Dunkin’ Donuts

This is likely my favorite DD’s ever. They got me through many an ugly morning. They got my order correct except once. That’s like 55 times out of 56. That so can’t be said about most of their locations. They did ask me to go park once. Now, I’ve seen the people who park during the morning rush never get out of their spot, so I sweetly said no, I’ll wait. I mean I ordered a bagel not toasted with cream cheese on the side and a coffee. I’m just not parking for that 15 seconds of effort.

ARGH! What happened??? This was my favorite DD — convenient, on the way to work, great coffee, great service, and cheddar cheese bagel twists! YUMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM!
Guess what’s off the menu now? Yup, those awesome twists are gone. In their place is a truly awful cinnamon bagel twist. What it lacks in cinnamon, it makes up for in heavy breadiness; dense and doughy, I took two bites, pitched it, and sighed, wondering what the heck Dunkin’ Donuts was thinking, dropping the cheddar twist for this bland and boring thing?
But at least the coffee would be good — I thought.
For the first time at this location the coffee was weak and insipid — and two sips later, it followed the bagel.
I’m hoping this is a one-​off — a bad day for an otherwise great DD location.

Worst customer service EVER. this was my experience this morning. I first went to Starbucks, the line was too long so I went next door to dunkin donuts (there’s no line). I pull up to the order menu and am greeted. I’m not sure what I want yet so I ask for a moment. The girl at the other end of the speaker box waits 3seconds before asking if I’m ready. At this point, I’m slightly agitated so I tell her «not yet but when I am ready, I’ll let you know.» The girl exhales loudly into the speaker twice and this time waits 4seconds before asking again if I’m ready. I say no and she asks again when will I be ready. My first instinct was to reach through the speaker and smack this rude young lady. I suppressed it. My second instinct was to cuss her out. it was much harder to suppress that. I instead decided to take my business and money elsewhere. Customer service is everything to me and because of that, I will NEVER be back.

My best friend and I met the world’s unhappiest Dunkin’ Donuts employee here (and, possibly, one of the unhappiest people alive). We were ordering some drinks and had a couple questions — no big deal, right? — and instead were met with a ton of attitude. What should have been a 30-​second exchange, pouring and paying for two cups of coffee, turned into a verbal beat-​down. A smile goes a long way. My friend and I are the biggest balls of happiness, especially when we are together. We didn’t get it.

Ridiculous service, especially when there are so many other coffee and donut places around the area.
I use the drive-​thru for a reason. I am on my way to work, and want something quick to eat and drink on the way there. I do not use it to order, wait in line for an eternity, pay at the window, and then be told to wait in the parking lot for my food. I can go to a real restaurant for that hassle. And I can count on one pinky nail the times that I have received a genuine «Thank You.» And while the coffee and sandwiches aren’t terrible, I can get much better at Starbucks, or even McDonald’s.
Nah. I won’t miss Dunkin’.

The worst service ever or the best jackasses ever! Apparently whipped cream smelling funny (rancid butter smell to be precise) is pretty common for them. You try to complain, they will convince you it is the way it should smell. If you still want to complain, you are going to hear «Thank You» repeated in a very loud voice that the person in Starbucks couple of blocks away will be able to hear it. Eventually it drowns out your voice until you give up and storm out. The biggest mistake I did — I shouldn’t have missed the turn for the Starbucks or I should have circled back instead of going here.

