Patrick MINI

Well I can’t say I’d ever buy another Mini again as I’ve had so many random, seemingly silly issues with mine, but if I did I’d definitely come here. I can’t say enough good things about the service department. They’re always super helpful and friendly. If I’m going to have to spend hundreds on car repairs, it’s nice to feel like the people I’m paying for it are looking out for their customers. Thanks for your help today, Pat!

Excellent customer service. Extremely helpful and polite. No pressure and answered all of our questions

We had the best car buying experience ever! Christina at Patrick Mini in Schaumburg was really great to work with. Highly recommend her. This is our first Mini. Christina’s knowledge and personal experience as a Mini owner gave us a lot of confidence in picking out the perfect Mini. She was always available to help every step of the way. She offered great advice and best of all she was not pushy. She was by our side throughout the entire process and put in hours of time once the car arrived to make sure we knew how everything worked. I’m sure I’ll have questions and won’t hesitate to call her for tips. Peace of mind knowing we have a reliable, honest, hardworking salesperson I now refer to as my friend. I wouldn’t hesitate to buy another car from her. Shout out to the team there from parts dept to financing. Thank you so much!

We purchased a Mini Cooper S Countryman in July of 2014. We have to say that we love our Mini! We ordered it so that it is exactly what we want. We enjoyed working with our salesperson and our purchase was smooth and enjoyable. We have driven our Mini to the Smokies and Atlanta a handful of times as well around the Great Lake states. It was reassuring to be able to take our Mini into an Atlanta dealership when an alert light came on (filter replacement). We make use of the Patrick service department often as we like to make sure our Mini is well taken of. We have found the service department to be fantastic, whether it was routine maintenance, or asking about tires (even ones Patrick does not sell), or asking about damage after someone lost a tire at highway speeds and it hit us (pinned by traffic).
If you are thinking about drinking the Mini Kool-​Aid, and you should if you like to motor, then Patrick is a dealership that you should consider.

I don’t typically write Unilocal reviews. When I do, they are limited to things like pizza and donuts. I’ve purchased 8 cars in the last 25 years. Car shopping is one of my least favorite things to do. I gird myself for patronization and obfuscation. The only reason I write this review is because our experience with our salesperson Anna S has turned my idea of car shopping on its head. My wife had a Mini Cooper S for the last 10 years and it was time for something a little roomier and with all wheel drive. Keeping in the Mini family, we decided to buy a Mini Cooper Countryman S ALL4. Kudos to Patrick Mini for having the best selection of manual transmission Countryman’s in the Chicago area. More kudos for having Anna as a salesperson. Anna was friendly, enthusiastic, responsive to questions, knowledgeable about the product, and just fun to talk to about all things Mini as she has owned Mini’s far longer than she has been a salesperson. After a little back and forth with the price of the trade-​in and price of the new car, we ended up with a deal we were satisfied with. It was ultimately a very smooth transaction.

I had a great experience buying my Mini Cooper thanks to Christina! She made the process stress-​free and enjoyable. I am so happy with my car and grateful for the stress-​free process!

The team at Patrick Mini is outstanding. Great work by Matt Kinsella & Ken Keacher!!!

Took my 2010 Mini here for servicing last week as the prior dealership I had taken it to had my car for 15 days and then determined that all it needed was more oil. Well, something was still not right with the car as it was hesitating and jerking upon acceleration so I took it to Patrick Mini. Zack promptly and professionally checked me in even though I had only called the day before to schedule an appointment. I noticed that Zack had what looked like several customer service awards on his desk. What really impressed me next is that I was promptly provided with a brand new Mini Cooper loner car. Zack took the time to explain the features of the loner that were different from my car. I was quickly provided with an update regarding my car the next day and the possible issues were thoroughly explained to me. Even though they had to deal with my extended warranty people which I did not buy through this dealership everything was taken care of very promptly. The car needed a new ignition coil, spark plugs and vacuum pump. The receipt I received thoroughly detailed all of testing and work that was completed. How the other dealership concluded was that all that was needed was more oil was beyond me. The day before my car was ready Zack called with an update and indicated that the next day was going to be his day off but that if there were any updates someone else would contact me. Sure enough another service advisor called the next day with an update and to let me know that my car was ready. On my return trip visit everything went very smoothly and everyone was polite, friendly and professional! I even received a phone call the following day from a woman who asked about my experience. I can’t say enough good things about my positive experience at Patrick Mini! They obviously value their customers and take pride in what they do. Even though another dealership is closer to where I work, I will be coming back here for all of my servicing needs and maybe to also buy another Mini Cooper sometime in the future!

