Patrick BMW

I would like to take a moment to congratulate Patrick BMW for having such a dedicated sales person in Adam (Philippou). He went up and above expectations to make me happy by providing the car i wanted! Adam and all the others who helped me provided excellent customer service, he is a true asset to the BMW organization! This was a true PURCHASE PLEASURE and smooth purchase experience. THANK YOU TO ALL PATRICK BMW

Let me start off by saying, don’t waste your time at Schaumburg BMW. Go to Crystal Lake BMW instead.
I don’t really write reviews but for this occasion I really felt the need to. I switch cars very frequently and just stick to german luxury cars. I went into Schaumburg BMW on a weeknight in the hopes of trading my Audi S5 in for a 335i.
Usually you would think a sales person would be enthusiastic in the hopes of getting a customer. Unfortunately that was not the case here, as I was greeted by an older grumpy gentlemen, Sal. My wife and I started by asking what 335i’s you have in stock. His first question was how will you be paying for this?
Usually I’m not offended by questions like this from a dealer but his tone was just awful. I told him we can pay cash or finance depending on the APR. A little background, while we may look young, my wife and I are both engineers with great salaries. He started showing us his inventory on his computer and said «well we might not have what you’re looking for…» I didn’t even tell him the specifics yet.
Specifically I was looking for a 2013+ 335i x-​drive in a manual transmission. Once I told him that, he said we wouldn’t be able to find a car like anywhere in the area currently. Which i was ok with, as we found a couple in a different state at other BMW dealerships. I had called BMW USA to confirm these dealerships were in the same network and would be able to port the car. BMW USA confirmed they would be able to and Schaumburg BMW would be very helpful.
Sal continued to say well this is impossible as management would never approve this. I told him to ask his manager but he said all of the managers went home for the day. I asked Sal to just confirm with the other dealership if they were willing to send the car to Schaumburg. He walked out of the room to «call» that dealership. My wife went to get coffee and saw him laughing with other employees and not making any calls.
He came to back into the room and said the dealership is unwilling to send the car to them. Which was a lie because I called the dealership and they were very helpful to confirm they would be willing to send the car as long as Schaumburg would cover the $ 500 porting fee. Which I had no issue paying myself.
I decided to leave because I got the feeling he just didn’t want to help us. I told him to have the manager call me the next day, no one has called me. I would never recommend anyone going to Schaumburg BMW.
I went to Crystal Lake BMW instead and they had the best service ever. Ended up buying a 335i M sport through them. Everyone was super friendly and helpful from the moment we walked in. Even with it being close to closing they never rushed us at all. They called me to confirm I was happy with my purchase and if everyone was helpful. They were looking for feedback. This is the type of service that everyone should be receiving. I would recommend Crystal Lake BMW to anyone looking for respect and friendly service.
A big thank you to James Orton (sales), Derrick (service), and manager Derrick. You guys made my car buying experience great!

Bill Earnest has always been the best at BMW. I started with my first new BMW in 2001 and now I only drive a BMW. My experience at Patrick BMW was great. I was in my office and had pics and specs sent via e-​mail. They worked the numbers and I came out to Schaumburg, IL on a Saturday and left with my new 535 fully loaded in an hour. They went beyond my expectations and the car had more options than expected. I think it has every option. thank You Bill and Patrick BMW.

I want to tell you about Agnes at Patrick BMW, she is truly AMAZING!!! She knows her cars and is passionate about the BMW brand as if it was her own child. She wants to sell you a BMW because she truly thinks it is the best car in the world. If you are looking for a BMW don’t just go for the average sales person go for the girl that works her tail off to show you every feature on the car. She is friendly, honest, hard working and the best car buying experience ever. I promise you will end up loving her by the time you buy a car from her. I hope the Patrick family knows what a treasure this young lady is.

Buying a new car is never fun and is usually very stressful. Patrick BMW made the entire process easy from the beginning to the end. I worked with Terry Shoemaker. He found exactly the car that I wanted… color and all! Instead of needing to order the car and wait 6 weeks, I was able to pick it up the next week. The entire process went without a hitch! Before leaving with me new car, I spent an hour with the BMW Genius — this was a huge help! I definitely recommend Patrick BMW for your next purchase. Give Terry a call!

I bought a couple of BMW’s from Patrick in the past and «assumed» I was being treated fairly.
I am an experienced buyer as I usually upgrade in 3 – 4 years. The last BMW I purchased the extended service warranty. Upon trading in the vehicle I realized that I had not received copies of all the pages of the warranty agreement specifically what was left out was the fact that upon trading in the vehicle I would not receive any PRORATED REFUND, had I known this I would not have purchased the extended service plan. Most auto companies offer a prorated refund for early termination but BMW does not, this was stated on the pages that were not given to me. I would still buy a BMW but Patrick has lost my business for good.

Patrick BMW tries to steer you towards Gateway One Lending and Finance Company for financing. STAY AWAY FROM THIS COMPANY. Get your own financing from your bank or credit union. Gateway client service is rude and unhelpful and think it is okay to scold their customers. They goof up on instructions and blame the customer when they have to rectify it.

I recently had my car towed to Patrick BMW for a service repair. I was told by the service department after a few days that the car was fixed and ready for pick up. Within days of driving the car, it started to have the same issues I originally had it brought in for. I contacted Patrick BMW Service department about my concerns with my car and was told that they couldn’t meet my service expectations and to have the car serviced elsewhere.

