up his car. He picks up his car and is driving when all of a sudden the Check Engine light comes on. I understand that this is a used car but it had no problems going in and when he picks it up the Check Engine light is on and only has 45,000. I contact the GM (Tony) to let him know how upset and disappointed we were and what were they going to do to resolve this issue. He had me talk to the sales man (Kash) who is extremely rude and said what do you expect the car has 45,000. What I expect is not to put any money into a car that we have owned for less than a week. I get back on with the GM Tony and ask if he can diagnose what the problem might be. He says to me we don’t work on foreign cars. I tell him there is a VW dealer next door to you have you ever heard of Customer Service!!! He says if you want to take it in you are more than welcomed to. Great way to treat your customers!!!
If I had known I was going to start throwing money into a car that has been owned for less than 2 weeks I would have kept the old car. NEVER EVER again would I go to this place for another car. I plan on contacting the BBB and see if there is anything that I can do.
People ask why do you hate car dealerships and I always say because I have NEVER found any used salesman that are honest!!!

AVOID THIS PLACE!!! Last week my wife and I stopped in to look at cars. The first thing I noticed was a very unfriendly and unprofessional environment in the show room. most of this has to do with the elevated desk area to the left of the entrance. There were two guys, who I later learned were managers, sitting in there typing away on their cell phones and who looked less than happy to even be there, They looked more like pit bosses. Anyway we started with a salesman there named Casey who seemed nice enough. It was late and after going on a test drive my wife decided on a car and an offer was made. This offer was completely in line with other deals we were looking at at other dealerships. Casey went to that elevated area to present the offer and it was promptly refused. We politely thanked him for his time and left. We did notice how easily they let us walk but it was late. The next morning I called two other Hyundai dealers, as I now knew exactly what car with what features we wanted, and to see if the price range (monthly payment zero down) was possible. Both said yes for sure though neither had the color my wife wanted. Having heard that I decided to call Schaumburg and talk to a manager. The man I spoke to last Thursday at approx 12pm was very fast talking. He originally said he could not talk price without me being in the dealership, I told him how I was there the previous night and gave him the specific car (2015 demo) and what my parameters were. He assured me that it could be done. I told him that since we were already there before we needed to be sure this time before we invested more time in another visit. We live in Chicago so it’s almost a 45min drive. He said he would look it over and call me back. The call came a few hours later but from a woman named LeAnne. She began to tell me about a 2012 model. I stopped her short and explained that the manager I spoke to before knew full well we were only interested in the 2015 demo. I gave her the same info on the deal parameters and she also assured me that a deal could be worked out and that we should come in tonight. I told her please be sure and she said she would call me back. I had before mentioned $ 300 per month but when she called me back I said we could do $ 310 and she said that her boss Pam had said ok to such a deal and we decided to come in that night. As we walked in the same two guys from last night were in that raised platform. One of them named Steve Heinze asked us if we were there to buy a new car? I know he knew us from the night before. Before I could explain a salesman named Cameron introduced himself to us and said he knew all the details and would be helping us out. LeAnne had left and Pam was not there either. We went on a drive and then decided to go ahead and buy it. When we sat at his desk Cameron went to that same platform and saw that same man and came back with a higher price. We were both very upset as we already were told we had a deal. We explained everything again and he went back to see Steve and then came back and told us that was it. At that point Steve yelled loudly to Cameron «NEXT TIME DO WHAT I TELL YOU!!!» the other customers sitting at the neighboring desk heard this and looked at us obviously surprised at the level of unprofessional behavior. LeAnne was also called. I spoke to her and told her that she lied to us. She mentioned how she didn’t think «he» would be there and I was led to believe «he» was Steve. My voice may have gotten elevated as I explained to Cameron though I was only upset at LeAnne. Steve then came by and told us we wanted a car that we could not afford. At this point the other «manager» from that elevated area showed up and said its best if we leave. We were shocked. We promptly left. On the car ride home we discussed how unprofessional and predatory the dealership was. I quickly dispatched an email to Pam and then forwarded a copy to the higher ups which include Mr. Dawson (President), Mr Stinson and Mr. Lenardi. I have not heard back from either of them.
As a small business owner who has done business with Schaumburg Jeep and Porsche @Motor Werks for years, I can tell you that good customer service and professional behavior are absent at Patrick Hyundai Schaumburg. It’s not just that, it’s bad manners and a predatory environment. It’s deception that is obviously sanctioned at the highest level. BEWARE. They not only cost us time but also the other car we were looking at.
Sincerely,
Sher and Tatiana Singh

