Dunkin’ Donuts

Went in and ordered 3 combos and made it clear that they were all combos. Also ordered 2 ice coffees and a regular black coffee. Service was fast but our order was messed up. Only got one hash brown and come to find out for that one they didn’t put it in as a combo but rather put it in individually (so we paid more) then only rang us up for one instead of three. When we said we ordered three combos they told us it would be an extra 99 cents each extra. Then to top it off they put cream and sugar in the black coffee. The other bad part was the people working the pickup counter have such heavy accents you can barely understand them and they seem to get mad when you have to ask them to repeat themselves slower since they speak so fast and with the heavy accent. Will not return to this location anymore

I went in to get an iced coffee. The line was a little long, but Cynthia M. gave me TWO free Donuts for the wait! She was very friendly and helpful, and the line was not very long anyways.

Horrible. I went in and they took 8 minutes to make an iced coffee then we’re giving up free donuts to make up for the wait. I don’t want a donut, I want my coffee made on time so I’m not late to work. Never again going there.

I write this review in the hope that the owner’s will clean up their act. This is my go to location based on proximity to mi casa. The place is disheveled and appears dirty. The lines are long because the service is poor. Come here during rush hour and you’ll miss your train & feel frustrated. Please Mr. & Mrs. Owner, get this place on the right track so that the author won’t have to bother with finding an alternative location. We want to give you our money in return for yummy coffee & treats in a friendly, clean, customer-​centered environment. You’ve got work to do. Thank you.

Horrible service, no one knows what they are doing. Horrible horrible horrible, had to walk out and go somewhere else. Stay away!

Every time I get ice coffee its good but today it wasn’t I hate there. donuts are not fresh at all but the pumpkin donuts are good and the ice cream pumpkin cheesecake is very good

We stopped by after a tiring day. The coffee seemed diluted and donuts were not fresh. Overall pretty bad experience.

I just went in to get a coffee and a tea. I was greeted by the cashier who’s name was Corey R. He was polite and friendly. He mentioned that both of my items were only a dollar from 3 – 6 pm. Great service! This isn’t typical of the Dunkin donuts that I am familiar with.
My girlfriend says she has also had great service whenever she has been to this location. She works with a child who has autism and generally struggles with social interactions. She has the child place his own order whenever they go to the Dunkin donuts. She said that the people who work there are very patient and kind with him.
I had a great experience and I will be back!

Oh my goodness… WORST latte ever! I go to a different Dunkin Donuts in Elk Grove and their latte’s are amazing EVERY TIME! This place, that’s a different story, and then I brought it back to try and have them fix it, and they told me I had to come back to see their manager b/​c I didn’t have my receipt (Who keeps their receipt for COFFEE??). Like I’m just going to keep carrying around this horrible latte waiting for the manager to show up one day and replace… No, I’m good.
Sometimes you have to make an executive decision to keep your customers happy and the guy working there should have replaced it for me. I spent $ 3.50 and I might as well have just given it away b/​c I had to pour my drink out. I won’t be back to this one. I’ll be at the one on Meacham.
Oh and if they would have fixed it I would have given them 4 stars for making it right… too bad! Only reason they get a second star is b/​c their donuts were still good and because they have Baskin Robbins and the tubs are good (don’t think you can mess those up anyways)!

They’re open alllll the time, which is great (I wanted to see my friend before he redeployed — at 6am — which meant us meeting up around 3:30. and this was the only place open!) but the service is completely lackluster.
The guys at the counter are sarcastic in a rude way (I’m Queen of le Sarcasm Empire. and I didn’t find them the least bit funnay), and the service is S L O W.
There’s plenty of Dunkins dunkin’ in the sea. Go there.

By far, this has to be the worst Dunkin Donuts. Dirty, long wait lines, language barrier and horrible customer service. You are better off driving 5 mins more and finding a better location else where. Never returning here.