if i could give this location –5 stars i would. i have been to plenty of other locations and i have never experienced a problem like this before, at ANY restaurant in general. i will explain step by step what happened.
first we pull into the drive thru and start to make our order when the lady exclaims «you need to PULL CLOSER TO THE SPEAKER I CANT HEAR YOU» we were a little taken back, and even though she gave us attitude we didn’t say anything. so ok not a problem, we pull closer. we finish our order and pull up to pay, when we got to the window we ask to put half on a credit card and half in cash when the lady giving us out food says «OH MY GOD»… we were stunned, we didnt know what to say, so AGAIN we say nothing. she pushes the food into her hand and says «thank you BYE» so we leave
at this point we had enough so we pull back into the drive thru and ask for the womans name who handed us the food. Jessica then says «NO thats her privacy i will not give you her name» and asks us to pull forward so we can talk face to face, (kind of threatening but.) we do so. when we talked to her she said that the woman was giving us attitude because «you guys were taking too long». which doesnt make sense because that woman didnt take our order. so we proceed to tell her that their customer service was not ok and we felt very disrespected and she LAUGHED at us while we were telling her that its not ok the way they treated us. when we told her that we wanted to talk to a manager she said «shes not in» and we ask for her name to speak to her later and she says «Her name is Lola, it doesnt matter anyways because im friends with her» and we also couldnt know the womans name who gave us our food because «she already left» when we literally just pulled around the drive thru.
so she tells us the manager will be in later. we call back when we get home because we had a suspicion that they were lying and a girl answers the phone, we ask for a manger and she gives the phone to Jessica (employee at drive thru, why would you give the phone to her?), while transferring the phone we could hear them talking saying «its the girls from the drive thru» and laughing at us and talking about us. Jessica then says «she just left, shes the manager so she can come in whenever she wants and leave whenever she wants» when we were JUST there and she said she wasnt there. when we told her that we could hear the employees talking about us and laughing she said «i dont know what your talking about» and tells us «you guys didnt even pay us the right amout of money!»…really? thats just ridiculous. that woman at the drive thru TOLD US to leave basically. Then a man gets on the phone and tells US that we cannot talk to HIS employees that way (hes not a manager) as if we were talking to them poorly? She was swearing at us and hung up on us.
i have never in my life recieved this kind of service and im honestly still in shock that this even happened. Something needs to happen about this because its not okay. no one should never be treated like this. i dont plan on ever going back to this place and no one should unless they want to be treated like scum. these employees think that they can talk to customers any way they want and its discusting. the store is a good store but they need new employees. and theyre presentation of their employees wasnt so nice either. take my review into consideration before stepping foot into this location or you might regret it. Farewell (:

Hash browns are always soggy in the morning and they always make you park while they make your food. Such a hassle. DONT GO HERE

I prefer this Dunkin vs the one that is closer to me on Barrington Road. I come here daily for coffee and a morning bagel. My coffee is always correct and tastes great. My morning bagel is always fresh with just enough cream cheese. Service is always fast and friendly and I love the new mobile app.

I stop for coffee on my way to work, and when the Starbucks is jam packed, the girl who is always late and has no time for a 15 car deep drive thru, settles for the Dunkin which is conveniently next door.
Love the holiday drinks – red velvet latte yumm!
Love the turkey cheddar bacon sandwich, but not a fan of the sauce they started adding to it.
Love that it’s 24 hours.
Not much else to say except that it drives me absolutely crazy that I am the only car in the drive thru and as I wait the minute and half for them to whip up my mocha, they insist I pull up and park to wait. I could understand if there was a huge line behind me, but they are all in the huge line at Starbucks. I could understand if I had a huge order, but it’s one coffee and maybe a sandwich. The parking lot is quite small and inconvenient and more often than not, the employee is there waiting with my coffee before I can even park, so what is the purpose of pulling up? Very annoying.

Dunkin coffee is one of my favorites aside from Caribou (except most Caribous are closed near me *tear*). They also have yummy donuts that I drool over but don’t buy since I unfortunately have to watch what I eat haha Dunkin’ Donuts have all day value meals which mainly consist of a few different egg wraps and hash browns each for 99 cents. It’s a pretty good deal if you need to grab breakfast on the go or need a little snack to keep your energy up throughout the day. You can’t go wrong with ordering coffee and a donut!

Omg no one ever go to this dunkin donuts. Save yourself and go to a different location AT LEAST. Drive thru is the worst service ive ever had in my life and it was very frustrating.
Simply asked for a ice cream cone, choc shake, and a choc milk…
They somehow managed to mess up our order 3 times, we got to the window and they asked again for my order, I told them and they messed it up and I would not leave until they gave me what I asked for, which I could tell was making them irritated.
The lady manager was very unprofessional. AND it took 20 mins to get 3 items and they tried to charge me 7 dollars more… –_​_​_​– do not go here.

I can safely say I will NOT be going here anymore. The store owner was very rude and that was enough for me. If you’re going to own a business you should really think about how you treat people. It’s more expensive but there’s a Starbucks right next door and the staff is always incredibly positive and helpful.

