Car-X Tire & Auto

I pulled in here because I saw the sign for the $ 16.95 oil change sign. This is FALSE ADVERTISEMENT!!! It’s actually a family package of 3 oil changes, not including the $ 9 discard fee, plus any upgrade oil fee that they determine you need. I thought it would be $ 50.85 for 3 oil changes before tax. The gentleman informed me that I need a synthetic blend, which is $ 10 more each time. So the total would have come to $ 89.95 before tax just for 3 basic oil changes!!! BEWARE of this place. Ignore the signage too.

Excellent fast service Jim the mechanic is the best in Schaumburg very knowledgeable about every vehicle likes to talk to the customers explain in detail what’s going on they do not over sell you make sure you understand everything about your vehicle get you back on the road in running a little pricesly but best service you can find and best staff

5 workers inside the shop chatting it up — 2 other employees smoking outside and no cars inside while I wait inside for 45 minutes to get a simple oil change… never getting my business again — you make the decision for yourself

Gave them second chance. Manager is racist.

Came in for an oil change. Was told about 20 to 30 minuets (perfectly fine) have been sitting here for 40 minuets and still has not pulled the car in. When I said so something nothing but attitude. So now I wait. 50 minuet wait and they finally pulled my car in.
Never in my life has it taken so long to have the oil changed. I will never return here. Almost 90 minuets later they are done

I like this place… Bill always gets me in and out quickly. Jimmy and Bob have always done a good job with my car… it might be expensive but all cars repairs are pricey. I’m happy with the service.

I’ve been taking my cars here for years and years, and if it wasn’t for Jimmy (he’s the best mechanic you could get and one the most honest mechanics around, old school down to earth, fast, reasonable right on the spot when it comes to repairs and troubleshooting) I would have spent a lot more money and time fixing my cars elsewhere
Thanks

The Midas across the street was full, as usual. Wanting to get my oil changed on lunch, I went across to Car X. The manager Bill Spencer informed me of a special they had where three oilchanges cost $ 49.95 — a fantastic price. I purchased it, and even went ahead and bought into his «value-​add» of servicing the rear brakes, even though they weren’t all that bad. It didn’t take terribly long and was overall happy about the service.
I then went in to redeem my second oil change, this time on my 2012 Ram 1500 with the 5.7 Hemi… Using the coupon, I was still charged an additional $ 20 for two quarts of oil. While I’m well aware that there are limitations on these discount vouchers, I was quite disappointed to see that all things considered, I payed $ 36.95 for the oil change that I could have gotten for $ 25, BOGO at Midas. Again, this was on my lunch hour, however this time the service (only an oil change on a new vehicle) ran over an hour. When I got the truck back, they left the odometer on the engine hours setting. Not a big deal, but rather annoying and unprofessional. I speak from somebody who previously worked in the industry. Once an hour of waiting was over, I had called Bill back to check the status, only to find that he was waiting on me to confirm the $ 20 overage, even though I told him I would be next door at Dunkin’ Donuts and to call me on the number he has when it is ready or with questions. This was a waste of time.
I then traveled to NTB on my lunch today to find they had a three hour wait to check a bad tire on my vehicle. Remembering I still had another box on my voucher for another oil change, I called Bill up and discussed bringing it in for an oil change and tire. I asked if they had the time to do it or not. He said «Of course we do!»
So, I happily brought it there to have it all taken care of. The car was pulled in quickly to my satisfaction, and the tech had pointed out a few value-​add issues and was generally helpful. I was told the tire was bad since it was driven on flat for some period of time, which I walked in expecting. So, I went ahead with purchasing a new tire. The tech had originally offered a Cooper StarFire for $ 85, but then I asked about a cheaper solution, to which I was quoted $ 77 for a tire that had «better ratings.» I was surprised to hear that wasn’t the one offered first. Expecting that they understood that I did not want to spend hours there, as I was there on my lunch break, I figured the tire was in stock and ready to go. I was told it would be roughly 40 minutes until it was ready to go.
I then waited in the waiting room, and overheard a discussion between Bill and another customer about their oil change special. He continually cited her attitude and offered to just not do the service. I found it to be very unprofessional and discourteous the way the matter was handled, and I would believe that his aggressive maneuvering is what typically causes mistrust in female clients of auto shops. She left unsatisfied with her service.
After reading three Time magazines in the waiting room, and realizing over 40 minutes has elapsed (about an hour and 20 minutes since I arrived), I asked Bill when it would be done, as I was quoted it would be done already. He said they were waiting on the warehouse to drop off the tire. He said he would call them right away to find out where it was. I explained that I was told it would be ready, to which he replied «Very good» and walked away. I was never told the status of the tire.
Another 40 minutes elapsed before I was told it was done. Originally I was quoted «$ 115.48» for the tire install, which apparently didn’t include taxes since my out-​of-​pocket was $ 122.xx instead. In Cook county, auto shops are required to have triplicate copies of quotes and the quote was indeed overrun by $ 7. I had only signed one quote at the beginning to check the tire and the free oilchange, and one for the $ 117. The third one was a bit of a conundrum, but after two hours waiting for a tire to be installed (that nascar does in seconds), I felt tired and aggravated.
The best thing about this experience was that it motivated me to reactivate my rather dormant Unilocal account.

