Brides by Demetrios

Absolute perfection! The staff was knowledgeable, friendly, and helpful. They know which styles fit with each body type and preference. Purchased my dress and veil from them.

I called them after being turned away from house of brides and having a less then stellar experience at David’s bridal. I know they are appointment only but they took me within an hour. I got there early they let me look around. The consultant was friendly and helpful best service by far I got all day. They were polite and helpful. While I didn’t find my bridesmaid dresses here I still chose to give them 5 stars because of the great service. Very sweet people.

LOVE LOVE LOVE! The staff was amazing and the dresses were beautiful!

This was my first and finals stop for wedding dress shopping. Bonnie was ABSOLUTELY amazing! I was so nervous going into the appointment, not knowing what I wanted to wear, on top of being incredibly self conscious. We went through my «Knot Look Book» together and the next thing you know we are off to the back and I could just tell she had some great ideas already. We tried on dresses that I thought I wanted, I told her what I liked, what I didn’t like, and then suddenly I stepped into a dress that I probably would not have picked out myself, added a belt and some beaded capped sleeves and it became mine!!! I was over the moon!!! My mother was sobbing, my cousin was laughing, and my sister was on the phone cancelling every other bridal store appointment I had. My experience could not have been better, it was flawless, it was perfect, it we the first time I really felt like a bride!!! Bonnie, you da bomb!!!

I only went here once and expressed less than enthusiasm for a dress or two I tried on here. Never followed up with them, so you would figure that I wasn’t interested in their dresses, right? Somehow, the store keeps calling me at least every month to tell me about sales or to try to set up another appointment. Their sales tactics are the most aggressive out of any store I went to in the Schaumburg area and it makes me definitely NOT want to order anything from them. I didn’t think their selection was all that great for a budget of $ 1000 or less, so I didn’t even see one dress that I really liked here. I think there are much better stores in the area.

After having a bad experience at Davids Bridal Orland Park, Brides by Demetrios was a god send. I’m not getting married until summer of 2017, so I have some time but still, I wanted to find a dress sooner than later to avoid a rush and issues.
I went in at 11:30 on a Saturday and it was comfortably packed. The area where the party sits was full. My consultant, Gonca was amazing. She asked me what I was looking for, what type of venue, if it was outdoor and price. She also let me pull what I liked and didn’t try to force me into dresses that I wasn’t interested in. Low and behold, the first dress I tried was the one I wound up buying. I walked out in it, my mom and MOH both went Oh my god, as did everyone else seated in the area, so you know it had to be good. Buying was a breeze. 60% down, rest due before they release the dress to you. They also went over everything and even showed me the tag on the dress and veil to make sure that it matched up with what was being ordered on paper, so that there isn’t a this isn’t my dress argument months down the line.
Overall, I would recommend that other people come here. It’s a clean salon with beautiful dresses in a range of prices.

Horrible customer service, seamstress does not speak English. This place is a joke. Unilocal says my review is too short. The story is long and painful. I’m in customer service, I would be fired if I treated my customers with such disrespect. Go to the reviews that are not recommended Don’t buy your dress here! Run don’t walk away from this place! If I could buy my daughter another dress I would! These people need to take a class in customer service!

There are a lot of mixed reviews on here but after my experience, I know that I personally will not be back to this bridal boutique.
As the MOH I went with the bride to browse and get an idea of what we wanted the rest of the wedding party to try on when the whole group came in. Bonnie helped us, and within about a 15 minute time span, we went from browsing to me handing her my credit card to purchase a bridesmaid dress. I can’t even tell you how this happened because it happened so fast.
The dress itself was $ 200 and because of my height, there was a $ 20 up-​charge for extra fabric and another up-​charge for my «size» — mind you I wear a size 12 pants and a size 20 dress was ordered. I was baffled by this but went ahead and paid for the dress, because like a lot of other people I was clueless about bridesmaid dress sizes.
I received my dress and it was so big and long on me it fell off. I spent close to $ 90 to alter it and even after that it still didn’t fit correctly and the lace ended up ripping during the wedding because they had to re-​structure the lace on top when it got altered because it was so large. So that $ 40 that I paid for the extra length and fabric for my size was completely wasted because it was just all cut off during alterations.
I am currently in the process of planning my own wedding now and Demetrios will not be on our list of places to go. If you decide to make this a make this a stop whether you are a bride or bridesmaid, be careful and do some research before you decide to purchase a dress.

