Enterprise Rent-A-Car

Very friendly staff. I was in and out within 30 minutes, which is great compared to other experiences I’ve had. Highly recommend.

The service is fast and nice people at the front desk. The car wasn’t exactly the one I expected, but it was a new car, so no complaints after all.

My experience was not as bad a others described here, but it wasn’t good. Reserved and midsize SUV two weeks before we arrived at SAV. When I arrived the Enterprise desk was courteous and seemed to be helpful. Then I observed the staff running around like headless chickens. They told me to go to the kiosk outside where I got in along line. There seemed to be two problems: no paper for the printer and no cars to rent. Someone finally figured out they could print contracts inside and run them out. This took 15 mins. Now it’s no cars; hey, it happens. I’ve run into it before. After 30 mins I was offered a minivan. I took it.
The rest of my experience was good. I was not impressed by the SAV staff.

Terrible experience. Booked a 15 passenger van online Dec 20 to be picked up January 15 at 2pm… Upon arriving at check in I was told they didn’t have any 15 passenger vans. Had to wait for them to borrow a van from another rental dealer. While expressing my concerns to the manager, I am told that «he does this all day and doesn’t take it personally» (meaning the negative feedback)… Shouldn’t the manager care that the customer’s experience was anything less than a great one? This isn’t the first time I have had problems with Enterprise. Maybe next time I’ll learn my lesson and rent with another company. When I finally got my car, I found one of the seats covered in stinky, dry, mystery fluid. See photo.

I have always had good experiences from the Enterprise close to where I live (Danville IL). I was looking forward to renting in another location and expecting the same great service. Well it was mediocre at best for pick up at Savannah Airport location on Jan 1 2016. The three star review is based mostly on the return agent and the price. If it had not been for the return agent, I would not have given even one star for the Savannah Airport Enterprise. The male agent (working on Jan 1 2016 in the afternoon) seemed polite but it became apparent he clearly was not thrilled about being there. He had no eye contact, no smile and no real interest in customer service. I wished the young woman that was waiting on the couple behind me were my agent. She had her customers checked in and they were already on their way to their car before my agent was done. He seemed to be struggling with something on the computer. The female agent offered to help but he did not want any assistance. When it was time to get my car he indicated the location of the car was on the key. There was no indication on the key except the letter B. He started to walk me out to find the car (nice touch) but as we got to the car, he just waved his arms and said for me to go the employees outside in the lot. Okay … so much for the nice touch to make up for their mistake of not labeling the key. So I head towards the hut where the employee is located. She is kicked back in the chair with her feet up while facing me as I approach. I had to knock on the door to get her attention. I stated I was told to ask her where the car is located. She states she does not have any idea then proceeds to press the button on the car. She must have heard it honk because she indicated the general direction I needed to head. I start wondering in the direction while pressing the button and finally locate the car. By now, the couple that had started out behind me has pulled out of the parking lot. I did like the car — neat and clean without any odors. The next day I return the car to a different location (Rincon, GA) as agreed. The return agent there was very nice, great eye contact, smiling and greeted me as I entered the building. The return process was uneventful and pleasant. Then the return agent mentioned the additional insurance. I asked «what insurance?» as I had not signed or agreed to it. The papers I had indicated this but I had left them in my room. She stated she would send a message to the Savannah Airport office to get the ball rolling in order to resolve this mix-​up. So now, I am thinking the male agent who had waited on me the day before should have asked for help from his co-​worker. Anyway, I did not want to wait for a response since I was not going to be in town long. I ended up going back to the airport later that day (Jan 2 2016) with my papers to get the insurance discrepancy resolved while I was still in town. The female agent at the Savannah Airport on this day (Jan 2 2016) was very polite with good eye contact, smiled and a great greeting. She looked at my papers and was able to resolve the insurance issue. I am waiting for the credit on my card. If the male agent on the afternoon of Jan 1 2016 had received some customer service training and learned to swallow his pride if he has a problem then my experience would be better. I also noticed the male agent on Jan 1 2016 at the Savannah Airport seemed not to have a good rapport with his coworker. His coworker did try to get him to improve his service. I got this impression from the body language he exhibited. I needed to return the car to a different location for a reason. I ended up having to get a ride back to the airport a few hours after dropping off the car to rectify this problem. Kind of defeated the purpose of returning to a different location … didn’t it?

Horrible experience. I rented a Fiat 500. Pick up at Savannah Airport.
The car had a faulty tire (flat the next morning). I called Enterprise who quoted me expensive road side assistance, so I chose to use my AAA. I had planned to Christmas shop the morning of the 24^th, but in dealing with a flat tire all morning, my plans were halted. I had no luck in attempting to communicate with Enterprise — Savannah Airport. No one answers the phone and no one returns messages. I finally got customer care, who stated they couldn’t do anything and referred me to Escalations. The agent in Escalations was extremely rude, telling me that the accusation could be false and that the needed to be inspected. She was disrespectful as well as insulting. I will not be renting from Enterprise again.
Thank You…

Quick and easy check out and back in. Clean car, pleasant and accomodating staff. And a great price to boot! If only everything in life went so well.