DO NOT GO HERE!!! Try other Hyundai dealers. If I could leave ZERO stars, I would!!! These guys are VERY unprofessional and are scam artists. The car they sold us had close to no brakes left on it and needed a brake job within a week; when I took it back to get it taken care of they said it was too late. Also, we were promised a referral check $$ when we purchased the car. It has been 2 months and we never received it. When we followed up about it, the sales manager had the nerve to say «you can’t prove anything because we never gave it in writing to you». STAY AWAY, go to a different hyundai dealer.

I’m a busy dude, so my time is valuable. I found a car I liked online and went to check it out, but found the one I eventually bought while looking at the other car I originally went to see.
I put in a web inquiry and they brought the car to my work to test drive and then returned later that day with the paperwork to close the deal. Super easy transaction and friendly service.
I would have given 5 stars, but the price tag they had in the window of the car didn’t match the website. I never saw the website price because I noticed the vehicle on the lot while looking at a different vehicle, so I assumed it was the price posted. It wasn’t until I went to sign the paperwork I noticed the discrepancy. When I inquired, I was told the porter had put the wrong price on the car. I had pictures of the price and as a former car salesman, I held them to the price but not before some gruff. I understand mistakes happen and had it been an unreasonable amount, I would have just chosen a different vehicle, but it was only about $ 1000 so I stood my ground.
I would buy from Patrick again.

Cameron is good. Sales manager is brutal and totally came in and ruined a deal for Cameron. Needless to say i walked out of there and on the way home stopped at Wilkinson and got a new year model for less money.

Don’t waste your time trying to buy a car from these clowns. My friend and I stopped in on a Saturday afternoon, I wanted to test drive a 2015 sonata, to see how it compared to my 2012. We walked into the lobby area, where there were like 4 employees there just standing around, but non of them were salesmen. Apparently they aren’t qualified to do anything else. They said they were busy, which they were, but no big deal. I’ll wait a couple min, then Alex Baszaral came out and introduced himself. Said I’m sorry we are so busy. I tell him I wanted to just drive a sonata, so he says do me a favor, «go out onto the lot and find the car you want to buy today, and come back in here with the id number off the windshield.» I’m thinking please don’t try so hard with the cheesy sales lines… So we are walking around out there looking for one, and he walks over cigarette in hand and tells my friend and I how he used to be a manager but how he didn’t want to work that hard and live at the dealer so now he was in sales. Yes Alex it’s obvious that you aren’t working that hard, he finds a demo car that we can drive, but is too busy to go with us. So we go by ourselves, I pull out onto golf road and as I approached the first stop light the brakes shudder very badly. I tell me friend, I don’t even want to drive this one there is something wrong with the brakes, the whole car was vibrating. This car had 6k miles on it. So I just did a quick turn around and brought it back. As I’m getting out I see Alex at the vending machine getting chips, and he says «well what did you think?» And I say «well actually, this one feels like it may have a warped rotor, it shudders badly.» He quickly dismisses this by saying they all do that because they sit on the lot. Normally I’d agree with this, but this was severe and had a clunking noise when the car came to a stop, I’ve been working on cars for 20 years. I said, maybe have a tech take a look at it. He says naw… you just have to drive it more. Hands me a card and says when you are ready to buy, you give me a call. Well Alex, when I am ready to buy, I’ll be calling McGrath City Hyundai, where I bought my current sonata, they are much more professional.

So two weeks ago I made an appointment to get the recall done to my car and waited about 1 ½ hrs to have the guy that took my car to tell me that they have to order the part (you would think since they are the ones with the recall they would have the parts for the recall) no big deal. So today Thursday May 7^th I brought my car back because they have the part (at7:40 am) they told me with in the hour the car would be done it’s now 10:00am and my Car is not returned to me. So I go out side to find my car just sitting there so I tell the porter that I would take it from here. Went to the cashier did my paper work and left with no apology from the young man that took my car he saw me and just keep walking .
I WILL BAD MOUTH THIS PLACE AS MUCH AS POSSIBLE. Rosen Hyundai would have never treated me like this

