Hertz Rent A Car

Turned in my car via the express check out since it was before the counter was open. Even though I filled the car up with gas less than two mile from the airport they still charged me a refueling fee. After a week they did refund the refueling charge but it was a hassle. My advice is to always keep your gas receipt.

Reserved a full size car through Priceline for a weekend beach getaway. I drive a Honda Civic so I needed something larger to accommodate beach gear, luggage and multiple people. When I got there they told me they had no full size vehicles available but could give me an Explorer for and additional $ 30/​day. I was not about to pay extra for a car when I had already reserved and paid for what I needed. I ended up with a car the same size as my Civic which completely defeated the purpose of renting a car. They gave me a $ 20 voucher to use for a future rental which I’m fairly certain did not cover the difference in vehicle cost. Also, when I walked out to where the cars were, there were two full size cars that ‘weren’t available’. Needless to say, I won’t be renting for Hertz ever again.

My first experience with Hertz. I made the reservation online to pick up and drop off the car at Amtrak station. Only after we arrived to did we learn that we’d have to take a cab to the airport in order to pick up our vehicle. Once we took a cab the service attendant was only able to refund half of the taxi and was unable to locate my original reservation that had been paid online. She was very friendly and helpful, but it took at least 30 minutes to find the reservation.
I was given a number to call after dropping off the car at the train station, but when calling no one picked up and was unable to leave a message. It took 24hrs for me to reach someone to let them know the car had been returned. Its been over ten days and I still haven’t gotten my receipt.
Would not recommend.

Worst car rental ever. We rented a car in Savannah through Hertz. Upon arrival we were told the car (s) hadn’t been turned in and proceeded to a line to wait for their return. After waiting almost 30 minutes, the car they provided was unacceptable. Asked for another. Were given a Hyundai Sonata that had numerous dents and the front passenger seat was clearly stained. We questioned the year of the car– a 2013– that clearly had been poorly maintained. Unfortunately because of the initial delay we didn’t have time to wait for another vehicle. As we drove off we smelled the offensive air freshener that had been used to mask whatever happened in this vehicle. When we arrived at our destination and removed our luggage we were stunned to see the interior of the back seat. Stained everywhere! The smell hasn’t diminished.

This place refunded my gas money in the end. Not sure if it was because of my prior posting, but it was appreciated.

I was in town for a wedding and my itinerary had me cutting it VERY close to the ceremony. I literally had under an hour to get off a plane, rent a car and then drive to the ceremony all after being in a red eye flight… Yikes!
I went online, reserved, prepaid and checked in, in hopes that everything was speedy. I arrived at the window on a quiet morning. The girls at the desk were very helpful and got me out in under 5 minutes. Since the Savannah airport is so small all of the rental companies have their cars on site, definite time saver not having to take a sketchy shuttle. I was able to make it to the wedding in time. (Phew!) Returning the car was a breeze as well and my card was charged exactly what it should have been.