Enterprise Rent-A-Car

Hailstorm scammers. Stay away from these guys.

In my opinion, Enterprise Rent-​A-​Car at Golf Road has very convenient location and great customer service.

Very disappointing — called to rent a 12 passenger van for one day and was «gouged» with a $ 450.00 rate because of the holiday weekend. Just plain wrong for a customer that has rented from them in the past!
Hey Enterprise — Pigs get fat and Hogs get slaughtered! Just lost faith in a company I used to like!

So disappointing. Called 5 different locations to get a Ford Transit, this one said they would have it, so I booked the vehicle. Called the morning of to confirm that they would have it, and they said they did. Then we showed up to pick it up and they didn’t have it after all. Just really, really disappointing and a bad way to start a family vacation.

Parameters of review:
Vehicle: (initially requested — Jeep Grand Cherokee or better)
: received — Jeep Patriot with 4WD (due to non-​availability of the Grand Cherokee)
Enterprise location: 1035 E Golf Road, Schaumburg, IL
The office is located right next to the Dyson-​vacuum show-​room.
Dates of Rental: Feb 3 to Feb 4, 2015 (Linus Anybody? — deep Chicago winter)
Rental Rate: $ 55 /​day
Website used for booking:
Note: The reason for booking the Grand Cherokee was that, I had 3 large checked bags (international luggage specifications).
had the cheapest rates on the given dates for the given brand of vehicle — compared with
Review:
I had initially booked a Jeep Grand Cherokee through
. When I arrived at the location, I was greeted by Robert Scanlan (Bob) — The Assistant Manager. Bob told me that there was no Grand Cherokee available. Sensing my disappointment, he immediately offered me a minivan — I was still not sure (my mind was set on the Grand Cherokee), he then called another Enterprise location to ascertain if they had any Grand Cherokees that were not snowed in. NO such luck. Bob, in effect — went above and beyond his duties,
He then pulled up a Jeep Patriot to the front of the store — explained to me that even though the Patriot SUV was a tad smaller than the Cherokee, it would still fit my bags — furthermore, he helped me load the bags into the jeep (each of the bags weighed about 50 lbs) and this was during the bone chilling Chicago weather — additionally, since this was my first time with a Jeep patriot, he showed me how to quickly turn on the 4WD drive
summarize, Bob went out of his way to make sure that I had a pleasant rental experience. I would highly recommend this location primarily because of this outstanding and exemplary customer service.
Pros:
a) Exceptional Customer Service — a personal touch considering the Chicago winter.
b) Options — Enterprise is one of the big boys — with a well stocked inventory, they were able to get me something that matched all my requirements even if it wasn’t my exact original choice.
Cons:
a) None
Summary:
Great service for the price.
Questions:
a) Could I have gotten this exact same customer service if it had been another employee?

I read the poor reviews and I’m lost. I’ve been renting here for 5 years (at least once a month) for work. They’ve always treated me with respect, always helpful, and I’ve had no issues. One time I got a car that smelled like smoke and they made it right immediately. The staff recognizes me and acknowledged me. Nothing fancy, it’s a car rental place but they do a great job.

These guys are great & always helpful. Car gets in a wreck & they are very accommodating. They are busy that is true but I’ve normally made a reservation on line with no problems at all. Never a crabby remark from anyone at this location.

Best place to get a rental car around Schaumburg area. Took me less than 5 minutes to do the paperwork and i was out in no time. I have been renting cars @ this site for over 7 years and never had any issues with it. Jim (Manager) is an awesome person with great personality. Can’t ask for anything better.

DON’T RENT FROM HERE. And if you have to or already have — you may know what I’m talking about. This customer service is the worst I have ever seen. I had concerns that I was not explained the process for insurance rentals (State Farm) when I initially came in by an Assistant Manager that is «no longer at the location». The current Assistant Manager, Jaime, got very flustered and furious and walked away from explaining the process, leaving his agents to explain it.
I work with people too; you never leave a conversation and walk around and ignore it. Come on.
I know people who have rented from ACE and say that they are better — it is worth a try if you’re already reading reviews and are wondering about the service.

There is a policy that you cannot rent with a debit card without a utility or phone bill. Who walks around with a utility bill. I offered to prepay and even offered cash. I was denied.
The manager was very sarcastic about it. He seemed to enjoy denying me. I was wearing surgical scrubs and he told me most people have more money on credit than debit even if that was not true for me.
I ended up leaving. I was late for my 5 year old’s birthday and did not get the minivan to drive around with grandparents. This place does not deserve your business. I’ve rented lots of cars and have never seen such a policy of such shitty service. I was begging them to take my money but they wouldn’t!

Employees are very nice but overworked. It took 35 minutes to write order up because he had to answer 11 calls while he was trying to help me get a car. Get someone to do phones and let your reps work. It is very rude to answer calls and take reservations while checking a customer out. If they fix that problem they would be a 5 all the way.

people were really nice just takes a while but that’s life. they got busy write when we got there. they do want to make people happy sounds like

Sorry to be the bearer of bad news on Unilocal,but I’ve experienced better.
In past Enterprise experiences, if something goes wrong or just differently than anticipated, the employee (s) at least apologize for the inconvenience and makes a valiant effort to rectify the situation.
That being said, we called to reserve a minivan for a 13 hour drive to South Dakota to film a scene from a movie the next day in Wyoming (an additional 2 hours). We requested and were told the vehicle would be ready by 11:30 so we planned accordingly with everyone else we needed to pick up, including the actor who was flying in that we needed to pick up along the way.
When we came in at 11:20 the representative said it would be around shortly and we could have a seat. After waiting and a few nervous phone calls from the director, we had to ask about the status of the van at 12:15. They brought it out (still wet) and we left Enterprise at 12:30. Needless to say we were completely set back in our plans because we still had to load up at that point.
I just can’t imagine what the issue was that set us back an hour (which would have been more if we didnt ask) when we made a reservation and had assurance of a vehicle at a specific time. We also never received updates on the status of the van, they could have been more dilligent to at least check on the progress and relay that information to us while we waited.
It’s unfortunate because I have been to Enterprise locations where the employee would go to the end of the earth for customer satisfaction. Perhaps that’s an over-​the-​top exaggeration, but they at least made an incredible effort to resolve the issue. (this was the Rolling Meadows Location off Algonquin).
To end on a positive note, the van was very clean and comfortable. Thank you for that.