It should be telling that, currently, my 2-​star rating will actually raise the average for Patrick Hyundai Schaumburg… Oh boy… Anyways,
Summary:
I went in to see a specific used car which I reviewed online beforehand. I was willing to spend up to $ 20k cash on the spot if everything worked out. The salesman (one who I was not originally scheduled to work with), couldn’t have cared less, even though I was very specific with my feedback/​concerns. So, I left.
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Details:
I’ve been looking at a VERY specific group of used options as a weekend/​hobby car. This Patrick Hyundai happened to have one that I would have strongly considered pending a positive experience.
I first called them (a call center which manages a number of their locations) to verify that the car was still available and asked a couple of basic questions. This was going to be a slightly inconvenient drive. The rep was very pleasant and helpful without being pushy at all. This is the only reason for the second star. She addressed my questions and put me in the system for a flexible appointment. During the follow-​up call the morning of my appointment date, she instructed me to ask for one of two specific salesmen at the dealership. So, I went…
When I arrived it was FAIRLY busy, but nothing extreme. I wasn’t greeted by ANYONE. So, after a few minutes, I went to the counter and asked for one of the two aforementioned SPECIFIC people. I received a very vague and unsure answer and was pawned off to a third salesman. I told him which car I was there to see…
Again, the people there couldn’t have cared less (but maybe if I told them I was ready to spend $ 20,000 cash)…Maybe it was because I’m in my mid-​20s, but who knows? The salesman photocopied my license and pulled the car around. He walked out to the car with me and checked a broken component in the trunk. As I began checking EVERY single important aspect of the car, he told me I could drive it when I was ready and walked inside, where he stayed for the remainder of my visit. After the test drive (alone), I took notes about all concerning aspects of the car (as I always do).
I provided my feedback on the car, considering the CarFax history, common occurrences with that specific model, and things that I noticed. He didn’t have a specific response to ANYTHING that I mentioned. So, I quickly wrapped up our «conversation». He casually handed me his card and I left, unlikely to ever return.
Great job Patrick Hyundai Schaumburg (he said, sarcastically).

Be very wary in your dealings with this place. Do not believe anything you’re told. Make sure every single facet of your deal is in writing.
Did my homework and research. Found 2 Certified Hyundais for sale there and went to go see them and drive them.
Walk in, was greeted by a salesman. I tell him the stock numbers of the cars I want to see. Before he even looks them up he’s telling me how great they are and get this, he says, «and the nice thing is, for only $ 1000 you can have them certified.»
I wasn’t even in the damn door 2 minutes and he’s already trying to pull a scam. I told him the cars were already certified, advertised as certified and that I would not be paying $ 1000 for certification. He backed off when he saw I wasn’t going to play along.
I took both cars for a test ride and decided to buy one. The sale price was fair and I made no attempt to haggle.
I told them I was pre-​approved by my bank, just needed a buyer’s order to present to the loan officer. They said they were pretty sure they could beat my bank’s rate and had their finance dept begin working on it. They seemed unwilling to present me with a buyer’s order which I guess means they didn’t want to sell the car to someone who had their own financing. When I ran out of time I told them to fax it to my bank or me and I would bring it to the bank myself.
When they saw that I needed to leave they really got aggressive with trying to get me to sign a contract. I told them I wouldn’t but I sincerely wanted the car. I had already been there for over two hours. It should have been a completely painless experience. I like the car, I want to buy the car, I have my own financing. Just print up a buyer’s order and I’ll come back the next day with a check.
I should have just turned around and walked out when the salesman tried the $ 1000 certification trickery right off the bat.
How dumb, lose a customer and a sale over a few dollars.

I couldn’t be any happier with my purchase at Patrick Hyundai, which was made roughly 10 months ago.
Even after the purchase the salesman Alex Baszaral continues to serve as a helpful contact at the dealership. Every time I come in for service, I am always treated like a valued customer by him. The sales process was efficient and smooth as possible, and I did not feel intimidated in any way.
The car I bought may have been used, but the Patrick team did a terrific job in making the experience seem like a new car purchase. My car was certified and delivered to me as close to new as possible!
I strongly suggest making your next purchase at this dealership and am sure you will be very happy with your next purchase!