Thanks Matt and Ken for the happy purchase experinece. Matt is so nice and patience. We kept them working late at Saturday’s night. But they never bothered and worked so hard to guarenty our satisfaction. Highly recommend Patrick Mini!

I had a great buying experience at Patrick Mini. Maria was awesome. Last time I purchased a car I spent the whole day at the dealer. Maria did what she had to do, and I was in-​out within 2 hours and that included the finance process. The showroom is spectacular with free amenities to include lightning fast WiFi. Once you drive out with your new car which is nothing but quality BTW, they continue to keep in touch. They have a bonnet to bonnet warranty that includes all recommended services for three years. Haven’t paid for an oil change or air filter yet. I did have a bad fuse box (nothing is perfect) and they took care of it. Put me in a free loaner for the day and next day my car was done. The service department and techs are awesome. This is how a dealership should be managed. Next car I buy will be a Patrick Mini automobile.

Let’s talk about the service department, or should
I say lack of service. I have taken my 2003 Mini Cooper here on three occasions. The first time they ran diagnostics on it, several problems were found. Which I wasn’t too surprised about, it was right after I purchased the car from a private party (3^rd owner). Needless to say their labor is off the charts. Expect a charge of $ 185 to just look at your car. So I bought most of the parts myself and fixed the issues. Round two: they «ran diagnostics» again, after I had fixed most of issues myself. Apparently my car still had these issues. Had them fix the compressor that shorted out, $ 2000. Round 3 (and most recent): horrible awful noise coming from the engine bay, sounded like a diesel Jetta. Personal diagnosis with the help of YouTube was the horrid death rattle. Which was a broken timing chain or the assembly was busted. A BIG job. So take it in, they run diagnostics again. Alternator is seizing up. Had them replace this, thank god it wasn’t the broken timing chain. But anyway, they also list off the first set of issues with the car. Like $ 8000 worth of work, that mind you I had fixed myself. So they don’t really look at your car. Period. Seriously. What a joke. They are nothing more than a DEALERSHIP, don’t bring your mini here to get worked on. But the drawback of owning a mini in the US is there is like no one with the specialized tools to work on your car, and then if you wanna do it yourself. You pay a million dollars to buy them. Minis are awesome cars, dealerships and their service department should be equally awesome. Patrick mini is not as equally awesome as the cars. So unfortunate.

This place is terrible. I put money down on a car and was to pick it up 2 days later. I called the next day to try and speed up the car delivery to find out they sold the car from underneath me… they never gave me an explanation on why, their customer service was terrible. Overall a bad dealership that doesn’t care for their customers. Will never buy from Patrick, nor do I recommend that anyone does.

I had a great car buying experience with Matt — low pressure, respectful, helpful, and knowledgeable about the vehicles.

My faithful orange SUV decided that it didn’t love me anymore after 13 years, no matter how much money I lavished on her. I decided to find a new orange vehicle to lavish my attentions on.
I had done my MINI homework, and decided to check out the dealership closest to me in Lincoln Park. My dreams were shot down by a rather uninvolved sales person. That was a sad Saturday afternoon.
I came home disappointed. So, I wrote a letter to Patrick MINI in Schaumburg. 30 minutes later, I got a phone call from Maria, in sales. She patiently listened to me explain what I was looking for. She communicated her wish to make things happen for me, and booked a viewing/​test drive appointment with me on Monday.
She followed up moments later with an email confirmation.
I arrived Monday, nervous. I mean, who isn’t when they are about to buy a new car? As I walked in, she recognized me. HOW? We had only spoke on the phone? Was she really magic?
Yep. And she had an orange MINI for me.
Now, I’m a picky, meticulous person. I like things to be neat and tidy, and thorough. As if Maria knew my mental check list — she made sure to hit each one of those points.
Sale made. Then she turned me over to Danny in the business office. Who knew they kept the silver foxes back there? Not only was he charming and funny, he was a true professional — and I felt as if I was really being taken care of.
Before I left, Maria sat in the car with me and helped me set up my blue tooth, explained how all the buttons worked, how to adjust the seats, and assured me I could call if I had any more questions in the future.
When you pair excellent products with excellent customer service, you have a win win situation. General Manager Leanardi, I hope you are reading this. You’ve got quite a team. Be proud of them.
Thanks Patrick MINI for making this process of car buying so seemingly simple. I’m quite pleased.