DO NOT WASTE YOUR TIME! My appointment was booked over 1 week in advance. We arrived and from the very beginning, all of staff were all snobs. We carried on. I had done my research online ahead of time so I knew the collection and my top 4 dresses I wanted to try on. My «consultant» didn’t know where that collection was and we were told to wait in the hallway. Again, we carried in. She found the collection and called us back to look. They did not have my top choice, so I picked out the remaining 3 and 2 others from the collection. Again, we carried on. I was led to a dressing room and told to get undressed. I looked around for a robe. No robe! Not even a hospital gown! We carried on. My «consultant» enters the dressing room and hands me the dress. She doesn’t help me in it (any woman who has tried on a wedding dress knows you need a little help). After tripping and stumbling into the dress, she pins me and I walk out to look at the dress. Still carrying on like a trouper! I tried on all of the dresses and had it narrowed to 2. My «consultant» excused herself for «just a minute or two». I’m standing there ready to ask ONE final question before I made my final choice. At LEAST 20 minutes of standing there feeling like an idiot, we went back to the dressing room. All of the dresses I had tried on were GONE!
I took off the dress, put my clothes back on and another 10 minutes later, walked out to find my «consultant» up front chatting with a couple like it was happy hour! As we were walking out, she had the audacity to tell me she would be right with me.
Needless to say, once we got out of the store, we looked at each other and tried to wrap our heads around what the heck just happened!
An HOUR after we left the store, I received a voicemail from my «consultant» apologizing. Evidently, her previous client had come into the store to show her their wedding pictures. I was insulted, humiliated, and extremely offended! Did THEY have an appointment to get together and look at wedding photos?
This would have, could have, and should have been her easiest sale of the day!
Still carrying on to the next bridal store. It can’t possibly be more disgusting than the way I was treated at Demetrios!
I wouldn’t give it one star, but I have to in order to post this. Just place a — in front of it and that was my experience.

It took me 2 visits to this store to find my my dress. Between the first and second visit, I went to several other places. All of them can’t even be mentioned in the same class as demetrios. Both my experiences at this location, was amazing.
This is why I love it:
— the store itself is beautiful
— there are lots and lots of dresses to choose from
— they are friendly and professional over the phone
— the quality of is unmatched.. The stitching is so skillfully done, the dress is finished at the hem, and the materials and lace is of amazing quality)
And now for the best part. the lady that helped me. Bonny… she took her time helping me, and never made me feel rushed. She worked with me, based on my likes and dislikes, for each dress. I could see that she waited for me to form an opinion about a dress, before she provided input and guidance. When I returned the second time, she hugged me and when I decided on my dress, I think she was almost just as excited as I was. Bonny was on her knees, putting clips in, shaping the dress and doing everything possible to make sure I can properly see what the dress will look like.
Here are the other places I visited:
— house of brides on North franklin. (Awesome customer service, great place, lots of choices, gorgeous dresses, but — the superior quality on the dress is NOT there. The hems aren’t stitched in, for the most part. The quality is not bad, but compared to Demetrios, it only gets you about 60 percent of that)
— Glamour closet on w Illinois (unless you Wana buy a dress of the rack, in a small little couped up store that jams everything in, steer past this one, dresses are not impressive, either)
— David’s Bridal — the good. they have lots and lots and lots of dresses, they are very affordable, and service and guidance is pretty good. The bad. take a close look at what you buy. and you will quickly learn that the stitching, material composition, and finishing touches, is why it is cheaper. Their consultants are not nearly as experienced as demetrios (bonny), and they ask you to rate the dress, out of 10. it is sales technique, that ends up making you feel pressured to buy a dress at the end of the first visit. Another reason I love Bonny and demetrios.. She never tried to push me to make a purchase, or practiced cheap tactics, like that)
— Jade Bridal — if you are ok with stealing from another designer, and getting your dress made, pretty cheaply, this is the place for you. The service is great.
And saving the worst for last: the bridal salon of macys on state street. Tired looking, snooty, unenthusiastic, blah blah … they are so bad. I will write a separate review. dedicated just to them. The weird thing. they have demetrios dresses, and may even be managed by demetrios.. Don’t don’t go here. go see Bonny in schaumburg.
I hope this is helpful. It was so overwhelming to find a dress, there are thousands of options out there. go for demetrios.. And ask for Bonny.
Best of luck

This place does not call to confirm appointments and will not let you try on a dress without an appointment even if the store is empty. They seem to think they are high fashion which is questionable.
The building it is in is kind of like home depot. You walk up warehouse stairs to get there. Upon entering, the store itself is mostly white and tidy.
When you book an appointment to try on dresses, be prepared to try on dresses that do not fit and are way too small to the point of being ridiculous. They insist on getting them on you but you can’t tell what they look like.
I am not a size 0 and felt embarassed to ask for a dress that would fit. Most dresses you try on are a size 0. I am not overweight and upon asking for a dress that would fit, I got a response of «oh, I didn’t think of that, great idea!» The place itself is tidy but is extremely snobby. They do not want to waste any time and only want your sale. After trying on one dress, the sales woman was looking for immediate dress criterion elimination which can come across as rude if you are excited for the experience.
The saleswomen are rude over the phone. The customer service is one star and the collections ranging up to $ 6k are okay at best. I will not be returning and would never give them my money. I have news for you. Make dresses that fit people who are not a size zero and retrain your entire staff on customer service.