I had a broken tail light on a Hyundai Elantra. I bought the part from the parts department who were very helpful. However, when I asked how much it would be to change out the tail light there, I was quoted $ 150 by the service department… are you kidding me? I don’t know much about car repair, but I do know this would not take an hour to do and BMW charges $ 50 to replace on their cars… BMW!!! I asked why the high price for something as simple as a tail light and I was told that they would have to get a tool out and keep track of all the screws (there were three). I stopped by a locally owned garage and they changed the tail light for me for free in less than 5 minutes. I am completely disgusted at the terrible customer service and ridiculously inflated prices. A dealership just looking for whoever they can take advantage of.

What started off as a great experience, ended up to just be an annoyance.
After doing much research, I had finally narrowed my options down to a handful of cars I was interested in, two models which were in the Hyundai family. Patrick Hyundai of Schaumburg, was one of the first Hyundai dealerships I visited. We were greeted by a salesman Dave Polcik, whom we were very happy with. He showed me exactly what I was interested in and crunched some numbers with me so I knew what I would be able to get. I explained to him my traveling situation and my time frame on when I would like to purchase a car. We left on a positive note.
Dave Polcik followed up with me once through a phone call, and we communicated a couple of times though e-​mail. Nick, «from customer service in Schaumburg», called me dang nearly EVERY SINGLE DAY, leaving the SAME EXACT MESSAGE. «Hi, this is Nick, calling from customer service in Schaumburg. Saw that you had been in contact with one of our assocaiates and I was calling to see how it went and if there’s anything we can do for you at this time…» I cringe at the sound of the message. What an annoyance. Why would I want to call someone back who doesn’t remember calling me every single day for the past week? I’ll communicate with Dave, thank you. These calls came in from September through December, when I finally told them I purchased a car, which I had, from another Hyundai location.
When I was finally ready to purchase a car last December, and after receiving an e-​mail which had Dave Polcik’s name signed at the bottom, and receiving a quote on a 2014 Sonata from a lady at their location, I headed over to Patrick Hyundai of Schaumburg. When I arrived, a salesman greeted us, and we informed him we were working with Dave. I believe this salesman was also named Dave, because I think he made some corny joke that he was Dave and could help us. Uh, no. We were then told that Dave Polcik was no longer with the company and he was unaware where he was now. The only reason I had come back to purchase a car at this location was because I decided on a Hyundai and I liked Dave Polcik. It was odd that I had just received an e-​mail with specials and Dave’s name at the bottom if he was no longer with the company. The infamous Nick was on lunch, therefore we left.
Luckily a Hyundai Dealership had just opened in Palatine, which is close as well. We headed over and were instantly greeted by another salesman we got a good vibe from, Jim Dulaney. Unfortunately, the woman who quoted us from Schaumburg did not quote us correctly, leaving yet another annoyance with Schaumburg’s location.
Oh, and get this. Soon as we are signing our papers for my shiny new 2014 Sonata, guess who we see?! DAVE POLCIK!!! Now had they just told me he moved over to this dealership, I would of walked in and asked for him.
So, if you’re in the market for a Hyundai, head over to Palatine. Ask for Jim or Dave. Avoid the annoyances that will come along with Schaumburg.

I am sitting in the waiting room writing this review right now. I purchased my car at Patrick Hyundai about 3 months ago and am in for my first oil change. At my time of purchase I had no complaints, we agreed on a fair price for my vehicle, I worked with two sales associates as I had to come back to take delivery of the vehicle. There was nothing remarkable about this dealership, they just happened to have the EXACT vehicle I was looking for.
I did not get a manual when I purchased my car, so they had to order me one. When I came in to pick it up, no one had any idea what was going on. It took 20 minutes to actually have someone go get the book from upstairs for me. What is the point of calling ahead if no one can help you when you come in?
Then I find out their $ 8.95 oil changes for life, only extends to two oil changes a year… I think I’ll save myself the drive and just change my oil at home.
I would not recommend this dealership to anyone that values customer service. However, if you do choose to buy from here I would recommend Larry, he seems to be the only one with half a brain.

I’ve had decidedly mixed results with service here. The work is good but the customer service can really stink. Everything also seems to take forever to be completed.
However, after a recent cat accident that left my 2008 Elantra totalled (RIP my dear Ellie), I had the opportunity to work with Kash in sales. He was great to work with and really went the extra mile to help me on my car search. He even came in on his day off to help us out. I HIGHLY recommend working with him. He is very personable and not pushy or rude like some other car salespeople. A pleasure to deal with. Because of his great service, I left the lot with a certified 2011 Elantra.