Wish I could give ZERO stars. I saw a sign for oil change under $ 20. So I pulled in and that’s where the manager says that in order to get that price I would need to buy 3 oil changes that day all at once… I mentioned that the sign did not state that but they swore it was a great deal and included all these extras so I went for it since I have a few cars. First oil change, they tried to sell me new tires, wipers, and fluid flush, and I refused. I came back few days later with my other car for oil change and mentioned that there was a noise coming from the wheel. After the oil change I get called out to the garage and the mechanic walks me under the car and points his light at my wheel and says that I need a new bearing and that it was a big job because they would need to replace both of the front bearings for best result. I told him to forget it because I had just gotten it replaced a week ago by a friend and that his recommendation to replace both was false! The mechanic looked caught off guard and then said he noticed that a lug nut was very loose and maybe if he tightened it, it might help… SURPRISE… that was the exact problem. Loose lug nut fixed for nothing but they tried to sell me a $ 400 job instead. Bunch of crooks. The owner obviously has the whole staff trained to pull this because while I waited for my car, every other person was called into the garage and seemed to get the same add-​on sales pitch. Never go to this CARX!

My first oil change at Car-​X, they suggested a new filter and transmission drain-​and-​fill, but quoted TWICE as much as my regular mechanic charged me.
Second oil change, they told me AGAIN that I needed a fresh filter and transmission fluid. When I shook my head and said «I just had both done», the mechanic got angry at me (then the manager tried to weasel out of getting busted for trying to sell me services I didn’t need by claiming that my regular mechanic had swindled me).
For my next oil change, I went to a local dealership instead. Surprise, surprise, there was nothing wrong with my filter or my transmission fluid… however, the mechanic called me up with the most puzzled tone in his voice and asked me if I knew how windshield washer fluid had managed to find its way into my engine coolant. Unbelievable!
I have had good experiences with other Car-X’s, but I will never go back to this one, and will be writing into corporate to let them know that they should consider taking some action to protect their brand.

Avoid ! Avoid ! Avoid ! I had a break from the back extension of my muffler to the crossover pipe. Called and they told me «simple weld job will run you about $ 45-​$ 50». I go there and was told by the mechanic, «can’t be done, and if it could be, it would run you $ 90 – 100 «. Obviously, conflicting prices by desk attendant and garage guy. Was told «it needs replacing, and it’ll run you about $ 480 with a lifetime warranty. I said, no thanks. Their reply was «then okay, we’ll give you a less expensive one with a 3 year warranty for $ 370 «. Once again, no thanks. «Okay, how about one with less quality and a little noisier than an average one for $ 160 ?» Once again, no, because I don’t want a noisey one. «Okay then, how about one with a 1 year warranty, and slightly noisey for $ 100 ?» I said I’d think about it. So I went to an independent muffler shop in Hanover Park on Irving Park Road, and had a new muffler with a back 6 inch extension welded on for $ 70. And to top it off, it has a lifetime warranty !!! A great deal, and very happy knowing I saved myself over $ 400. Car-​X in Schaumburg on Golf is a rip-​off ! GO ELSEWHERE and get 2^nd ‘n 3^rd opinions. Good luck.

This is the worst Car X of them all and Car X really should close this store. The owner is an arrogant, dishonest, money hungry jerk. He will look you in the face and lie. He will not do anything for free even just answering a simple question. I have tried this spot multiple times expecting that I caught this owner /​manager on a bad day and each time my experience is worse. I will never be back and highly advise everybody to stay away.

Just got new tires, brakes, and battery. Everything went smoothly, and the staff was friendly and just all-​around awesome!

I received a response from the owner. He told me that all of my problems were due to miscommunication. He indicated that the charge for the warranty on the tires is not really a charge for warranty, but is a charge for labor to mount each tire. The warranty is actually free. He said the problem with my brakes was not one that could be identified before the road test which was done after my axles were installed. Interestingly, there was a road test done BEFORE my axles were installed, but the brake problem wasn’t identified, or even noticed, then, either. So take from that what you will.

I went to get a «full service» oil change done here yesterday and I have to say I only went because they were having a special. However, I should’ve went to Merlin’s like I started to. The manager was more interested in me getting new tires then he was inspecting my vehicle. Then when I asked him to check out a noise, he said okay and of course… he didn’t. I go to Merlin’s up the street and each and every time I go they check every inch of my car. (I’ll be giving them a review next!) After the oil change my car runs great.

Got my brakes done here. Needed new pads less than two years later. Funny I got 5 years on the first set. Then they told me that I should have bought the lifetime guarantee. Joke.

I was served by the manager, Bill, who was very polite, and helped me quickly. Once the work on my car was done, he showed me on the car what was wrong. He explained all my options and gave me an estimate and was more than happy to answer all of my questions. I’d go back to Car-​X again, especially because it was nice to have the help of a guy who seemed kind, knowledgeable, and trustworthy.

Watch out this place they tend to quote overpriced parts (this applies to all auto repair places) added with ever changing labor charges. After looking on the internet I found parts for 9^th the quoted price, I gladly bought and took those to this place just for replacement they added up there labor charges by 30% realizing they won’t be making any money on the parts. The only good thing was they did do a good job replacing the parts.

An oil change (which I had an appointment for) should NOT take over an hour. Save yourself the inconvenience and get your oil changed elsewhere! They also had expired coupons on their website and told me I needed new rear tires when I got them replaced less than 6 months ago… not a fan of this place at all

They do a good job and are flexible with scheduling appointments. Service takes long but then again all mechanics do. It’s close to fast good joints so you can walk and wait for your car if you like.