Where do I even begin? They were amazing to work with!!! I walked in for my first appointment and started to explain to Lori what I was looking for. I have health issues so I have very specific needs when I came to my dress. She told me she had the perfect dress in mind. I tried on the dress she recommended and fell in love! I tried on several more after that but nothing was as good as that first dress. Within 3 minutes Lori had picked THE dress for me. Amazing! They were super easy to work with for alterations too. Sylvia is so talented and so kind. I live about 2 hours away from the store and they were very accommodating with trying to find the best time for me to come for my fittings and picking up thr dress. I cannot say enough good things about this place :)

I am in agreement with all the reviewers that have posted about receiving the wrong size dresses from this place! I am extremely frustrated and upset at this company for the way they handled mine and my fellow bridesmaids’ final fittings.
There are 7 of us and only 2 fit their dresses (or need very minor alterations). The rest of us need to get the dress altered otherwise we wouldnt be able to wear it – that’s how big it was! Guess how much they quoted alterations? $ 120-​$ 160. We paid $ 200 for our dress including a «discount.»
Tell me again what idiot out there would pay an extra $ 120-​$ 160 to get their dress altered when I can just buy another dress for that price. They wasted our time to come there for our fitting and then turn around and give us our dresses in a few months with completely inaccurate sizes. I would highly highly recommend this place – if it was the last bridal shop on earth!!!

What a wonderful experience!!! Carise was the loveliest person to work with!!! I walked in panicked that I will have to settle for a poor quality dress from some other place and walked out a happy bride. I’m so glad I came in to see what they had to sell off the rack and purchased a gorgeous lace dress of my dreams! Carise was so kind, patient and supportive the whole time I was looking through options. Store is very nice, lots of comfortable sitting, spacious fitting rooms, very clean. I would recommend them to any future bride looking for a dress of her dreams! Thank you!!!

After the nightmarish experience I had at Gigi’s Closette in Glenview, i was so relieved to work with Aika at Demetrios! She was so patient and kind and very in tune with what I wanted and my budget.
After trying 4 to 5 dresses that just didn’t work, Aika pulled MY DREAM DRESS. It literally had everything I wanted in my wedding dress and totally fit in my budget. The store was pretty empty, and I felt like a princess having my family and the entire staff of the store fawning over me and my dress. It could not have been a better experience and I will definitely recommend it to my friends and family in the future!
Thanks Demetrios for saving my dress shopping experience! :)

They went above and beyond to help me — first ordering my dress when another store refused to even try because it would have been a rush. Next when it came in, the company sent the wrong dress and they had a new one shipped within a couple of days. It wasn’t even close to being the correct size, but their seamstresses did an amazing job within 2 days! It was for a destination wedding so my deadline was a week prior to the wedding date and they made it! Thank you!

There are a lot of mixed reviews here, which tells me either the staff tries to size up their clientele and treats them according to that judgement, or the range of knowledge/​attitude among the staff ranges from one polar opposite to the other on any given day. I for one had a pretty terrible experience and couldn’t wait to leave.
I was shopping as a bridesmaid on a Saturday morning with the bride and the rest of the bridal party. I should preface by saying that the bride and MOH had already been here the day prior to our appointment to narrow down the dress choices. Apparently, they were assisted by Bonnie. When the bride tried to ask about the price difference between a particular style in the store and another online retailer (read: a very reputable online retailer with physical store locations in NYC and online reviews, and not some random Asian sweatshop site), Bonnie proceeded to explain that the dress must be a knockoff at that price and that buying dresses online runs the risk of fabric cuts/​shades not matching. This type of predatory salesmanship makes my skin crawl. As someone who has worked in the retail business I know that businesses mark up merchandise for the purposes of profit. The difference between the MSRP and the store’s «minimum price» is often significant, and wedding vendors often jack their prices even higher. In any contract you sign at a bridal boutique, the clause that fabric shades may vary is a necessary sign off, including at this store. Yet Bonnie went about scaring our bride out of purchasing the dress online for that very reason and then proceeded to secure the MOH’s deposit on the dress before they left in a way that makes me cringe.
The rest of the bridal party had a Saturday morning appointment at 10am. We waited about 10 minutes outside the store until they opened. At 10am, with a group of women standing outside, a store associate unlocked the door and simply pushed it open before walking away. No «Good morning, thanks for waiting.» No «Welcome to Demetrio’s.» We were introduced to our consultant who showed us to the fitting area. We were asked to use one couch as there were other appointments, but were not given any place to hang large winter coats, so our options were to sit on our belongings or stand. Nice way to accommodate a group who is about to drop over $ 1200 in the first hour of business. When discussing the added cost of alterations, one consultant told us alterations are generally never needed, while at the register, the person checking us out stated that everyone needs alterations and depending how much has to be done to the dress, they could be quite pricey. Then while going through contracts, everyone was expected to sign off on the disclosure that fabric shades may vary, when Bonnie initially convinced the bride and MOH to purchase from the store because that would not be the case. I was so happy to walk out of that store in the end, though giving them my business left a bad taste in my mouth. Lying to and bullying customers is an awful business mantra, no matter how charming you try to be in the process. Four of the five bridesmaids were unmarried, and while I can’t speak for everyone in our party, I know Demetrio’s won’t be benefiting from our referrals or future business.

