Payless Car Rental

Don’t ever book with Payless.
I booked a VW Jetta or similar for a week while my car was in the body shop. Arrived at the counter at 12:05 to be told they had dropped my reservation. The only car available was double the price, even though the area was empty of travelers. I went on the website to check and rebooked a car, got a confirmation, and went back to the counter. The manager informed me that there is a 24 hour wait on Internet bookings, and would not be able to rent any car to me that day.
I left their counter fuming about the lack of service. Lucky for me, Dollar was more than happy to give me a rate matching Payless.

I second the previous review.
DO NOT RENT FROM PAYLESS!
Horrible service and no integrity. I booked a Chevy Impala or compatible and when I arrived was told the only car available was a Mazda 3… really???
Newsflash to Payless… A Mazda 3 is not even close to an Impala. I had little choice but to get a bigger car and when I complained to the counter person, all they offered were excuses — When I pointed out the obvious differences in the two cars, the representative agreed with me (what else could he do?) but said there was nothing he could do.
I hope they get a clue at some point and realize earning customers for life is worth mpore than the few bucks they might have made forcing me into a bigger car — cheezy and unethical.
Like I said, no integrity and even less business sense.
Customer satisfaction? Forget it.

I rented a car from Payless from January 17 – 18, 2015.
The short story:
DO NOT RENT FROM PAYLESS
The long story:
First issue that bothered me was that I was charged for a full tank of gas before I was even handed the keys to my car. I was only in Savannah for 25 hours and would be traveling to my hotel and the town area which was 20 minutes away. Not far at all. The lady working at the Payless counter told me that if I returned the car without paying for the tank of gas when I picked up the keys, I would be charged a higher rate for the full tank. National and Alamo have a 3^rd option where you return the car with a full tank that you’ve fill it up yourself. Payless doesn’t have this option. I was charged more for that tank of gas than the rental of the car itself. This issue bothered me the most because the lady didn’t tell me that their 2^nd option (where they charge me for the higher rate) is based on if I returned the car below empty and I would be charged by how much gas they needed to put into the car to get it back to full. Throughout my short stay the needle never dipped even slightly below full.
Second issue is that I pre-​paid for a «compact car.» After being sodomized by the fuel charge I would never end up using, I walked to my car to see that it was an «economy car» (a white Toyota Yaris 2-​door.) Payless’ website even states their lowest level «economy car» is «Toyota Yaris or similar.» Although the difference in price between a «compact» and «economy» is less than a dollar, I felt pissed at being bait and switched. I wanted a compact to provide more safety for me and my girlfriend in case of an accident. If Payless claims that our Yaris is the 2^nd smallest car they rent then I hope the poor person who does choose «economy» is happy with their road-​legal Razor scooter.
In summary, you’ll get a far better and more honest experience with Alamo, Budget, Dollar, Enterprise, a taxi, bus or hitch a ride from a man driving a windowless van.