I just bought a car from them and the process was the smoothest most painless car buying experience I’ve had. The staff was welcoming and very helpful. I live very far from the dealership and Keith who was my sales guy worked with me to get as much done as was possible without my physical presence so that when I finally was able to be present there was little left to take care of. The car was as advertised and they gave me a good deal. Needless to say for the set of features and the price it was the best deal I had seen after weeks of research. I’m highly satisfied. It’s a pity I live so far away that I can’t bring my car here for servicing. I’m highly satisfied.

If I could give them a negative rating I would. My husband bought a car at this dealership last year. We specifically came in to look at a vehicle we saw an ad on. Test drove it and when we went to negotiate the price it was thousands higher than the advertised price. Because they showed us the WRONG car. Looked just like it but features were different. Then they offered a ridiculous trade in price. Sales person told us to go down to car max and sell it and come back. After an hour and a half of wasted time we were leaving and the original sales person we spoke to on phone was now «available». Negotiated price, bought car. The sales person has to fill out the licensing paperwork… huh? Not a good idea, because a year later when my husband tries to renew his sticker, the plates are not valid. They never submitted the paperwork and then applied for new plates that weren’t valid. One mistake after another. Five trips to the DMV (because his time and gas count for nothing) and 2 trips to the dealership, a call to the GM (still waiting on a return call) to get this resolved. NEVER will go back to this dealership and will tell everyone to stay away. Worst experiences ever.

Probably the best car buying experience I’ve had. Felt with Perry Lerman. Zero pressure zero BS. Shoots straight. Everyone is laid back. Very good experience. Highly recommend Patrick BMW. Was well worth the 20 mile drive. And my Beemeer is beautiful.

I’ve been taking my bmw here for service for 3 years now. Matt in service always takes great care of me and goes out of his way to make sure everything gets done. The waiting room is nice and I love the free carwash!

I purchased a 2014 BMW 750li xdrive with 10 000 miles on it, got it for a great buy, I had Perry Lerman for a sales rep, great guy to care of me and got the car financed, I traded in a 2011 BMW 750li xdrive, all in all great place to do business with Perry is a great sales rep and i would recamend this place to purchase a nice car new or used, they are real professional.

This review is specifically for the service center.
Adam Crews is amazing! He should get a raise. Best customer service.
He is always accommodating and never tries to forced unnecessary services when you bring your car in for a specific problem. I’ve worked with him on five separate occasions and I would give each 5 stars. Their service isn’t especially fast, but they get the job done. Loaner vehicles have also been provided when necessary. Great location!

I bought a Used car from here and the service is very poor. I think they need a lot of improvements on the sales team and service post purchase. When you have a problem or question they are very slow, not knowledgeable and very rude. If you need to buy a Used luxury car. I would suggest go to a different BMW Dealership if you are looking for a BMW or any other dealership that is better known for its service.
The service is poor here and they are not helpful neither are they knowledgeable as they should be for a luxury car dealer staff.

I recently ordered and purchased a new BMW from Patrick BMW and I had a truly excellent experience.
My sales advisor (Agnes) listened to all my needs and we selected the right vehicle with the right options that best suited my needs.
Agnes was very knowledgable and was very responsive to all my questions — she would reply even on Sunday! She also is a BMW enthusiast and showed me a 4 series ZHP while I was there — not many sales people would be able to appreciate the significance.
The car was delivered within 2 weeks of order date and Agnes kept me apprised all along the way.
The service department installed MPPK the day my car was delivered and it went without a hitch.
When I came to pick up the car I was in and out in less than 45minutes. They really valued my time and provided me with everything I asked for.
This is my 3^rd BMW but first from Patrick and I can honesty say that their customer service reputation holds true. I can’t imagine going anywhere else and would highly recommend them if you’re in the market for a BMW.

These people are so incompetent. And not good at returning calls. I have now bought two BMW’s elsewhere because they are unorganized and unprofessional. The first thing I’m doing on Monday is sending an email to BMW North America, how they stay in business is beyond me. They could use a refresher course on customer service. Or perhaps they have so much business they don’t mind losing a few deals here and there. Get your act together people!
Then again, Maybe it was a blessing in disguise as I got a great deal on an SUV with the perfect color combination at their competitor.

Today I went to service my car and their customer service has improved, not like my last visit. I was treated with respect and Blake, one of the service guys was very helpful and fixed the problem on my car in less than an hour.

My fiancé and I just leased our car from Patrick BMW and the entire experience from walking in the door to driving off the lot has been excellent. We worked with Brian Parker who was and still is very easy to work with. At no point did we feel pressured, scammed, or like we were being «sold» to. They worked with us on every aspect to make sure we left the dealership happy and comfortable with our choice.
I would recommend Patrick BMW to anyone in the market for a new car. Great service, awesome facility, and all around amazing experience. They really make you feel like you are their most important customer. Well done.

See Sal. Seriously.
Best vehicle purchasing experience ever. From the minute I walked in I was treated respectfully, and then Sal helped me get exactly the car I wanted. It wasn’t about him selling a car, it was about him helping me get into to vehicle that would make me happy. He went above and beyond to the degree that I named my car Sally, after him!
I get all my service done here, and even stop by to say ‘hello’ to the best car salesman I’ve ever met!
Adam, service advisor, is knowledgable, helpful and friendly. The entire staff, including porters, are friendly, and really reinforce my satisfaction with choosing Patrick as the dealership I dealt with.