Wallauer Decorating Centers

The selection is beyond broad for wallpaper, and the personal designer, Lynette, was an absolute pleasure to do business with. Not only was she professional, courteous and knowledgeable, but she has a true eye for color and the art of interior design, and was able to connect my ideas with the perfect products. Although a small job/​order, I was treated like a valuable customer and would not go anywhere else for future products. I have always had excellent customer service in the paint department as well. Support your local businesses and avoid those large chains if you’re looking for true professionals!

I bought my wallpaper here and they have extensive, up to date options if you are looking for choices. I am giving this store a 2 star rating however, for their customer service. The fellows In the paint dept are straight up rude (no eye contact, do not say hello or good bye, don’t offer assistance). I came at 5:30pm one evening to pick up my wallpaper and the younger man threw my wallpaper on the counter. I asked him if there were 12 rolls and he said he didnt know, he doesn’t work in that dept. I have since given all my paint business to sherwin williams down the street.

I purchased a Benjamin Moore paint sample there that looked nothing like the paint chip. When I returned it, and I wanted the sample redone to make the color right, they said it wasn’t their fault, it was the computer’s fault, and there was nothing they could do. They couldn’t contact the manufacturer to find out what the problem was, they couldn’t double check that their machine was working properly. They wouldn’t rerun the sample without charging me for it a second time, so then I tried to find similar paint colors that could replace the one they supposedly could not make the right color. I asked them which paints would be similar to the one I was trying to purchase, so I could see if it would work for me, and the guy was short, and gradually getting more and more annoyed. When I asked for a manager, the manager came over to me and said «ma’am, you have too much going on here and you need to go somewhere else, because we can’t help you.» I said «but you gave me the wrong paint color», and he finally offered to refund my money for the paint sample. Given his unbelievably rude comment, and the inability for them to help me in any way, I took the refund and left. I admit, I ask questions, and I find it hard to visualize what something will look like from a small paint chip, so maybe my questions were annoying, but that’s why I went to a «paint and decorating store», not Home Depot or Lowe’s. When I’m ready to lay out almost $ 100 just to test the paints that I think will work for me, not to mention the $ 1000 that will be spent on paint for the exterior of my house, I expect that a paint store can tell me which paint colors would be similar to the one I was trying to purchase and try to solve problems, not throw me out when I was trying to work with them despite their limited customer service skills and lack of knowledge about the products they sell. I will never go back to Wallauer for any of my painting or decorating needs.