Horrible experience. I frequently rent from this location due to my job having a corporate rate through them but after 2 very bad experience I’ll never utilize them again. The interior manager was professional but the exterior staff was truly disappointing. When I approached the 2 ladies outside I wasn’t acknowledged and had to verbalize my presence. They both where very busy on there phones and upon me saying hello I was dismissed by one of them so she complete her text, Facebook post, or tweet…
The vehicle I was given was disgusting. It had trash throughout it, smelled horrible, and was absolutely unacceptable. It clearly hadn’t been cleaned as the console was covered in what appeared to be soda, the passenger seat had something spilled on the seat, and trash was under the seats. Upon expressing my concern to the staff I was told this is all they had. I wasn’t offered another option so I ended up just cleaning the car myself. Upon calling the corporate line I was told I would receive a call from the district manager but that never came leading me to believe the problem is deeper than this one location.
Good bye enterprise. Hello everyone else.

Well it’s better had to go back had no choice. But they were very friendly and very quick at getting my car my car looked better as well .Just don’t go with out a credit card.

Excellent experience! Easy in and out at this airport. The desk agent and returning agent couldn’t have been more professional. The price was excellent as well! 4 days for under $ 100!
I’ll definitely use Enterprise again!

Good experience in and out quickly, with a slight up grade at no additional cost. Returning the car at Atlanta was very quick, so quick I left my cell phone in the car and when I rushed back to get it the car wasn’t there. So the person who checked me out walked me to the desk and called for them to check for my cell phone in the car & she waited with me :) until within minutes they returned with my cell phone:)

To say that we had a stressful trip to HHI would be an understatement but Kat at the HHI desk could not have been more helpful. After having a flight delayed, missing a connector in Charlotte, and then a cancelled flight, and finally being rerouted to Savannah we were a bit stressed. Kat not only made arrangements for a different car in Savannah but swapped out car seats the following day. Traveling with twin infants was a challenge and she even went to another building to locate car seats for us. Above and beyond service from this wonderful lady!

Last time I use Enterprise. Used points for a Maxima or similar vehicle to pick up at Savannah Airport. Staff at desk: very nice and efficient.
Went outside to pick up car and told they would bring a Chrysler 300. 30 minutes later: nothing. Finally they ask if I would take Hyndai Tuscon SUV that was sitting there. Said, ok, but went to inspect it and it was dented all around the back and side. In addition there were dirty napkins in the back seat. Car had an odor inside, but not too bad. I am very sensitive to smoke and was assured it was ok.
Was tired of waiting, so took the car. It turns out that the air conditioning was putting out air with a distinct odor the entire week. In addition, the windshield on the inside was filthy which you do not see until you are in the sunlight. And, the car was dusty and apparently not cleaned on the inside. Attendant removed the dirty napkins and that was it.
This is the second time I have rented from Enterprise with similar results. Never again.

Great service. Friendly staff. Go for it.

Customer service was extremely erratic at this location. I attempted to reach their office for 2-​straight hours between 9:30 — 11:30AM on a MON with no one there to pick up the phone. I left messages and finally got a call back at 5:30PM that day. The Enterprise 1 – 800 customer service desk could of even help me as they said it was a reservation at a local outlet that they could not access. The only redeeming aspect was once we did speak they provided me with their best available daily rate for my extended period. That being said the complete lack of accessibility to contact this location tells that I am not using Enterprise anymore.

Great customer service at the desk and especially out in the lot… we were greeted with smiles and hospitality on arrival and departure. Another tremendous experience with Enterprise! Thank You!

Good prices, very friendly desk staff. The inspection of the car as we left could have been a bit faster and the car they gave us could have had a few less blind spots.
Returning the car was a breeze as well.

Great service!
In and out in a very short amount of time and still fantastic customer service. Friendly staff and a great environment!

We rented a midsize because there wasn’t a difference in price between the economy and the midsize. We rented the car for 20 hours to get us to Fripp Island, SC from the Savannah airport. We got an awesome Chevy Cruz with all the bells & whistles. The car was in great shape and had lots of trunk space.
The girl that helped us at the counter was knowledgeable about the insurance and very friendly and fast. Returning the car was really quick especially since we were returning it at 7am on a Sunday. Each check in/​out took less than 15 minutes.

When I went to rent my car, the gal behind the counter couldn’t tell me what type of vehicle I would be getting, despite me asking her 3 times. I immediately cancelled my reservation due to that, as well as her rudeness, and walked back on down to Thrifty where Kay was a delight and very helpful.