Hertz Rent A Car

I have rented from this location many times and will definitely be back again. Josh and his crew have the car ready to go and are always courteous even when under the gun of a place full of people.
Prices are fair and the vehicles well maintained. As a Hertz Gold Member, and one who has rented many places across the US, this is my top choice for getting a rental vehicle. I strongly recommend this location.

I needed to take my company car into the Ziegler Dealership for Jeeps. So, my company reserved an SUV with Hertz for me. I called ahead to confirm my reservation and they said they only had compact cars. Ok, fine since it wasn’t in their control. I asked if they could pick me up, and they said no because they only had 1 person working. I said ok I’ll arrange for someone to drive me there. I asked him what time his office closes, and he said 6pm. I said ok I will try to make it there before 6pm.
My guy and I broke some speed limits to try to get to the Ziegler and off we went to get to Hertz before 6pm. We got there at 5:45pm and the door was locked. I called their number again and no one answered. I knocked. Nothing. The lights were off and it looked like they had left.
Why tell me they close at 6pm if they intended to leave before 5:45? I said I was going to get there before 6pm, and they still locked up the office before 5:45.
The paperwork wasn’t going to take that long. Would have taken 5 minutes since my company already gave them our corporate account.
This is, of course, just an inconvenience. They are suppose to open at 7:30 in the morning, so I’ll be there at 7:30am sharp and try to pick up a car to go to my office.
To the gentleman at Hertz I spoke to at this location. I’m sorry if I offended you in anyway. But still, it wasn’t cool to close up early if I offended you. I’m having my secretary get up early just to come and pick me up to take me to Hertz in the morning. I rely on either my company car or rental car to get around. It’s a big inconvenience for me, especially since we tried so hard to get to Hertz 15 minutes before 6pm.

Useless! What’s the point of providing pick up and drop if there is no one to drop you! Only 1 person working! They did not have an iPass and it was a huge inconvenience! Will not rent from this location again! Go enterprise!

If you ever have to rent a car in and around Schaumburg you have to go to this location. Herb Porter and his manager Josh are awesome. We rented two cars from them when we moved here and they made the process super easy. They were very helpful when we had questions and whenever We needed support.

I was in a car accident December 3^rd 2014 my rental was set up through my insurance. I’ve never been in an accident before so renting a car and everything was all new to me. Lauren at this location is so nice, knowledgeable and easy to talk to, I felt very comfortable renting a car here. The process was quick, easy and painless. Any question I had she answered with professionalism and accuracy. I had a great experience renting from here which is so wonderful because if you’ve ever been in an accident you know that everything that goes with it is a headache! It was so nice having one less stressful issue to deal with. Thank You Hertz, I look forward to renting from you again hopefully under different circumstances. :)

Great experience!
After visiting more car dealers and being unsatisfied with the customer service, going to Herz Car Sale in Schaumburg location few weeks ago to buy a car was the best choice ever. Doug and Stephanie turn the stressful process of buying a car into an easy, smooth, enjoyable experience. Very professional sales associates. I will highly recommend them.
Loredana Zaharia

The worst possible place to rent a car. Only one person working at the time, waited much longer then I have ever waited to rent a car. So disappointed in their sale rep who mislead me into believing that the gas would be pro-​rated once returned. Save your time and money and rent any were else.

Renting a car from this location couldn’t have been easier. Abbie and Steve were very helpful. I am going here the next time I need a rental car…

I rented a car from this Hertz location for the past 2 weeks while my car was in the shop. State Farm only allows people to use Hertz apparently but that was A-​OK with me.
They forgot to pick me up at the car shop so I ended up waiting about 20 minutes, but the guy was super friendly and made the whole process easy & quick. I liked the car they gave me but it reeked of cigarette smoke which was pretty icky. :(
When I went to drop the car off, it was a really quick process again, and no issues with State Farm covering the entire bill.
So there were some positives and some negatives, but I wouldn’t mind renting from this Hertz location again.

horrrobile customer service ! I called to solve an issue, rude reps, no solution. When I asked when I can excpet a call back I got «I dunno » Really? What kind of answer is it ??? Dont bother with Hertz go to Enterprise !