Very nice staff! When I wanted a small soft serve cone, they informed me I could get a regular at a cheaper price!
Nice people are nice. I read the other reviews about lack of accuracy, and while one can have an certain expectation of standards, you can also be a little forgiving.

This place used to be 3 – 4 stars until last nite. The rude young indian cashier girl w/​glasses ruined the experience for me.
MY STORY:
Asked for an unsweetened ice tea — she poured my cup from another cup sitting on the counter. When I asked her why she was doing that — instead of using the machine — she had a super attitude with me — telling me I didn’t have to buy it if I don’t want to. She kept being aggressive the whole time til I asked her why she was trying to be a hardass.
The only two things I really drink these days are unsweetened ice tea or water (trying to be healthy) — so I didn’t have many options.
Even when I was paying, she kept taking the cup back saying I don’t have to buy it. Then she smirked as I paid and handed me the receipt and sarcastically said come again.
Some of the other girls are nice but none of them are polished in customer service. They are just too young and a lot of attitude.
BOTTOM LINE:
Anyways, no one wants to hear my long sob story — bottom line — I’m boycotting this place. They won’t miss my money anyways, the store is pretty busy usually.
Pros: open 24hrs, a lot of tables. well lit. on golf rd, free wifi.
Cons: a slew of young indian cashier girls. attitude. bad service. a lot of flies. cramped parking lot.
Word to the owner: Stop hiring your family & friends — just hire people who will do a good job!

Ok, I would have to say this is by far one of the best DD’s I have been to. I usually go in the morning before work. They are fast with the drive thru and always get my coffee right. Love me an iced carmel mocha latte! :)

It is a Dunkin’ Dounuts. If you haven’t been to one before, you probably weren’t born in the USA, or haven’t been here for very long. I’ll spare you the details on the menu and skip straight to the experience.
The place has a very small parking lot (like a lot of other DD’s I’ve been to), which makes parking your car early in the morning a questionable adventure. You are much better off in terms of speed to use the drive-​thru, only problem being that they get your order wrong frequently.
The price is right, but then again you aren’t getting gourmet food, but that’s to be expected. This little DD serves a niche of suburbanites that are too lazy to cook their own breakfast or set the timer on the coffee machine. Watch out for tailgating caffeine junkies that need their fix! Okay, Unilocalers, I realize that not all of you are coffee zombies, just some of you. You know who you are.
Because they’ve botched my order so frequently, I’ve been inspired to be less lazy and cook my own eggs at the house in the mornings. I guess poor service can sometimes lead to indirect rewards.
Thank you DD!

Dunkin Donuts. Breakfast with the Ma-​dre had the egg and bacon bagel with an OJ was delicious. speedy service and very clean. I still gotta try the captain america ice’s I see advertised !

Ok, I wouldn’t give just ANY DD 4 stars but they have continued the 99c specials when others stop at the corporate promo end date. And they have consistently better help than any other DD I have stopped at in Northern Illinois.
This does NOT mean that your order is going to be right more than 75% of the time, but that is a pretty good hit rate unfortunately and they are very nice about it as they fix it. Ronek is finally getting the girls trained.
This DD is not perfect but LIGHT YEARS ahead of Palatine & Barrington, a parking nightmare. There is also a nice BIG one or Rand in Arlington Heights that is ok.
I stay away from the donuts but when you are starting to fade in the afternoon, have one of the 99c wakeups bacon and egg WITHOUT the cheese and a medium coffee, protein & caffeine at about 110 calories for $ 2.21. Rocket fuel!
SECOND Jackie G’s 24 Hour Fix AND they have Wifi.
It IS a smallish parking lot BUT you can also exit/​enter onto EITHER Golf or Higgins, very handy.

I like Dunkin Donuts in general, but this one actually warrants a good review for more than coffee.
It’s open 24 hours. With the luxury of being around places like this, I once thought that all Dunkin Donuts are always open, but that is not the case.
There is a drive-​thru with friendly service. If you choose to go inside, there is a large sitting area, though you might be tempted by the Baskin Robbins treats if the donuts didn’t get you.
I’m grateful that it’s held up, in spite of the Starbuck’s located nearly next door. Maybe it’s the free wifi that it’s neighbor doesn’t offer. I love Dunkin.