I absolutely love my experience with this store, and I highly recommend them for gowns!
Choosing my wedding gown, they were so kind and patiently helped me find the perfect gown. My bridesmaids were fitted and found their gowns a few months later with the same respect and supportive help. The ladies and managers are wonderful and can easily fix mistakes, which was great when the capped sleeves I ordered didn’t come out as we had spoken about.
I just recommended my friend and she found her gown at Demetrios as well, which was great and shows their great care and customer service!

I had a wonderful experience here and this is not my first rodeo. I’ve stood up in 6 weddings and just got married myself last June. I have been to A LOT of bridal shops in many different states so I have some perspective when it comes to these things.
I came here looking for a bridesmaid dress. Let me add that I have been searching for quite some time due to the unique color dress I was looking for. Bonnie was my consultant and I thought she was just lovely! She was cheerful, friendly and extremely approachable. I liked that she was helpful but not breathing down my neck. She let me shop around by myself but was there to point me in the right direction when I had a question. I hate when you go to these places and they follow you around like a lost puppy. Seriously, Bonnie and the other girl who was there (I wish I could remember her name… younger pretty blonde gal) have the consultant thing down.
I ended up finding a dress I love and they were having a sale so I got a percentage off too. Score! PLUS they didn’t play the whole size game. Ugh, I can’t tell you how many times I’ve gotten my measurements taken at these places and they try to tell me I need a size 8 when I know damn well I’m a 4 – 6. That gets them major points in my book!
I ended up staying and chatting with the ladies for a bit about the whole wedding scene. They wanted to see pictures from my wedding… so cool how sincerely interested they were. Genuine, down to earth ladies here people. In my experience, that is hard to come by in the bridal industry!
I also want to note, there was some confusion on the color of my dress after it was ordered. The manager called and couldn’t be more helpful. She resolved the whole thing in a snap. (Crisis averted!) I forgot her name too (gosh, I’m terrible) but kudos to her as well.
To top it all off, my dress came in super early! I ordered it right around Easter and just received a phone call that it is ready to pick up. Heck yeah!

I didn’t get my wedding dress from this establishment, and so far that is probably the best decision I have made with regards to planning my wedding. My maid of honor was in town for the weekend and we needed to find the bridesmaids dress. We had shopped at David’s, and being less than thrilled with the selection we decided to stop into this place. I did call ahead and hear on the recording that walk ins were welcome, so I didn’t bother to make an appointment.
We walked into this bridal store with high hopes. There were racks of brightly colored dresses, lots of sparkle… I was excited. I was slapped back into reality when the extremely rude lady at the desk looked at me and asked me if I had an appointment. I told her that I didn’t, but we were just looking to try on a couple of bridemaids dresses. Seeing as there wasn’t a single person in the store besides the sales staff and it was the middle of the day on a weekday we weren’t worried. The lady informed me that they were booked the whole day and that she wasn’t sure she could help us, but we were welcome to look. I am NOT kidding that there wasn’t another person in the store and all of the sales people were sitting smugly behind the desk, just staring at us.
We proceeded to look and instantly found a few dresses that we liked. We quickly realized that the sizes to try on only went to a 10. We inquired if there were other sizes somewhere and were shocked when the saleslady laughed at us. She informed us that nobody carries larger dresses to try on except David’s Bridal because their dresses were so cheap. My maid of honor is not a big girl, but she has some fun on top which really determines the size of the dress — and she is larger than a 10. My maid of honor probably could have tried the dresses on without zipping them up to get an idea, but honestly with how poorly we had been treated we were done with this place. We walked out of their empty, but yet still booked all day store and never looked back.