I can only speak about the service dept. because I didn’t buy the car here.
I live and work in Chicago so I usually take my car to Mini of Chicago (I won’t mention their name again in this review) which I thought was awesome until I found Patrick Mini to compare them to. The other guys were fine until I heard a rattling noise after they had done a repair I called them right back and they even had their mechanic ride along with me to listen for it. I was sitting there with the mechanic explaining to him that it didn’t used to sound like an old tractor or a diesel engine. All he could offer me was «That comes with the age of the vehicle, just can’t be avoided.» I desperately wanted a second opinion because I know that cars that make noises are trying to tell you something, so I sent an email to Blake Cotten of Patrick Mini and explained the sound coming from the engine along with a video. He was able to do an unofficial diagnostic over email.
These are good guys who are easy to deal with and with communication skills unmatched by any other dealer services. They made it easy for me to understand what was going on with my car. In other words, these guys actually do what the sales sheet says when a company talks about itself.
The other guys are good, but these guys have shown me that there’s always someone else that’s doing things better.

I ordered my MINI Cooper S online from a Philadelphia dealership through a broker and had it delivered to my door because I hate going to car dealerships THAT MUCH. But, of course, since I had no plans to go back and forth to Philly for servicing, I had to find some place local that I could deal with. I tried Knaus, but during the course of a routine maintenance check they missed the fact that my coolant level was crazy-​low, which pissed me off. So, I decided to try Patrick MINI instead.
While I would never purchase a car here (the salespeople are indeed rather snobby and tend to look at you as if *they’re* doing *you* a favor by taking your questions), dealing with the service department was okay, for the most part. I usually always interacted with Zach, who was pretty straightforward and didn’t try to sell me a bill of goods every time I brought the car in. Although, that driver’s side door lock actuator fail and costly repair right outside of the warranty period? –So NOT cool. –But neither was entering from the passenger side and having to hop over it to get to the driver’s side. So I had them fix it for a steep $ 600+ dollars.
I wanted to keep the car forever and drive it into the ground (and the Chicago MINI Motoring Club was awesome!!!), but I ultimately got rid of it because there was a known timing belt tensioner issue for which BMW refused to initiate a recall. –Ain’t nobody got time to sit around waiting for ish to break down; and then ain’t nobody pouring $ 2000 to $ 8000 (depending on the stage in which you catch the timing belt tensioner issue – which could be anywhere from periodic flapping under the hood to total ENGINE FAILURE) into a car that barely had 38K miles on it. The repair wasn’t even guaranteed to be covered with an extended warranty, unfortunately. You might expect engine failure from driving your car into the ground over the course of many years, but not in the first four years of the car’s life – as the result of a manufacturing defect.
The folks at Patrick MINI apparently knew about that particular problem with my model-​year car – and I’ll leave it at that…
If it matters for you, the waiting area is clean, trendy, and just overall pretty cool – and they have free WiFi. I’ve had a loaner once or twice, and I’ve taken advantage of the shuttle service for small errands that couldn’t wait.

I purchased a used Mini Cooper from this dealership last year and within one month of owning it it started leaking oil.
It turns out that it needed a new vaccum seal pump and new tires and needed $ 1,500 worth of work.
I admit I should have purchased an extended warranty… but one month after buying it it has problems. one month.
I was pressured to buy the Mini as it «won’t last long, so please put down a deposit» and when we called our salesman, Max Kinsella, to report the problems, he said that he would talk with management and call us «right back» to see if they could help us with the repairs and low and behold, we haven’t heard back from him.
I will NEVER buy another car from there! Never!

We have been coming to Patrick for years. We have a BMW X5, M3, and most recently a 2008 Mini Cooper Type S — this review is only for Patrick Mini Service.
Patrick Mini Service is fast and efficient. They are always so friendly and accommodating. My dad is the main person for all our vehicle’s needs — in that he’s responsible for maintaining them, bringing them in when needed, etc. I’m most impressed of the high level of customer service he receives and in turn, as do I. Service desk is so respectful and listens to everything he has to say and provides positive feedback. Special thanks to Blake C. and Ethan H. for taking care of us always and being so professional. We have gone to other dealers, but I am most comfortable here. Thank you again for the superb job you did with our car and your caring nature to put customer’s needs first! Thank you Patrick Mini!

I never ever thought I would be giving 5 stars to a car repair place, but these guys were great. From the second I drove my car in the door, to the time I picked it up they were great. Their communication couldn’t have been better and their service was prompt.
Despite the money I shelled out for this, I left with a smile because this was such a pleasant experience. I will definitely be bringing my car back here for whatever it needs.

Patrick Mini you did it again! Due to the excellant service I have received from Patrick mini I have decided that a Mini Cooper is the only car I will ever own! Patrick mini you are the only place I will take my car and go to buy a car.
1^st: used the pick up drop off service to get my car worked on and it was great!
2^nd they were quite nice while working on my car. No pressure to get things done and no upselling.
This dealership went above and beyond for me and I can’t thank you enough.
please if you ever need your mini worked on dont hesitate to ge here!
Plus if you need a mini they will help you get the best car you will ever own!